Audio-Visual Support Technician (Corporate) (North Chelmsford)

Responsibilities: Resolves workstation issues throughout the organization to maximize firm-wide productivity Acts as a resource to the other IT groups by assisting with workstation, application, and testing. Provides on-site and remote end users support for all issues involving firm provided hardware (desktop, laptop, and mobile) and software in a timely and efficient manner. Provides multimedia meeting support as necessary to assist the Audio/Visual Support team, including the support of projectors and video & teleconference systems in a timely and efficient manner. Responds to telephone, email, and in-person requests for technical support; including monitoring and responding to questions directed to assigned office IT GROUP e-mail alias. Tracks, documents, monitors, and completes all issues in IQ-track to ensure timely and effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution. Works with staff and attorneys to ensure that they understand how to use the technology tools available to them, to enable them to realize the highest level of productivity by minimizing recurrence of use-related issues. Provides comprehensive incident support for customers at varied locations, including in-person, remote, and home office (as needed), including rapid problem resolution followed by root cause analysis and knowledge transfer by notifying others as appropriate based on problem documentation and escalation procedures. Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions. Installs, maintains, and upgrades equipment and its associated infrastructure as needed; investigates hardware problems and performs repairs as necessary; responds to equipment setup requests in a timely and proficient manner. Maintains inventories and interacts with vendors as necessary to contract technology supplies and services. Develops instructions and procedures for software installations and configurations, enabling knowledge sharing across the department. Performs daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice to travel to the office outside of normal business hours; participates in rotating on-call coverage with other team members. May occasionally visit assigned offices to provide onsite assistance and inventory tasks as needed with short notice. Requirements 5+ years of experience in Windows workstation implementation, management, and support Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+ and A+ Experience using and supporting Windows; MS Office and MS Office 365; SharePoint, Teams, Zoom, and Skype for Business; and document management systems such as NetDocuments required Basic knowledge of Networking in an MS Server 2008 or 2012 environment required Experience with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required Experience using and supporting video conferencing equipment preferred Experience with Citrix, PGP, Elite, Carpe Diem, Aderant and Relativity is a plus

# Senior Technical Support Engineer - Tow Club We're a very small start up software company for the Towing Industry. The role would have a training period, and a probationary period. ## Position Overview We're seeking an experienced Technical Support Engineer to manage customer support for our towing dispatch platform while our engineering team focuses on next-generation product deployment. This role requires a unique blend of technical expertise, infrastructure knowledge, and exceptional communication skills to serve our towing operator community. ## Key Responsibilities - Handle technical support escalations for our towing dispatch platform across web and mobile applications - Troubleshoot iOS and Android platform-specific issues affecting field operations - Diagnose desktop issues (Windows/macOS) that may be incorrectly attributed to the platform, differentiating between hardware problems, OS issues, and actual application bugs - Diagnose and resolve VoIP integration problems across various telephony platforms used by towing companies - Manage device provisioning and configuration issues through various MDM (Mobile Device Management) platforms - Monitor AWS infrastructure health and perform incident response for service outages - Execute AWS recovery procedures during critical incidents - Document recurring issues and maintain technical knowledge base - Coordinate with engineering team for issues requiring deeper technical intervention - Communicate effectively with tow operators, translating technical issues into practical guidance ## Required Qualifications - 5+ years in technical support or IT operations role - Hands-on experience with iOS and Android troubleshooting, including device logs and diagnostics - Strong desktop support skills for Windows and macOS environments, including ability to distinguish between hardware failures, OS issues, and application-specific problems - Working knowledge of AWS services (EC2, RDS, CloudWatch at minimum) - Experience with MDM platforms (Intune, Workspace ONE, or similar) - Basic understanding of RESTful APIs and ability to interpret API logs - Familiarity with VoIP systems and SIP troubleshooting - Strong written and verbal communication skills - Ability to remain patient and professional when working with non-technical end users - Comfort working independently with minimal supervision ## Preferred Qualifications - AWS Certified Cloud Practitioner or similar certification - Experience in transportation, logistics, or field service industries - Familiarity with Odoo or similar ERP systems - Basic SQL knowledge for data queries - Experience with infrastructure monitoring tools ## Personal Attributes - "Customer-first" mentality with genuine empathy for field workers - Ability to communicate technical concepts in plain language - Comfortable interfacing with blue-collar professionals who may be frustrated or in high-stress situations - Problem-solver who can work within system constraints - Self-directed learner who can quickly understand unfamiliar technologies ## Work Environment - Mixed on-site and remote work from our office location - On-call rotation for critical infrastructure issues - Occasional off-hours support during peak towing times (evenings, weekends) - Collaborative environment with direct access to engineering and product teams This role offers the opportunity to develop deep technical expertise while directly impacting the daily operations of essential service providers. The successful candidate will become a critical member of our support infrastructure, ensuring smooth operations for our towing company customers.

Who We Are EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software.  EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.   We are seeking an analytical and inquisitive Technical Support Representative to join our growing team. Responsibilities ·         Respond to client, partner or service-provider inquiries using standard scripts, dialogues, or talking points ·         Ensure the use of appropriate communication channels, including phone, chat or email ·         Gather customer’s information and determine the priority of incoming requests ·         Evaluate and analyze symptoms in a highly technical environment ·         Guide callers to the correct digital assets, company products or services ·         Review and screen e-tickets related to potential tech issues ·         Follow up with clients in order to resolve issues ·         Maintain a log of all interactions and support activities ·         Train continually on software, hardware and support standards to ensure the highest level of technical support for clients Requirements Who YOU Are ·         Able to work independently and see tasks through to completion ·         Excellent oral and written communicator who can clearly articulate technical aspects ·         Translator of technical terms and concepts for non-technical users ·         You work well under pressure in a fast paced environment ·         Able to handle complex projects with many moving parts adhering to project deadlines ·         Unfazed by quickly changing work prioritization ·         Team player with focus on producing high-quality work with industry-leading results. ·         Diligent, detail oriented and organized Qualifications ·         One year of technical client support experience ·         College degree or technical school certification ·         Knowledge/experience in OS and communication functionality (Linux, Unix, networking) ·         Ability to work on-site 5 days per week, full time ·         Technical experience working with camera-based systems such as AXIS/Milestone/Genetec a plus Benefits What We Offer The EarthCam package includes excellent salaries, bonuses, benefits, and constant opportunities for development – designed to create an entrepreneurial, invigorating and satisfying environment. Our benefits include: ·         Health insurance (Single coverage 100% paid for by company) ·         Dental and vision insurance ·         401K Plan (with aggressive company matching) ·         Paid time off, plus paid holidays ·         Regular free breakfasts, lunches and snacks ·         Bicycles to ride around campus ·         Team BBQs and annual company Olympics Recruitment Fraud Disclaimer EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here. https://www.earthcam.net/about/careers/recruitmentfraud/

Company Overview Corporate eWaste Solutions a certified electronics recycler and IT Asset Disposition (ITAD) Company with a Social Impact Focus. CEWS maintains industry certifications and safety standards to ensure all electronics are managed properly and in an environmentally conscious manner. (R2v3, ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:200) We are looking to hire a passionate ITAD Material Handler to take our IT Asset Disposition (ITAD) services business line to the next level. If you are self-driven, talented, hungry, and passionate to help the environment then give us a call. Responsibilities: • Sort, process, consolidate, triage, organize, route, palletize, and package both incoming and outgoing asset materials • Capture computer hardware or relevant devices information • Follow strict data sanitization and destruction procedures when processing data-bearing assets • Label, log, and document on all assets moving in and out in the area • Inventory products at designated area, organize, and maintain shelf life • Meet or exceed monthly goals and understand the nuanced requirements, deadlines and due dates between each order’s requirement • Ensure a safe and secure working environment • Manage and organize workstation, equipment, staging area and parts area • Handle goods and equipment properly to avoid damage or breakage • Maintain clean and safe housekeeping in and around warehouse • Other duties as assigned Qualifications: • 2+ years of related jobs experiences working in a warehouse environment • Basic knowledge of computer hardware components verse older generations • Push or pull heavy objects into position using pallet jacks or other moving carts • Must be able to lift 50 lbs. on a regular basis • Ability to stand for long periods of time • Ability to prioritize in a constantly changing workload • Strong written and verbal communication skills • Strong interpersonal skills and knowledge to excel as part of a team This position reports to ITAD Supervisor Email: jobs@cews.com and ensure to include [HAYWARD] in your email title

TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES. ·Serves as the primary escalation point forincoming queries and technical issues. ·Manages and/or assigns projects and tasks toother team members as appropriate ·Advises, collaborates and assists businessunits with system enhancements and modifications ·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc. ·Effectively provides user support over thephone, in person, and via remote tools. ·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up. ·Assists users with information security andprivacy questions; provides directions for the correct action. ·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony. ·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational. ·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals. ·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices. ·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.) ·Creates user support documentation and instructions. ·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents. ·         This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS. ·Minimum of 2-3 years of IT technical support ·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc. ·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure. ·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. ·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software. ·Willing to work off-hours and weekends whenrequired for projects or emergency support. ·Experience installing, configuring, andsupporting network printers and audio/visual equipment ·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force ·isstrongly preferred) ·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills ·Strong team leadership, time management, andcoaching and mentoring skills ·Excellent customer service and communicationskills are a must. ·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system. ·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

PLEASE FORWARD RESUME FOR CONSIDERATION Royalty Staffing is currently hiring Autonomous Vehicle Operator in San Francisco for our client who is a growing ride-share company. This is an excellent opportunity to be at the forefront of turning the company's vision into reality. We're looking for operators who are disciplined, team players, and believe in doing whatever it takes to accomplish the mission. Working as a VO will give you the opportunity to learn vehicle and personnel operations. You'll have a front-row seat to the operational complexities of realizing autonomous mobility and the chance to contribute to the future. We are currently hiring for multiple schedules, with bonus pay for weekend and night shifts with a start time of after 3pm (i.e. the weekend day shift offers an added 5% per hour and weekend night shift offers an added 10% per hour). Location – San Francisco, CA Work environment – Onsite/field Pay rate - 29.00 USD Per Hour Assignment duration – Ongoing contract SCHEDULE Hours: Day Shift: 5:45am-2:15pm, 6:45am-3:15pm, or 7:45am-4:15pm Night Shift: 1:45pm-10:15pm, 2:45pm-11:15pm, 3:45pm-12:15am, or 5:45pm-2am Days: Wednesday-Sunday Thursday-Monday Friday-Tuesday Saturday-Wednesday RESPONSIBILITIES Support vehicle operations. Drive 4-8 hours a day with a priority on safety. Conduct basic software operation tasks. Support missions through a wide variety of roles in and out of vehicles. Assist with documentation and metrics. Provide accurate written and oral feedback to engineering teams. Support vehicle maintenance and logistics. Conduct daily basic vehicle preventative maintenance checks, services, and repairs. Provide logistical support for the movement and storage of vehicles and equipment. Ensure the readiness and cleanliness of vehicles, equipment, and the workplace. Assist with paperwork and documentation related to vehicle readiness. REQUIREMENTS Basic vehicle knowledge to perform vehicle checks, ability to drive for long duration (6 hours in the car per day) Basic technology ability Excellent written and verbal communication skills Excellent driving history and no criminal history Proactive mindset and resourcefulness Bachelor's degree or equivalent technical experience is a plus BENEFITS Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs All costs for short- and long-term disability and life insurance 401k package