Call Center Agent

About Bad Dragon Bad Dragon is a modern production, design, and fulfillment facility in Phoenix, AZ, specializing in adult product manufacturing and retail sales. We strive to foster a fun, unique, and creative work environment and pride ourselves on the supportive atmosphere we have worked hard to promote. Job Brief We seek an experienced full-time customer service representative who will be responsible for providing exceptional service and online support to our customers, all while building a long-term, professional, and courteous rapport with them. This is a full-time, on-site position in Phoenix, AZ, with an expected hourly workload of 40 hours per week. The shift will be Monday through Friday from 7:00 am to 3:30 pm. The company's needs will determine shifts. Job Duties Prepares for customer inquiries by studying products, services, and Customer Service processes and policies. Answers customer emails and text-based web chats with possible phone support in the near future. Responds to customer inquiries within expected timeframes. Answers inquiries thoroughly and with significant (or precise) attention to detail. Provide courteous, friendly, and professional answers to customer inquiries. Resolves product/service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution. Processes order changes, additional payments, refunds, and any other relevant minor bookkeeping tasks that may be required. Networks with members of other departments to assist in achieving an appropriate solution for our customers. Assists with damaged products or warranty claims. Assists with returned packages and abandoned packages. Provides basic technical support for the Bad Dragon website. Requirements High School Diploma or Equivalent. Intermediate computer skills (Microsoft Office and Google Suite). High level of verbal and written communication skills. Accurate, high-speed typography skills, 40+ words per minute. Strong organization and time management. Previous sales, retail, call center, or public service experience is preferred. Benefits We offer competitive salaries and excellent benefits for candidates who qualify. We offer company-provided health, vision, and dental insurance coverage to associates and their dependents. Relocation assistance for out-of-state candidates (we are based in Phoenix, AZ). Fixed schedules with generous company holidays, a break room pantry with drinks and food, an employee discount of 30% off retail prices, quarterly store credit, and potential bonuses. Compensation The starting pay is $18 an hour, but it is negotiable based on experience and level of education, and is competitive for the greater Phoenix area. Equal Opportunity We are an equal-opportunity employer and value diversity at our company. We are firmly committed to providing equal employment opportunities for all employees and all applicants. For us, this is the only acceptable way to do business.

Job Title: Laundromat Attendant Location: Pacifica, CA Job Type: Part-Time Job Summary: We are seeking a friendly and reliable Laundromat Attendant to join our team. The attendant will assist customers with their laundry needs, handle wash and fold orders, maintain the cleanliness of the facility, and ensure a pleasant experience for all customers. Responsibilities: Greet and assist customers as they enter the Laundromat. Provide guidance on the use of washing machines, dryers, and other equipment. Handle wash and fold orders, including sorting, washing, drying, folding, and packaging. Maintain cleanliness and organization of the Laundromat, including sweeping, mopping, wiping down machines, and emptying trash. Address and resolve customer inquiries and complaints in a professional manner. Monitor and report any equipment malfunctions or maintenance needs. Ensure compliance with health and safety regulations. Manage inventory of laundry supplies and notify management when restocking is needed. Assist with any other tasks as assigned by management. Be able to drive Have a reliable vehicle Have a clean driving record The above driving related points are needed as pick up & delivery is a part of our business Qualifications: High school diploma or equivalent. Previous experience in a customer service role is preferred. Basic knowledge of laundry procedures and equipment is a plus. Strong communication and interpersonal skills. Ability to work independently and handle multiple tasks simultaneously. Attention to detail and strong organizational skills. Ability to lift and carry up to [40 pounds]. Availability to work flexible hours, including weekends and holidays. Hourly rate: Negotiable, depending on the applicant How to Apply: Interested candidates are invited to submit their resume and a brief cover letter. Please include "Laundromat Attendant Application" in the subject line. We look forward to welcoming a new member to our team!

