Master Technician (Tucson, AZ)

About Us  CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.    The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.  Responsibilities  1. Technical Support and Troubleshooting   Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.   2. Device Management and Maintenance   Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.   3. User Account and Access Management   Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.   4. Software Installation and Update Management   Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.   5. Network Support and Security Protection   Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.   6. Email Security and Anti-Phishing Measures   Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.   7. Data Backup and Recovery   Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.   8. Information Security Compliance and Training   Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.   9. Support IT Projects and Technology Deployment   Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.   10. Documentation and Reporting   Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality.  Requirements Bachelor’s degree in information technology or computer science.  Proven work experience as a technical support engineer.  Knowledge of web services, API, and IP-based protocols.  Industry knowledge and/or experience relating to AI Knowledge of computer hardware and networking systems.  Good time management skills.  Good interpersonal skills.  Ability to troubleshoot complex hardware and software issues.  Excellent written and verbal communication skills.  Benefits Medical Insurance  Retirement Plan  Paid Time-Off  Opportunities for professional development and career advancement 

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses AI in our courtroom solutions. We are looking for A/V professionals based out of our HQ in MA with vision and ambition to join our team and help us expand our reach in the courtroom digital recording market. Job Description: We are seeking full-time, on-premises, experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is NOT a remote position but is a full-time position to install and support our government’s installations. Travel is required to locations within the US, and internationally from time-to-time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.

Lone Star Legal Aid (LSLA) seeks one Technical Support Analyst - Information Technology Department (job# HOU 006-2024) for its Houston Branch Office. LSLA is a 501 (c) (3) non-profit law firm and its mission is to protect and advance the civil rights of low-income Texans by providing advocacy, legal representation, and community education that ensure equal access to justice. Summary of Responsibilities: This person will provide technological support assistance to employees and other duties as assigned by the IT department. Some overnight travel may be occasionally required. Duties include: diagnose and resolve basic hardware and software issues; provide helpdesk support via ticket system; assist in setting up and troubleshooting basic LAN and Wi-Fi networks; apply patches and updates as needed; document technical issues and solutions, and liaise with higher-level technicians for advanced troubleshooting; perform routine system checks, manage IT inventory, and monitor software and hardware updates; work collaboratively with IT staff and coordinate with external vendors for repairs and warranties; ensure adherence to company IT policies and procedures. Requirements Minimum Education and Experience: • Associate degree in Computer Science, Information Systems, or related field. • 2+ years of experience in IT support, preferably in a professional services environment. Minimum Skills and Abilities: • Strong understanding of Windows operating systems, Microsoft Office Suite, and networking. • Familiarity with legal-specific software is a plus. • Excellent troubleshooting skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Able to lift 60 lbs. • Manage multiple projects simultaneously. • Some travel required within Texas to other branch offices. • Must be able to work in a fast-paced environment. • Ability to maintain confidential information according to LSLA policies. Location: Houston Branch Office Benefits Medical Benefits Paid Leave Lone Star Legal Aid is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or veteran status.

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses AI in our courtroom solutions. We are looking for A/V professionals based out of our HQ in MA with vision and ambition to join our team and help us expand our reach in the courtroom digital recording market. Job Description: We are seeking full-time, on-premises, experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is NOT a remote position but is a full-time position to install and support our government’s installations. Travel is required to locations within the US, and internationally from time-to-time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.

As a Product Support Specialist, you’ll serve as a key escalation point for both technical and product-related client queries, delivering second-line support across phone, email, and internal portals. You'll troubleshoot complex software issues, collaborate closely with engineering, QA, and DevOps teams, and contribute directly to testing and validating new product releases to ensure quality and performance.    In this client-facing role, you'll also consult on workflow improvements, assist with automation scripting to enhance support efficiency, and mentor junior team members. By documenting recurring issues and capturing detailed feedback, you'll help influence product development while promoting best practices and delivering an exceptional support experience for users of our legal technology solutions.  What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.  Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.  Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.  Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.  Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.  Support testing and validation of new product features, patches, and releases prior to deployment.  Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.  Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.  Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.  Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.  Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.  Assist in delivering product training sessions and client demonstrations as needed.  Ensure a high standard of professionalism and customer satisfaction in all support engagements.  Requirements What we're looking for in you 2+ years of experience in product support, technical support, or a similar role, ideally within the legal tech, SaaS, or enterprise software environment.  Strong troubleshooting skills with a proven ability to diagnose complex software issues, including escalated medium-to-high priority tickets.  Familiarity with databases, SQL queries, and APIs; able to analyze data-related problems and assist in workflow automation.  Basic scripting knowledge (e.g., Python, Bash) and experience supporting automation or data tools is a strong plus.  Proficient in the use of helpdesk and ticketing systems such as Zendesk, Jira, or ServiceNow.  Comfortable supporting users via email, phone, and video calls, including desktop-based troubleshooting and local server requests.  Hands-on experience with service deployment tasks (e.g., Relativity) and local server troubleshooting (e.g., syncs, restarts).  Ability to test new product features, patches, and releases in coordination with QA and development teams.  Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences.  Experience working cross-functionally and managing multiple priorities in a fast-paced, client-facing environment.  Demonstrated initiative in mentoring, documentation, and improving team-wide support processes.  Passion for legal technology and a commitment to delivering high-quality client support.  Preferred Certifications: AWS Cloud Practitioner, ITIL Certification (Practitioner – Incident Management).  Benefits Working at Opus 2 Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2. Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive: 401k contribution. 21 days annual holidays and flexible working. Loyalty share program Healthcare, Dental plan and Vision insurance. Life, short-term, and long-term disability insurance. Calm app and mindfulness sessions. A day of leave to volunteer for charity work

Entry-level service technician to perform laboratory equipment service after training. Basic tasks will include lab equipment testing, repairing and service. Applicants shall also be able to work on factory routine operation jobs (such as packing, shipping & receiving, etc.) if necessary. Perform service work through training. May inspect product for quality and compliance of specifications. Test products before shipping. Service support after sales. Be obligated to do teamwork for factory routine work. High school diploma or higher Work location: Hopkinton, MA Monday to Friday, 8am to 5pm (1 hour for lunch)