IOC Case Manager

2-1-1 Big Bend operates Helpline 2-1-1, the Florida HIV/AIDS Hotline and the Family Health Line.  In addition, the agency answers calls for the 988 Suicide & Crisis Lifeline, Florida Veterans Support Line (MyFLVet) and other organizations that contract with 2-1-1 Big Bend for hotline services.  Help Me Grow (HMG) is an agency program that is designed to identify children eight and younger at-risk for developmental or behavioral challenges and connect them with community-based programs for health and developmental services. Volunteer and paid hotline Counselors provide callers with free, confidential counseling, crisis intervention, information and referrals.  The 988 Program Coordinator is responsible for managing all Hotline Counselor II positions.  Duties include assisting with contact center training, conducting evaluations and supervision of staff, working with the AM/PM supervisors to create schedules for the Hotline Counselor II positions, managing staff assignments (e.g., follow-up, feedback, and advocacy), monitoring of phone system, and answering hotlines during staff shortages. Work hours will be scheduled primarily Monday through Friday.  Weekend or evening work will be required.  In times of community emergencies, the agency provides services that may require agency staff to be available for extended shifts, providing phone coverage and/or other functions needed to continue operations. Because Helpline 2-1-1 and 988 Suicide & Crisis Lifeline are operated 24/7 including holidays, the 988 Program Coordinator may be required to work on some holidays. This position is on-site at our office in Tallahassee, FL. Requirements Hotline experience required Supervisory experience preferred BA/BS degree in psychology, social work or related field preferred or two years' experience as a Hotline Counselor at 2-1-1 Big Bend Applicants who have successfully completed 2-1-1 Big Bend Hotline Counselor Training, Florida HIV/AIDS Hotline Counselor Training, Family Health Line Training and Shift Supervisor Training and have 200 hours of hotline experience are preferred Experience writing and submitting reports preferred Must be able to work eight or more hours consecutively. Proficient in typing and computer navigation Proper telephone etiquette Independent decision-making ability Ability to maintain a calm and sensitive demeanor Active listening and assessment skills Critical thinking with solution focused approach Ability to work independently as well as part of a team Fluent in English (including speaking, writing, and comprehending). This includes the ability to establish a relationship with callers, identify their problems, reflect their feelings, and explore their alternatives. Benefits Position Type: Salaried, full-time Starting Salary: $55,000/year Benefits: Individual health insurance, vision, and dental plans 100% paid by employer, 160 hours annually of PTO (accrues based on years of service, up to 240 hours annually), 12 paid holidays per year, 403b retirement plan with 3% employer contribution after one year of employment Line of Authority: Reports to the Director of Hotline Programs To Apply: Please also send your cover letter and resume to hr@211bigbend.org. Candidates who do not submit a cover letter will not be considered for this position.

About Us:    Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.        Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).  In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.       About the Role:    The Supportive Housing Program Manager provides direct and specialized housing services for the RISE and Kate’s Place housing programs, while supervising the supportive housing case management team. Good organizational skills and attention to detail are necessary. The position is responsible for all Supportive Housing operations including tracking client rental payments, maintaining detailed records/files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections (including move-in, move-out, and lease end date inspections). The Supportive Housing Program Manager maintains regular communication with property management, landlords, and OPEH (in reference to Kate’s Place) in regard to routine maintenance, emergency maintenance situations, unit repairs, and other unit needs. The Supportive Housing Program Manager also ensures regular maintenance functions such as changing filters, lightbulbs, screens, and smoke detectors is completed consistently on schedule.                       Duties and Responsibilities:     Ensure Compliance in all Supportive Housing Operations for all units: 60%   Conduct monthly inspections in accordance with HUD Housing Quality Standards and local health and hygiene codes for all RISE units (with all contracted providers) and Kate’s Place units with HOME requirements and standards also considered Complete annual inspections of Shelter House HOME and HUD funded units and maintain certification to complete them following HUD standards.   Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc.   Report RISE and Kate’s maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed.   Conduct move-in, move-out, and “pre-lease renewal” inspections and document the process; ensure utilities are transferred correctly.   Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors.   Ensure units are turned over in the required timeframe (30 days for HUD units).   Follow up with case managers on items that failed during inspections to address behavioral issues and facilitate resolutions using trauma informed and de-escalation approaches.  Regularly review and adhere to HUD Policy related to housing inspections, environmental reviews, income and rental calculations, fair market rate and income limits as well as HOME Policy income and rent limits.   Calculate the rental payments if necessary, according to HUD standards for each program participant and track the receipt of payments. Notify case managers and clients of compliance issues. Collect rent payments.   Issue pay or quit notices as directed for non-payment of program fees and in accordance with program policy.   Assist the Director in assuring that available funding sources are spent, tracked, and that required documentation is completed and filed.   Disseminate information for clients related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques.   Establish ongoing relationships with clients and vendors for unit repairs and maintenance  Maintain documentation of training, housing contacts, client contacts, and other pertinent information in accordance with agency and best standard of practice.      Supervise Supportive Housing Case Managers: 40%   Provide coaching and development support to Case Management staff as needed and during regularly scheduled one on one meetings; Ensure staff’s calendar is accurate and up to date, and review and sign off on staff timesheets and leave requests   Meet Case Managers for weekly Supervision  Provide Training and support for Crisis interventions, de-escalations using trauma informed approach,   Review documentation completed by Case Management staff to ensure it is in accordance with agency best practices   Conduct quarterly file audits for both housing and client service files   Review grievances and provide support around problem solving and resolution using Trauma approach    Participate in and facilitate staff meeting and staff trainings as directed by supervisor   Serve in an on-call capacity as needed for emergency situations   Proficiently utilize Microsoft Suite applications (email, calendar, drive, documents, etc) as a part of day-to-day work requirements   Safely utilize Shelter House owned vehicles to drive clients to various locations.   Ensure compliance with all agency policies.   Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment.   Other duties as assigned  Requirements About You:   Required:   A bachelor's degree in social work/ human services/ related field or commensurate experience   1+ years of management experience   Strong written and oral communication skills   Ability to prioritize competing priorities and make sound judgements   Ability to complete tasks while navigating frequent interruptions   Ability to deliver creative, resources solutions to unique challenges   Strong organizational and time management skills; Detail-oriented   Valid Driver’s License and reliable transportation/ 20-25% local travel for appointments   Willingness to work rotating schedule to include evenings and weekends when needed      Preferred:   Knowledge of real estate, property management, and landlord tenant law   HQS inspection certification   Three years’ experience in property management or subsidized housing program administration.   Knowledge of Housing programs in Fairfax County   Experience supporting programs serving homeless families and those diagnosed with physical or mental disabilities   Experience with Microsoft Applications      Physical Requirements:   Annual TB Test is required   Ability to sit or stand for long periods   Ability to lift items weighing 10-20 pounds   Benefits Benefits:  Medical, Dental & Vision Insurance  401K contributions with a 4% employer match  13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off  Two Semi-Annual Team Building Events    Equal Employment Opportunity:  Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.    Drug and Alcohol-Free Workplace Policy:   Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

Career and Salary Advancement For Direct Support Staff!! Are you looking for the next step in your career? Check out what we have to offer! _____________________________________________________________________________________________ The Arc of Ocean County is Proud to Offer High Quality, Low Deductible Medical Insurance with $0 copay and An All Encompassing Prescription Coverage Plan. Additionally, We Offer a Robust Dental and Vision Coverage Plan $$$ PAID ON THE JOB TRAINING!! $$$ We are currently offering a great opportunity to enhance the lives of individuals with disabilities! The Arc of Ocean County is looking for a Group Home Manager to oversee a Residential Apartment Program in Toms River NJ. Responsibilities include the overall management of daily activities of residents in the program. Scheduling staff and ensuring that DDD standards are maintained throughout all facets of the Apartment Program. Must also recruit, hire, and supervise staff in the performance of their duties. Schedule: Flexible to support program needs Requirements Must be 18 years of age or older Must have a Valid NJ Driver’s License with no more than five points At least two years experience working with Individuals with Disabilities Previous experience working in a Group Home setting One year of Supervisory Experience Education: High School Diploma or GED Benefits On Call Bonus Pay Bi-Weekly Pay Schedule Medical, Dental, Vision, and FSA Coverage 401k with Agency Matching Tuition Reimbursement, Career Advancement Opportunities, Referral Bonus Program Paid Time Off, Holiday Pay, Paid on the Job Training Various Other Supplemental Benefits Ask About Our Tuition Reimbursement Program Today!

GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES: 1.      The individual occupying this position will assist assigned clients in gaining access-needed resources such as medical, social, educational, and any other needed supportive services.  This position will report directly to and supervised by their assigned BETCM Supervisor. 2.      These functions are directed at specific outcomes for the benefits of the persons served and should follow the priorities listed below in assisting persons in meeting their needs; 3.      Organizing and bringing to bear the natural supports available to the person through family, friends, neighbors, etc. when the persons needs cannot be met through these means; 4.      Organizing and bringing to bear resources available in the local community and generic service providers.  When the persons needs cannot be met through these means, then 5.      Obtaining specialized services through available mental health treatment and rehabilitation services and facilities.  This includes service providers who specialize in servicing several different disability groups such as the Office of Vocational Rehabilitation. ESSENTIAL & CORE FUNCTIONS: (85 %) of the targeted case manager’s time will be spent on the following consumer/collateral activities. Assessment of consumer’s history and present life situation with consumer input in order to develop a service plan. Advocacy efforts o improve services, eliminate stigma, resolve problems, etc Provisions of supportive counseling to consumers, their families and other caretakers. Informal Support network building Assisting consumers in identifying, accessing and learning to use community resources appropriately to meet his/her daily living needs.  Referral and linking with appropriate services as specified in the treatment/service plan. A minimum of 15% of the BETCM Case Managers time will be spent in the following types of meetings/paperwork activities; Documenting consumer/collateral contacts Monitoring of service/treatment and service planning meetings Participation in individual and /or group supervisory meetings Participation in treatment and service planning meetings Participation in staff or DBH/MR approved training Completion of DBH/MR Client Assessment Battery, State Client Outcome forms and surveys to assist impact of the County’s Comprehensive Case Management Plan A minimum of 50% of the BETCM Case Managers time will be spent out of the office in direct client or collateral contacts. BETCM Case Managers will have 24 hour a day, 7 days per week on-call responsibility and must be accessible to supervisor, via cell phone, within a 15 minute response time to provide emergency/crises care. In addition, on-call BETCM Case Managers are required to make face-to-face contact with consumer and Crisis Response Center in the event of a possible hospitalization within 1.25 hours of the initial call.    ADDITIONAL RESPONSIBILITIES:        1. Performs other duties and special projects as assigned. Requirements PREREQUISITES & QUALIFICATIONS FOR THE POSITION:   Bachelors or Masters Degree in Human services or related field, and; Must be a Registered Nurse or;  A High School Diploma and 12 semester credit hours in the human services or related field, and two (2) years with one (1) year in direct client contact or;  A High school Diploma and five (5) years of mental health care experience in the public or private human services, and employment as an intensive case manager prior to April 1,1989 or; Any equivalent combination of training and experience as approved by the Agency and OHM guideline   Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability

The Project Manager for Bethel Global Response (BGR) plays a vital role in supporting the logistical, operational, and administrative functions of disaster response deployments, the City Project initiative, and the ongoing daily operations of the department. This role requires strong organizational skills, a servant-leader heart, and a deep alignment with Bethel Church's mission to bring the Kingdom of Heaven to earth through acts of love and service. Position Type: Full-Time Hours: 40 Hours Per Week Salary: $27.00 Per Hour Key Responsibilities: Operational & Deployment Support Assist in planning and coordinating all phases of domestic and international deployment logistics, including travel, housing, communication, and equipment preparation Oversee readiness of response gear, vehicles, and supply inventories Ensure compliance with safety standards and team preparedness protocols Support field operations during deployments through communication, resource tracking, and problem-solving City Project Administration Oversee schedules, site coordination, and communication for City Project initiatives in partnership with local agencies, including the City of Redding and Turtle Bay Oversee the facilitation of regular communication between City Project staff, volunteers, and external partners Administrative Duties Track budgets, expenditures, and receipts for projects and deployments Assist with departmental reporting and data collection for impact measurement Maintain records, forms, and documentation for internal systems and audits Provide general administrative support to BGR leadership and program staff Team & Culture Development Help foster a culture of discipleship, excellence, and Kingdom-minded service Participate in staff meetings, prayer, and spiritual development opportunities Uphold Bethel Church’s values and vision in all internal and external interactions Requirements Agreement with the beliefs and mission of Bethel Church Proven experience in operations, logistics, or administrative roles Strong computer proficiency (Google Workspace, Microsoft Office, etc.) Valid California driver’s license First Aid/CPR certification or willingness to obtain Ability to lift and move equipment as needed (up to 50 lbs) Preferred: Cross-cultural or international service experience Familiarity with disaster response or community development work Pastoral or ministry experience within a church or nonprofit setting Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) TeleHealth : HealthiestYou (24 hour doctor/prescription access) Wellness Resources Paid Time Off (Vacation, Sick, Jury Duty, Bereavement Leave & Public Holidays) Cafeteria 125 Benefit Premium Pre-Taxing Option Retirement Plan (403b, IRA) with Retirement Fund Matching Free Bethel Online account (Exclusive access to conferences, services, classes, shows, and more!) Free Bethel Leaders Network ENGAGE membership - Full Access to the Online Platform Free Staff Lunches 20% Discount on most Items in the Bethel Bookstore and Bethel Music online store Invitation to attend Select Conferences Opportunity to work with some of the most passionate lovers of Jesus in the world!

Milestone LLC is looking for a dedicated and experienced CSAC Supervisor to oversee our Certified Substance Abuse Counselors (CSACs) and ensure the delivery of high-quality substance use treatment services. In this critical role, you will provide supervision, mentorship, and support to a team of counselors, facilitating their professional development and ensuring adherence to best practices and regulatory requirements in substance abuse treatment. You will be responsible for conducting regular staff training, performance evaluations, and providing guidance on clinical interventions and case management. The CSAC Supervisor will also collaborate with other departments and community agencies to enhance service delivery, improve client outcomes, and promote a culture of recovery and support within our programs. Your leadership and expertise will be vital in fostering a positive work environment and ensuring that our clients receive the highest standard of care in their recovery journey. Requirements Master's degree in Counseling, Social Work, Psychology, or a related field. Current certification as a CSAC (Certified Substance Abuse Counselor) or equivalent. Minimum of 2 years of clinical experience in substance use counseling, with supervisory experience preferred. Strong understanding of substance use disorders and evidence-based treatment approaches. Excellent leadership, communication, and mentorship skills. Ability to foster a supportive and collaborative team environment. Commitment to professional development and continuous improvement in counseling practices. Proficient in documentation standards and electronic health record (EHR) systems.