Web Strategy & Systems Consultant

We’re looking for a systems-minded consultant to support one of our clients as they rethink how they manage and scale their suite of websites. This client works across multiple content management systems (CMS), and they’ve asked Stitch to step in and help assess their current setup, recommend a smarter support structure, and guide prioritization of web work going forward. In this role, you’ll be a strategic and technical partner by auditing CMS platforms, evaluating the most common web requests, uncovering upcoming initiatives, and mapping out the team structure and skills needed to support ongoing success. This is a client-facing consulting role, so we’re looking for someone who can own the room, present ideas with confidence, and build trust through great thinking and great work. At Stitch, your role doesn’t have to stop with web strategy. Want to explore email strategy, Braze configuration, or customer journey orchestration? We’ll support your curiosity every step of the way. What You’ll Do Review the top 20 common work requests within each system and assess what’s possible today vs. what requires dev work Map the client’s current team structure and identify gaps or inefficiencies Document findings and recommend a future-state team structure with clearly defined roles and skills Lead discovery sessions with stakeholders to uncover known pain points, larger initiatives, and unmet needs Recommend a go-forward strategy for how the client should support and evolve their web properties Collaborate with Stitch and client leadership to prioritize tasks and define milestones Join weekly check-ins to keep work aligned to business priorities Eventually, work within martech platforms that Stitch consults like Braze and Talon.One to create seamless customer journeys Stay current on design trends, UX best practices, and accessibility standards Travel up to 20% for strategic client meetings and on-site collaboration What Does Success Look Like In This Role? You deliver a clear, strategic audit that helps the client understand where they are and what they need Not only are you an awesome web and systems expert, but you're also an amazing consultant. This means that you are confident meeting with our clients and bringing a strong point of view to them around best practices and innovative solutions. You approach your clients' needs with curiosity and ask questions to develop a deeper understanding of how Stitch can best serve them. You show up to every meeting with our clients and other Stitchers prepared and engaged. Every point of communication - Slack, email, Zoom meeting, or in-person meeting - is an opportunity to impress our clients. You are responsive and work with a sense of urgency. You consistently meet deadlines. We know, we know, this seems obvious! But it's important. We are a professional services business, so our success depends on the satisfaction of our clients. Meeting deadlines gives the Stitchers you're collaborating with enough time to complete the tasks that are dependent on your work and ensures that our clients are successful. You manage your weekly schedule well to consistently meet Stitch's broader quarterly billable targets. You'll be juggling a variety of activities during the week, including heads-down design work, client meetings, Stitch office hours, and time-tracking. You may work with multiple clients at one time. Being intentional about organizing your schedule each week will help you feel prepared for the context-switching that consulting involves. You bring a strong, curious mindset. You’re eager to learn, open to trying new things, and ready to grow beyond your starting role. Whether it’s email, strategy, or tech, you lean in, adapt quickly, and ask great questions along the way. Requirements 5+ years in digital consulting, technical program management, or web systems strategy Strong expertise with CMS tools like WordPress, Drupal, Contentful, or AEM Skilled in html, css, and javascript Understanding of front-end and back-end CMS structure, including templates, component libraries, and plug-ins Knowledge of how permissions and workflows are configured within CMS tools Experience conducting platform audits and assessing team workflows Comfort collaborating directly with clients and facilitating discovery sessions Ability to synthesize complex information into actionable insights when writing audit summaries, recommendations, and future-state plans Familiarity with digital operations and org design, especially as it relations to content ops, web support teams, and cross-functional web governance models Ability to work independently, manage your own workload, and proactively surface risks or blockers Ability to work collaboratively with cross-functional teams, including technical and business stakeholders Ability to travel up to 20% to client sites Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future Benefits Flexible PTO policy Medical, dental, vision, and life insurance Monthly tech stipend Paid parental leave Paid bereavement leave Mental well-being support In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana