AssistRx
Production Manager
Orlando, FL, USA
We are seeking a strategic and execution-focused Product Manager to lead the development and optimization of patient support service offerings for pharmaceutical and biotech clients. These programs may include field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education initiatives, digital patient engagement tools (apps, portals, etc.), and support systems.
You will be responsible for improving patient access, adherence, and satisfaction, while aligning with brand strategy and regulatory requirements. This includes defining program requirements, collaborating with operations and clinical teams, and ensuring measurable outcomes for both patients and clients.
Product Strategy & Roadmap
Define and execute the product roadmap for PSP-related features and services.
Align product initiatives with client needs, regulatory requirements, and market trends in patient engagement and access.
Customer & Market Insight
Partner with commercial teams and clients to understand PSP workflows, pain points, and success metrics.
Conduct competitive analysis and market research to inform product positioning and differentiation.
Cross-Functional Collaboration
Work closely with engineering, design, data science, and compliance teams to deliver scalable, secure, and user-friendly solutions.
Collaborate with legal and regulatory experts to ensure product features meet HIPAA, GDPR, and industry-specific compliance standards.
Lifecycle Management
Own the end-to-end product lifecycle from ideation through launch and optimization.
Monitor product performance, user adoption, and client satisfaction to inform continuous improvement.
Client Engagement
Support client onboarding and implementation by translating business needs into product configurations and enhancements.
Serve as a product SME in client meetings, workshops, and advisory boards.
Product Development Support
Proven experience working in Agile/Scrum environments, with a strong grasp of sprint planning, backlog grooming, and iterative delivery.
Skilled in writing clear, actionable user stories and acceptance criteria that translate complex business needs into technical requirements.
Experience using product management tools such as Jira, Confluence, Aha!, or Product board to manage roadmaps, backlogs, and stakeholder communication.
Performs other related duties as assigned by management.
Requirements
Bachelor’s degree in life sciences, business, data analytics, or related field.
5+ years of product management experience in B2B SaaS or tech-enabled service.
Experience in life sciences, healthcare, or patient services preferred.
Familiarity with PSP workflows including hub services, copay programs, prior authorization, and nurse support.
Strong understanding of data privacy, compliance, and interoperability standards (e.g., HIPAA, HL7, FHIR).
Excellent communication, stakeholder management, and analytical skills.
Bachelor’s degree in life sciences, business, or related field; advanced degree a plus.
COMPETENCIES:
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Benefits
Supportive, progressive, fast-paced environment
Competitive pay structure
Matching 401(k) with immediate vesting
Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
Negotiable Salary
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