Customer Service Representative (Navajo)

CDR Emergency Management, Inc., is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission. This role will be responsible for handling inbound and outbound calls, answering questions and inquiries, troubleshooting problems and handle complaints regarding products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data. This is a short term position and may only be a few weeks or months of work. Essential Functions: Answering phone calls from customers professionally and responding to customer inquiries and complaints Required researching information using available resources Handling and resolving customer complaints regarding product sales to customer service problems Providing customers with the organization’s service and information Processing forms, orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Routing inbound calls to the appropriate resources Following up with complicated customer calls where required Completing call notes and call reports as necessary and updating them in the computer Obtaining and evaluating all relevant data to handle complaints and inquiries  Recording details of comments, inquiries, complaints, and actions taken Managing administration, communicating, and coordinating with internal departments Requirements Experience working with Emergency Management or 911 Dispatch Preferred High school diploma or equivalent Flexible schedule open availability to work 24x7 (hours to be determined)   Experience in dealing with the public over the phone   Proficient in Outlook, Microsoft Suite which includes Word, Excel, etc. Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. Able to react effectively and calmly in emergencies Able to maintain customer confidentiality The ability to make decisions. The ability to handle multiple tasks while working in a fast-paced environment and meet deadlines Ability to deal with high pressure CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Job Title: Laundromat Attendant Location: Pacifica, CA Job Type: Part-Time Job Summary: We are seeking a friendly and reliable Laundromat Attendant to join our team. The attendant will assist customers with their laundry needs, handle wash and fold orders, maintain the cleanliness of the facility, and ensure a pleasant experience for all customers. Responsibilities: Greet and assist customers as they enter the Laundromat. Provide guidance on the use of washing machines, dryers, and other equipment. Handle wash and fold orders, including sorting, washing, drying, folding, and packaging. Maintain cleanliness and organization of the Laundromat, including sweeping, mopping, wiping down machines, and emptying trash. Address and resolve customer inquiries and complaints in a professional manner. Monitor and report any equipment malfunctions or maintenance needs. Ensure compliance with health and safety regulations. Manage inventory of laundry supplies and notify management when restocking is needed. Assist with any other tasks as assigned by management. Be able to drive Have a reliable vehicle Have a clean driving record The above driving related points are needed as pick up & delivery is a part of our business Qualifications: High school diploma or equivalent. Previous experience in a customer service role is preferred. Basic knowledge of laundry procedures and equipment is a plus. Strong communication and interpersonal skills. Ability to work independently and handle multiple tasks simultaneously. Attention to detail and strong organizational skills. Ability to lift and carry up to [40 pounds]. Availability to work flexible hours, including weekends and holidays. Hourly rate: Negotiable, depending on the applicant How to Apply: Interested candidates are invited to submit their resume and a brief cover letter. Please include "Laundromat Attendant Application" in the subject line. We look forward to welcoming a new member to our team!