About the Role We’re looking for a Customer Support Associate who loves helping users solve problems. You’ll lead product support, as well as working closely with our awesome team of Customer Success Managers (CSMs) to deliver a world class customer experience on the frontline as well as behind the scenes, as we expand our in-house operations. This is a high-impact role in a fast paced SaaS environment where you’ll combine technical know-how, customer empathy, communication skills, and a relentless focus on optimizing processes to help our users get the most from our platform, ultimately empowering more independent and mature usage that drives more value for the customer. What You’ll Do Product support: smart ticket triage, troubleshooting and escalation Resolve customer support tickets in a timely, empathetic, and technically accurate way. Conduct live troubleshooting calls to support users, ranging from onboarding and how-to product guidance, to more complex technical issues such as integrations and APIs. Oversee the support workflow between outsourced agents and Engineering, acting as the first point of escalation for agent queries and driving process improvements. Identify and escalate bugs, usability issues, and feature requests to Product and Engineering, clearly articulating user impact and opportunities for improvement. Coach support agents and set the standard on best practices to enhance their knowledge, problem-solving skills and customer communication. Proactively reach out to client and law firm users to offer best practice guidance and ensure successful onboarding. Strategic support of Customer Success Managers in key phases of the customer journey (onboarding, renewals, expansion), with activities such as: Onboarding & configuration for new customers Platform training for new users Content and data preparation for key meetings Create engaging enablement content to empower users and your colleagues, ensuring each user enjoys an even better experience than the last. This includes: Knowledge articles, FAQs, videos and internal notes such as new product releases Analyzing support trends to identify opportunities to strengthen our product, streamline processes, and boost users’ confidence. Why You’ll Love It Here Mission-driven team and a platform that solves real customer problems. We’re growing something innovative and different, and it is challenging, fun and rewarding. Opportunities to shape our customer operations and grow with the company. Supportive culture that values feedback, ownership, and autonomy. Requirements What You Bring 2–3+ years at a SaaS company in a product/technical support or customer service/success role. Outstanding communication skills, with the ability to explain new concepts and complex issues in a clear, user-friendly way that empowers users. Hands-on experience supporting customers via email, chat, and video calls. Prioritization skills and the ability to manage multiple requests and focus on what matters most to customers. Comfort and flexibility collaborating cross-functionally with Product, Engineering, Customer Success and Support. A mindset of continuous improvement, always seeking smarter, faster and more effective ways to support users and streamline workflows. A strong technical background with experience in desktop support, supporting users of browser based applications, data collation and analysis and developing end user reports. Nice to Have Troubleshooting skills and familiarity with APIs, integrations, or software workflows. Background in legaltech, fintech, or enterprise SaaS. Experience with products like Zendesk, Slack, Pendo, Jira, Hubspot, as well as Google Slides or Powerpoint. Experience in a startup or scale-up environment, with the adaptability and pace it demands. This is a hybrid role with an expectation of being in the office three days per week. Base salary range for NYC-based applicants: $75,000-85,000. We’re committed to providing transparency in regards to salaries to our applicants. We’re also committed to constantly reviewing our data to ensure our benchmarks are in line with the market, and we’d still love to hear from you if your expectations aren’t in line with the listed range. Please also note these ranges are base salary ranges, and there may be additional compensation elements, such as bonuses, commission, retirement plan contributions, equity, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Wellness Resources

Do you love animals? Are you looking to gain experience in the pet care industry or just get your daily dog fix while making some extra money? If so, this is the job for you! Blue Dog is a professional pet care company looking for dog lovers to join our team! While working with us, you will get to enjoy the outdoors and stay active, all while having a four-legged companion by your side. If you’re ready to work hard, provide outstanding customer service, and make some new furry friends, we’d love to hear from you! Here at Blue Dog, we believe in keeping our canine and human friends safe. That’s why we are dedicated to offering our clients the same daily walker and keeping our pack sizes small. As a walker with us, you will be on the same route each day. This allows you to get to know your furry friends and their owners better so that everyone can feel comfortable and safe. QUALIFICATIONS: Must love dogs! Availability Monday - Friday between 10am-4pm. This is a 5 day/ week job. Hours are typically 15-25 per week Must be able to walk a minimum of 5 miles per day, up hills and stairs, rain or shine. Previous success in a customer service position. You must be a problem solver and able to work independently. RESPONSIBILITIES: You will be assigned a route in one neighborhood and will walk that route 5 days per week throughout your time with us. Dog Walks: You will walk dogs privately and in a group. You will be asked to walk up to 3 dogs at a time. Most routes are performed on foot and you will not required to drive to and from appointments or to transport the dogs. If you have a vehicle then please let us know as we do have some other options available. We will provide you with the supplies needed to perform the job. Provide outstanding customer service to both the dogs and their owners. Provide clients with daily updates and photos after each walk. While this is a highly rewarding and fun job it is also very physically and mentally demanding. Being able to work hard is a must! JOB INFORMATION: This is an hourly position. Compensation is $20/hr. Monthly Phone Stipend. This is an employee position, NOT an independent contractor job. All training is done in-house. You are not required to obtain a Commercial Dog Walker Permit. Commuter benefits. We are a rapidly growing company made up of dog walkers, assistant managers, and territory managers. We promote from within the company so there is always room to move up! Location of each route will be in central SF. To apply, send us your resume and a cover letter. Please address the following questions: Why do you want to be a dog walker? Why is this job (hours and duties) a perfect fit for you? Are you available to work Monday - Friday between 10am-4pm? Job Type: Part-time Salary: $20.00 per hour

