Restaurant Manager (Full Service Diner)

Key Responsibilities: 1. Operational Management: Oversee daily operations, ensuring smooth and efficient service. Maintain high standards of food quality, ensuring consistency, taste, and presentation. Ensure compliance with all health, safety, and sanitation regulations, including food handling procedures and cleanliness standards. Monitor inventory and place orders for supplies, ensuring the restaurant is well-stocked without over-ordering. Manage opening and closing procedures, including cash handling, inventory checks, and ensuring proper security. Handle all operational issues, ensuring a quick resolution to any problems that may arise during service. 2. Staff Management: Hire, train, and supervise restaurant staff, including servers, kitchen staff, and cleaning personnel. Develop training programs for new hires and existing staff to ensure high performance and adherence to restaurant standards. Assign daily tasks and responsibilities to staff to ensure efficiency during shifts. Create staff schedules, ensuring that adequate coverage is provided during peak hours while keeping labor costs within budget. Provide ongoing feedback and conduct performance evaluations to help employees grow and improve. Handle employee concerns or conflicts and promote a positive work culture focused on teamwork and collaboration. 3. Customer Service: Ensure excellent guest service by monitoring guest satisfaction and addressing any concerns or complaints promptly. Regularly interact with customers to build rapport, solicit feedback, and ensure a high-quality dining experience. Monitor service standards, ensuring that staff is friendly, attentive, and efficient in all interactions with guests. Ensure that the restaurant maintains a welcoming atmosphere with clean tables, restrooms, and dining areas. Work with the kitchen and service staff to resolve any issues quickly and maintain high standards of service during peak hours. 4. Financial Management: Oversee restaurant financials, including sales, labor, food costs, and other expenses to ensure the restaurant meets its profit margins. Monitor daily sales and track key performance metrics to ensure targets are met. Develop and implement strategies to control food costs, manage labor, and minimize waste. Conduct cash handling and reconciliation processes accurately. Prepare and review financial reports with upper management and owners, identifying areas for improvement and potential cost-saving measures. 5. Health & Safety Compliance: Ensure the restaurant complies with all local, state, and federal health and safety regulations, including food safety, sanitation, and fire safety protocols. Conduct regular inspections of food storage, preparation areas, and dining areas to ensure cleanliness and safety standards are met. Ensure that staff is properly trained on safety procedures, including food handling, emergency protocols, and safe equipment use. Maintain proper safety signage, ensure the restaurant is free of hazards, and promote a safe work environment. 6. Marketing and Community Engagement: Participate in local marketing efforts, including promotions, seasonal campaigns, and community events. Work with the owner or management team to develop marketing strategies that increase traffic, boost sales, and promote brand awareness. Engage with the local community to build relationships and attract new customers. Handle customer feedback and use it to improve service or adjust marketing strategies. Skills & Qualifications: Education: High school diploma or equivalent (required); a degree in business, hospitality management, or a related field is a plus. Experience: At least 2-3 years of experience in a management role in a full-service restaurant, diner, or similar food service environment. Leadership: Strong leadership and team management skills, with the ability to motivate and develop staff. Customer Service: Exceptional customer service skills, with the ability to resolve issues and create a positive dining experience. Financial Management: Understanding of financial reports, budgeting, labor cost management, and cost control. Communication: Strong verbal and written communication skills to effectively interact with customers, staff, and management. Organization: Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment. Problem-Solving: Ability to make decisions quickly and resolve operational issues efficiently. Physical Demands: Ability to stand, walk, and move for extended periods. Ability to lift and carry up to 50 pounds. Ability to work in a fast-paced environment while managing multiple tasks. Ability to work in varying kitchen temperatures, including hot grills, ovens, and refrigerators.