About Bad Dragon Bad Dragon is a modern production, design, and fulfillment facility in Phoenix, AZ, specializing in adult product manufacturing and retail sales. We strive to foster a fun, unique, and creative work environment and pride ourselves on the supportive atmosphere we have worked hard to promote. Job Brief We seek an experienced full-time customer service representative who will be responsible for providing exceptional service and online support to our customers, all while building a long-term, professional, and courteous rapport with them. This is a full-time, on-site position in Phoenix, AZ, with an expected hourly workload of 40 hours per week. The shift will be Monday through Friday from 7:00 am to 3:30 pm. The company's needs will determine shifts. Job Duties Prepares for customer inquiries by studying products, services, and Customer Service processes and policies. Answers customer emails and text-based web chats with possible phone support in the near future. Responds to customer inquiries within expected timeframes. Answers inquiries thoroughly and with significant (or precise) attention to detail. Provide courteous, friendly, and professional answers to customer inquiries. Resolves product/service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution. Processes order changes, additional payments, refunds, and any other relevant minor bookkeeping tasks that may be required. Networks with members of other departments to assist in achieving an appropriate solution for our customers. Assists with damaged products or warranty claims. Assists with returned packages and abandoned packages. Provides basic technical support for the Bad Dragon website. Requirements High School Diploma or Equivalent. Intermediate computer skills (Microsoft Office and Google Suite). High level of verbal and written communication skills. Accurate, high-speed typography skills, 40+ words per minute. Strong organization and time management. Previous sales, retail, call center, or public service experience is preferred. Benefits We offer competitive salaries and excellent benefits for candidates who qualify. We offer company-provided health, vision, and dental insurance coverage to associates and their dependents. Relocation assistance for out-of-state candidates (we are based in Phoenix, AZ). Fixed schedules with generous company holidays, a break room pantry with drinks and food, an employee discount of 30% off retail prices, quarterly store credit, and potential bonuses. Compensation The starting pay is $18 an hour, but it is negotiable based on experience and level of education, and is competitive for the greater Phoenix area. Equal Opportunity We are an equal-opportunity employer and value diversity at our company. We are firmly committed to providing equal employment opportunities for all employees and all applicants. For us, this is the only acceptable way to do business.

Do you love animals? Are you looking to gain experience in the pet care industry or just get your daily dog fix while making some extra money? If so, this is the job for you! Blue Dog is a professional pet care company looking for dog lovers to join our team! While working with us, you will get to enjoy the outdoors and stay active, all while having a four-legged companion by your side. If you’re ready to work hard, provide outstanding customer service, and make some new furry friends, we’d love to hear from you! Here at Blue Dog, we believe in keeping our canine and human friends safe. That’s why we are dedicated to offering our clients the same daily walker and keeping our pack sizes small. As a walker with us, you will be on the same route each day. This allows you to get to know your furry friends and their owners better so that everyone can feel comfortable and safe. QUALIFICATIONS: Must love dogs! Availability Monday - Friday between 10am-4pm. This is a 5 day/ week job. Hours are typically 15-25 per week Must be able to walk a minimum of 5 miles per day, up hills and stairs, rain or shine. Previous success in a customer service position. You must be a problem solver and able to work independently. RESPONSIBILITIES: You will be assigned a route in one neighborhood and will walk that route 5 days per week throughout your time with us. Dog Walks: You will walk dogs privately and in a group. You will be asked to walk up to 3 dogs at a time. Most routes are performed on foot and you will not required to drive to and from appointments or to transport the dogs. If you have a vehicle then please let us know as we do have some other options available. We will provide you with the supplies needed to perform the job. Provide outstanding customer service to both the dogs and their owners. Provide clients with daily updates and photos after each walk. While this is a highly rewarding and fun job it is also very physically and mentally demanding. Being able to work hard is a must! JOB INFORMATION: This is an hourly position. Compensation is $20/hr. Monthly Phone Stipend. This is an employee position, NOT an independent contractor job. All training is done in-house. You are not required to obtain a Commercial Dog Walker Permit. Commuter benefits. We are a rapidly growing company made up of dog walkers, assistant managers, and territory managers. We promote from within the company so there is always room to move up! Location of each route will be in central SF. To apply, send us your resume and a cover letter. Please address the following questions: Why do you want to be a dog walker? Why is this job (hours and duties) a perfect fit for you? Are you available to work Monday - Friday between 10am-4pm? Job Type: Part-time Salary: $20.00 per hour