Cott Systems is looking for a Customer Support Analyst to join our team in the United States.   ABOUT COTT SYSTEMS:  We're an established software and services company focused on supporting local governments across the U.S. Cott Systems, an innovator in public records management for more than 135 years, is today’s technology leader for recording, imaging, and searching public records serving over 300 local offices across 21 states. At Cott Systems, our customers rely on us to keep their technology running smoothly. INVESTMENT APPROACH:  Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That’s right; we don’t sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers’ and workers’ well-being over short-term goals.   CULTURE:  Cott Systems is more than just a place to work; we’re a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we’re proud of them. We Dream Big, Stay Humble and Stay Hungry.   POSITION DESCRIPTION The Customer Support Analyst is responsible for providing first level technical phone support to customers using Cott’s software applications; including support of PC hardware, peripherals, operating systems, and other 3rd party applications. KEY RESPONSIBILITIES Troubleshooting and Resolution of Customer Issues Answer customer calls, troubleshoot and resolve tickets. Respond to all problems in respective ticket queues timely (per the defined SLA). Attempt to solve all problems reported by customers in assigned ticket queue. Update ticketing software with ticket information, troubleshooting performed, and final resolution. Monitor all relevant ticket queues to ensure timely responsiveness and escalation as required. Identify urgent customer situations and ensure proper escalation. Maintain an acceptable knowledge and skillset for the subject areas of assigned subject queue. Work with User Liaisons at customer sites providing them with status on all open issues and ensuring their satisfaction. Follow Customer Support Standard Operating Procedures to manage interactions with customers as well as Cott employees. Miscellaneous Organize yourself so that you are able to follow through on your commitments as well as respond timely to customers and management. Ensure knowledge and skills remain current as related to Cott’s products and the third-party software used for Cott’s products. Establish and maintain open, productive communication with Cott employees and customers. Proactively communicate team challenges and successes to Manager.  Assist with the improvement of overall department efficiency and performance by identifying and communicating to Manager opportunities to enhance internal processes. Maintain confidentiality in accordance with company and departmental policies. Attend and actively participate in training sessions and meetings.  Participate in cross training/retraining opportunities. Perform other duties as assigned (Special Projects, etc.) Requirements REQUIRED/MINIMUM QUALIFICATIONS 1+ years of experience working in a technical support capacity. Demonstrated experience with customer support procedures and processes. Good customer service, verbal and written communication skills, problem resolution, and conflict management skills. The ability to work well under stress and remain calm while dealing with frustrated customers. Proven analytical and problem-solving skills.  Ability to learn quickly and apply knowledge. Knowledge of features, benefits and use of Cott services and products preferred. Work experience with MS Windows, Windows Server, networking concepts, and computer hardware/peripherals. Ability and desire to continually learn new technology and/or concepts. Self-starter with strong organizational skills.  Ability to multi-task and meet deadlines. Some working knowledge of Microsoft Office (Word and Excel), and ticketing systems (i.e. TeamSupport). Capable of exercising independent judgment and maintaining confidentiality and trust with sensitive information. Must possess a positive, team oriented and action driven attitude. Excellent attendance record and work history required. ADDITIONAL/PREFERRED QUALIFICATIONS: Project a professional and positive attitude Be honest, direct and respectful in communication Be proactive, resourceful and forthright Continually learn and develop yourself professionally Commitment to excellence, integrity, accountability, and professionalism. Serve the customer, or serve someone who is Travel Requirements: Travel is not considered a routine component of this position.  However, based on the business needs of the company, travel to client sites may be required on occasion.   Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for a short period of time; walk; sit; use hands to finger, handle or feel; reach with hands and arms, and perform repetitive motions of the wrists and hands. The employee is occasionally required to stoop and kneel. The employee occasionally lifts and/or move up to 10 pounds.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is required to have visual acuity to operate computer and telephone equipment. Benefits EMPLOYEE PERKS We're an established software and services company focused on supporting local governments across the U.S. You'll be part of a collaborative team that values technical curiosity, service excellence, and the satisfaction of a job well done. We offer: Flexible time off and paid holidays 401K with company match Comprehensive medical, dental, and vision insurance (including HRA option with company contribution) Company-paid life, AD&D, short-term, and long-term disability insurance For more information about Cott Systems, please visit our website We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.   #ValsoftG1

Looking for a weekly paycheck, but can only spare a day, 2 or 3 a week? Seeking a reliable person, 6-15 hours a week to clean residential spaces, with more hours after preliminary training by request. Must have a car and smart phone, be able to pass a background check and give references. Training and equipment provided! Seeking someone for the north end of Seattle: Shoreline, Lake Forest Park, and South Bothell. Must be available for a day or 2- Tuesday through Friday for 2 shifts a day. Each shift is about 1.5-2.5 hours and we start at 9:45-10am and then around noon for the 2nd shift, usually done by 2-2:30pm. Schedule would be agreed upon and days set for the most part. Recurring clients and they stay either out of the home or in a room we avoid cleaning. Training and equipment provided, including masks and house shoes! This is a perfect position for a parent, student, an artist or just someone who needs some extra cash. $21-23 per hour with weekly bonuses and paid weekly via automatic deposit. We are a great, friendly and fun team and we work in pairs!