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Negotiable Salary
WRMC, Inc.
Flower Mound, TX, USA
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ShareSchedule: Full-Time | Morning or Afternoon shift | Availability to work on weekends About the Role We are seeking a polished and service-oriented Concierge to join our team at a luxury high-rise residential community. As the first point of contact for residents and guests, the Concierge plays a vital role in creating an elevated and welcoming atmosphere. This position is ideal for someone with a strong passion for hospitality, a refined approach to customer service, and the ability to anticipate and exceed resident expectations. Key Responsibilities Serve as the primary point of contact for residents, guests, and vendors, ensuring a warm, professional, and service-driven experience at all times. Provide personalized assistance with reservations, transportation, deliveries, event coordination, amenity bookings, and other resident requests. Maintain accurate records, daily activity logs, and incident reports using property software and internal systems. Respond promptly and professionally to resident concerns or complaints, ensuring resolution and follow-up with a high level of discretion. Coordinate front desk operations including visitor management, package acceptance, key control, and building access. Communicate effectively with all departments to support smooth building operations and resident satisfaction. Demonstrate a proactive attitude by anticipating resident needs and personalizing interactions whenever possible. Monitor lobby and amenity areas for cleanliness, safety, and overall presentation. Uphold building security standards and emergency response procedures. Work flexible hours, including evenings, weekends, and holidays, as required. Requirements 2–3 years of experience in a concierge, front desk, hospitality, or customer service role, ideally within a luxury residential, hotel, or private club environment. Strong verbal and written communication skills; professional phone and email etiquette. Exceptional interpersonal skills with a "white-glove" service mindset. Highly organized with excellent multitasking and time management abilities. Proven ability to remain calm, diplomatic, and effective in high-pressure or sensitive situations. Detail-oriented with a commitment to maintaining accurate records and documentation. Comfortable using front desk systems, Microsoft Office Suite, and communication platforms. Must be flexible and dependable, with the ability to work evenings, weekends, and holidays as needed. Benefits Medical Dental Vision Short term disability (STD) Long term disability (LTD) Employee assistance program (EAP) Identity theft protection Pet insurance Retirement Paid Time Off (PTO)
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Morrisville, NC, USA