About the Role We’re looking for a Customer Support Associate who loves helping users solve problems. You’ll lead product support, as well as working closely with our awesome team of Customer Success Managers (CSMs) to deliver a world class customer experience on the frontline as well as behind the scenes, as we expand our in-house operations. This is a high-impact role in a fast paced SaaS environment where you’ll combine technical know-how, customer empathy, communication skills, and a relentless focus on optimizing processes to help our users get the most from our platform, ultimately empowering more independent and mature usage that drives more value for the customer. What You’ll Do Product support: smart ticket triage, troubleshooting and escalation Resolve customer support tickets in a timely, empathetic, and technically accurate way. Conduct live troubleshooting calls to support users, ranging from onboarding and how-to product guidance, to more complex technical issues such as integrations and APIs. Oversee the support workflow between outsourced agents and Engineering, acting as the first point of escalation for agent queries and driving process improvements. Identify and escalate bugs, usability issues, and feature requests to Product and Engineering, clearly articulating user impact and opportunities for improvement. Coach support agents and set the standard on best practices to enhance their knowledge, problem-solving skills and customer communication. Proactively reach out to client and law firm users to offer best practice guidance and ensure successful onboarding. Strategic support of Customer Success Managers in key phases of the customer journey (onboarding, renewals, expansion), with activities such as: Onboarding & configuration for new customers Platform training for new users Content and data preparation for key meetings Create engaging enablement content to empower users and your colleagues, ensuring each user enjoys an even better experience than the last. This includes: Knowledge articles, FAQs, videos and internal notes such as new product releases Analyzing support trends to identify opportunities to strengthen our product, streamline processes, and boost users’ confidence. Why You’ll Love It Here Mission-driven team and a platform that solves real customer problems. We’re growing something innovative and different, and it is challenging, fun and rewarding. Opportunities to shape our customer operations and grow with the company. Supportive culture that values feedback, ownership, and autonomy. Requirements What You Bring 2–3+ years at a SaaS company in a product/technical support or customer service/success role. Outstanding communication skills, with the ability to explain new concepts and complex issues in a clear, user-friendly way that empowers users. Hands-on experience supporting customers via email, chat, and video calls. Prioritization skills and the ability to manage multiple requests and focus on what matters most to customers. Comfort and flexibility collaborating cross-functionally with Product, Engineering, Customer Success and Support. A mindset of continuous improvement, always seeking smarter, faster and more effective ways to support users and streamline workflows. A strong technical background with experience in desktop support, supporting users of browser based applications, data collation and analysis and developing end user reports. Nice to Have Troubleshooting skills and familiarity with APIs, integrations, or software workflows. Background in legaltech, fintech, or enterprise SaaS. Experience with products like Zendesk, Slack, Pendo, Jira, Hubspot, as well as Google Slides or Powerpoint. Experience in a startup or scale-up environment, with the adaptability and pace it demands. This is a hybrid role with an expectation of being in the office three days per week. Base salary range for NYC-based applicants: $75,000-85,000. We’re committed to providing transparency in regards to salaries to our applicants. We’re also committed to constantly reviewing our data to ensure our benchmarks are in line with the market, and we’d still love to hear from you if your expectations aren’t in line with the listed range. Please also note these ranges are base salary ranges, and there may be additional compensation elements, such as bonuses, commission, retirement plan contributions, equity, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Wellness Resources

Looking for a weekly paycheck, but can only spare a day, 2 or 3 a week? Seeking a reliable person, 6-15 hours a week to clean residential spaces, with more hours after preliminary training by request. Must have a car and smart phone, be able to pass a background check and give references. Training and equipment provided! Seeking someone for the north end of Seattle: Shoreline, Lake Forest Park, and South Bothell. Must be available for a day or 2- Tuesday through Friday for 2 shifts a day. Each shift is about 1.5-2.5 hours and we start at 9:45-10am and then around noon for the 2nd shift, usually done by 2-2:30pm. Schedule would be agreed upon and days set for the most part. Recurring clients and they stay either out of the home or in a room we avoid cleaning. Training and equipment provided, including masks and house shoes! This is a perfect position for a parent, student, an artist or just someone who needs some extra cash. $21-23 per hour with weekly bonuses and paid weekly via automatic deposit. We are a great, friendly and fun team and we work in pairs!