Product Support Specialist

Part time - 20 hours biweekly | Mornings Provide first-level IT support for both hardware and software issues to staff across various departments. Troubleshoot and resolve technical problems, ensuring minimal disruption to operations. Set up and configure new workstations, laptops, and peripherals for employees. Maintain an inventory of IT equipment and assist with procurement as needed. Manage user accounts, permissions, and access rights within the company's systems. Collaborate with other IT team members on system upgrades, migrations, and implementations. Document technical processes and maintain a knowledge base for common issues and resolutions. Train end-users on new technologies and provide ongoing support. Assist in maintaining cybersecurity measures and best practices for data protection. Support and maintain functional control of the company's enterprise resource planning (ERP) systems. Report system updates, incidents, and improvements to the IT Manager Requirements 2+ years of experience in IT support or a similar role. Strong knowledge of Windows and Mac operating systems, as well as common software applications. Experience with networking concepts and troubleshooting. Ability to communicate technical information clearly and effectively, both verbally and in writing. Strong problem-solving skills and customer service orientation. Familiarity with ERP systems is a plus.

If you’ve built your own computer and are the go-to person for family and friends’ tech related questions, have a drive to solve problems and figure out creative solutions by using all of the resources available to you, and know how to communicate effectively with all types of people and work in a professional office environment, then come work with us! If you have the talent we’ll give you the training and experience that will prepare you for work in any technology company, by teaching you the core foundations of system administration, enterprise networking, and software design, development, and support. We also have existing relationships with many local colleges and universities. We offer a flexible work schedule, where you'll need to be available for emergencies and phones calls between 8am - 5pm M-F, and checking emails throughout the day. Once you're up to speed we'll also add you to our on-call rotation for rare outages. We'll work with you to teach you all of the technical skills you'll need, and we have over 200 hours of training videos and documentation and an open-door policy for support and further education. The most important skills you'll need for this job are a hunger for learning, a positive attitude when problems arise, the ability to effectively manage multiple priorities, and the ability to communicate compassionately with users. This position is located in Santa Cruz, Ca, with additional occasional (once a month) remote on-site work in Silicon Valley. We're a small IT consulting firm, providing managed services and support for a wide range of applications, operating systems, end-users, and businesses across the United States. We are a fully-remote organization and pride ourselves on our laid-back, friendly work environment. We work hard to build reliable, highly-available systems so that work tasks remain during work hours, and we have an on-call rotation for the rare cases of catastrophic outages. We monitor and test backups monthly to ensure emergencies can be resolved quickly, and we ensure our systems can be deployed to multiple cloud providers to ensure a provider outage does not result in an emergency. Come build and support interesting projects with us! Requirements: ‣ Reliable transportation (1-2 days a week on-site work in Santa Cruz, occasional work in Silicon Valley) ‣ Ability to lift 50lbs (rarely) ‣ Fluency in verbal and written English ‣ Outstanding customer service skills ‣ Self-motivated ‣ Thirst for knowledge

Description The IT Support Specialist's role is to ensure proper network and computer operations so that staff members can accomplish organizational tasks and agents can use the company’s network to conduct their business.   Given the high level of direct interaction with staff and agents requiring technical support, a strong customer service background is essential for success in this role. In this role, your duties will include network management, training our users in cyber security, manage and configure Microsoft 365 services, manage door access systems, manage the security Software, manage the Voice over IP platform, ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.  Responsibilities ·       Consulting with IT manager and other departments as required. ·       Provide support to all staff members via phone, remote connection or in person. ·       Provide support to all agents to ensure email connectivity, internet and printer access. ·       Visit all offices to provide support as needed. ·       Setup Audio and Video equipment for meetings and in conference rooms. ·       Troubleshoot email delivery issues. ·       Configure, manage and troubleshoot our cloud VOIP system. ·       Manage and configure Microsoft 365 services including SharePoint, Microsoft Teams and OneDrive. ·       Manage and keep up to date our asset management tool. ·       Manage and configure door access systems and cloud base alarm systems. ·       Setup, configure and troubleshoot desktop and laptops running Windows or Mac OS Operating systems. ·       Setup, configure and troubleshoot personal and office printers. ·       Setup emails on email clients and mobile devices ·       Record, track and document solutions for future problems ·       Manage the company's directory service platform. ·       Create and manage users and groups on other web services Including the company's directory. service platform, the antivirus platform, the asset management platform, the MDM platform, the SSO platform, the printer cloud platform, etc. ·       Backup and archive mailboxes and other data as required. ·       Configure, Manage and troubleshoot office networks. ·       Configure and upgrade printer’s cloud software ·       Configure and manage the MDM platform ·       Configure and manage the SSO platform ·       Configure and manage the ticketing system ·       Configure and manage email spam filter platform ·       Deploy training and phishing campaigns using our cyber security training platform. ·       Manage the antivirus platform and ensure all hosts are up to date. ·       Training end-users on hardware functionality and software programs. ·       Monitoring hardware, software, and system performance metrics. ·       Updating computer software, as well as, upgrading hardware and systems. ·       Keeping track of technological advancements and trends in IT. ·       Be available to provide support after hours and on weekends, as needed. ·       Perform other assignments as needed. ·       Asist Help Desk Specialist with daily operations as needed. ·       Perform other assignments as needed Requirements ·       1 year of experience as an IT support specialist. ·       Extensive knowledge of computer hardware, software, and networks. ·       Knowledgeable of Microsoft 365 services. ·       Knowledgeable of Zoom phone systems, Meraki systems, Falcon CrowdStrike platform, Fresh Service platform and Okta admin site ·       Experience in documenting processes and monitoring performance metrics. ·       Extensive application support experience. ·       Ability to conduct research into a wide range of computing issues as required. ·       Ability to absorb and retain information quickly. ·       Ability to present ideas in user-friendly language. ·       Highly self-motivated and directed. ·       Exceptional customer service orientation.     Job Type & Conditions   · Full time · Sitting for extended periods of time. · Driving using your personal vehicle to different offices · Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. · Lifting and transporting of moderately heavy objects, such as computers and peripherals. Benefits -          Medical, Dental, and Vision. -          401k -          A generous PTO and Holiday calendar. -          Start-up office environment. -          Growth potential. -          Training and development Job Type: Full-time MDLV, LLC dba ONE Sotheby's International Realty is an Equal Opportunity Employer; participates in E-Verify and conducts background checks.

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

Position Overview: We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you. Key Responsibilities: Technical Troubleshooting and Support: Provide advanced troubleshooting and technical support for customer cloud environments. Analyze and resolve issues involving networking, system configurations, and application integrations. Serve as an escalation point for complex technical issues. Customer Engagement: Collaborate with customers to understand their technical environments and tailor solutions to meet their needs. Guide customers in best practices for deploying and managing cloud-based systems. System Analysis and Documentation: Diagnose performance issues in distributed environments. Document problem resolution processes, technical insights, and knowledge base articles. Collaboration: Work closely with engineering, product, and operations teams to address root causes of recurring issues. Contribute to the design and implementation of support tools and processes. Security Expertise: Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems. Ensure compliance with security standards and protocols. Requirements Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 5+ years of experience in technical support or cloud engineering roles. Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP). Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs. Hands-on experience with Linux/Unix systems. Excellent problem-solving and communication skills. Preferred: Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems. CCNA certification or equivalent networking expertise. Familiarity with IT security frameworks and best practices. Experience with scripting languages (Python, Bash) and automation tools. Benefits Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Retirement plan with employer contribution match Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals One of San Antonio’s “Best Places to Work” for nine consecutive years This job is at our Bulverde, TX office

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl