Lead Restoration Mitigation Technician (Denver)

Position: Lead Restoration Mitigation Technician Reports to: Field Project Manager Supervisory Responsibilities: N/A Salary Range: $25.00 to $28.00 per hour (depending on skill level) Job Description: POSITION DESCRIPTION Simply stated, what does winning look like for this position? The Lead Restoration Mitigation Technician is a leader with a strong background and experience in mold remediation, fire and water damage restoration. This individual will work out of our dynamic Denver office and use their technical skills to help oversee restoration projects, ensuring quality workmanship and leading a team of technicians to deliver exceptional service to our customers. A pivotal player in our operations, the LRMT will influence and level-up the efficiency and quality of our entire restoration mitigation department. When running projects, this individual will create rapport with customers to gain their trust in our services and company. Forefront expects the LRMT to follow through on expectations set for the customer and restoration mitigation team, fulfilling the same with pride and high work standards. The goal of the LRMT is to represent Forefront professionally and ethically to drive positive customer reviews. KEY RESPONSIBILITIES (Roles/Accountability) What are the major functions of this job position? Lead a crew of two (2) to three (3) restoration mitigation technicians. Oversee restoration mitigation projects from beginning to end, including directing, monitoring, and contributing to crew activities safely and efficiently. Communicate with team managers on project progress and changes. Ensure project documentation is submitted daily. Maintain and clean equipment and box trucks. Provide excellent customer experience by setting expectations, keeping projects on track, and keeping internal teams and customers on the same page via excellent communication Enforce all Forefront policies and safety measures KEY CHARACTERISTICS What type of person would excel in this position? Quick problem solver and thoughtful decision-maker Takes initiative/proactive Takes responsibility and ownership of team and customer relationship Able to lead a team in project ownership and accountability Confident, well spoken, and ability to motivate others Clean driving record Maintain on call rotation with a secondary team member Organizational skills, such as planning, time management, and detail orientation Ethical and calm under pressure QUALIFICATIONS AND EXPERIENCE What formal qualifications and professional experience best set this position up for success? 1+ years of knowledge and experience in the restoration industry with a focus on mold remediation, fire and water damage restoration II CRC WT preferred but not required Your own tools preferred but not required Drivers license and vehicle Basic computer and technical skills for documentation purposes Leadership and management abilities with experience managing a crew effectively Proficiency and demonstrated safety in using hand tools and power tools relevant to the trade Attention to detail and quality workmanship Knowledge of and adherence to safety protocols related to mold remediation, fire and water damage restoration, and other hazardous materials Strong communication skills for effective interactions with customers and team members Ability to maintain all equipment in good working condition and report any issues promptly CRITICAL ACTIONS What actions, done daily/weekly, are critical to success for this position? Communicate and follow-up with customers and internal team members on every project Take ownership and responsibility towards team and customers Complete project documentation every day Log in communications related to jobs Attend team and company meetings KPI’s/CRITICAL NUMBER(S) What trackable number(s) would indicate the health of this position? Project documentation submitted percentage Monthly project mishaps Project safety record Days to project completion 8-12 Hour Shifts Overtime Weekends as Needed Medical, Vision, Dental, Vacation, and 401K Benefits