Chat Support Agent (Remote) - 15 - 18/hr

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.  Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.  We’re looking for a Customer Service Representative who thrives in fast-paced environments, loves problem-solving, and knows how to turn a frustrated buyer into a loyal fan. If you're ready to make an impact and help us scale our D2C operations, we want to hear from you. Requirements Key Responsibilities: Respond to customer inquiries via email and TikTok messages. Handle returns, refunds, and complaints according to company policy. File and track fraud and chargeback claims on Shopify and TikTok Shop. Flag suspicious orders and escalate as needed. Coordinate with sales team on other D2C/Tiktok shop operation related stuff. Requirements: Bachelors Degree from an accredited university/college is required. 1+ year in e-commerce customer service is preferred; Strong written communication and problem-solving skills. Being familiar with Shopify admin and TikTok Seller Center would be a plus. Experience handling returns, disputes, and fraud claims. Able to work independently in a fast-paced environment. Benefits Salary range: $45K-$55K Free snacks and drinks, and provided lunch on Fridays Fully paid medical, dental, and vision insurance (partial coverage for dependents) Contributions to 401k funds Bi-annual reviews, and annual pay increases Health and wellness benefits, including free gym membership Quarterly team-building events At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

The Niles Agency, one of the premier Insurance Agencies in Northern Westchester is looking for a CSR/Personal Lines Account Manager to join our team in Katonah, NY. The office is 200 feet from the Katonah train station so you do not need to commute by car. MUST have a valid P&C License for New York. Others need NOT applied. The best candidates are the ones who work for a small family run agency (Not Captive agencies) or where the owner has sold and it is now run by a large Brokerage/PE Firm. We use "Tam Online" as the Agency Management System 5 day work week. Full Time Position Competitive salary + Commission for "New" business brought in. Profit Sharing/401K after completing eligibility Qualifications & Experience Required: Property/Casualty Agent's License: Experience quoting Personal Insurance Ability to work independently Excellent written, verbal and organizational/multi task skills Self starter Salary based on length of experience. Email your resume to: PeterNewfield@MSN.com

Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Support Specialist will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase. Responsibilities: Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience. Evaluate and write up incoming orders and present them to the Processing Department. Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods. Have a basic understanding of company product knowledge to properly address customer questions and concerns. Offer customers alternative products or additional products to boost sales and provide first-class customer service. Provide customer outreach when necessary to relay and evaluate any pending issues. Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc. Communicate with account managers to address any customer concerns. Process all paperwork for customer orders/RMAs/backorders etc. Compile pertinent customer data in provided documentation and flag any concerns/patterns to management. Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms Requirements Required Skills/Abilities: Superior verbal and written communication skills. Proficient in Microsoft Office Suite. Ability to multi-task in a demanding environment Organized and meticulous. Strong interpersonal skills. CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: High school degree or GED required. A minimum of two year’s related experience Benefits Health Care (Medical, Dental & Vision) 401(k) Plan with Company Match Paid Time Off (Vacation, Sick & Public Holidays) Convenient Location with Free Parking Company Provided Beverages and Snacks Dog Friendly Work Atmosphere Company Gatherings and Events

Hey there, future tech star! 💻✨ Are you slinging burgers, folding clothes, or checking in hotel guests, but dreaming of a career in tech? Your ticket to the digital world has arrived! 🎟️ What's the deal? KindWork's Customer Experience Fellowship is your FREE pass to kickstart your tech journey! We'll transform you into a Customer Experience or Customer Support Specialist faster than you can say "Have you tried turning it off and on again?" 😉 🎬 See why our grads love us: https://www.instagram.com/p/CyBek36tg6p/ What’s in it for You? ✨ Comprehensive tech training to build in-demand skills ✨ Job placement support—we help connect you to employers! ✨ 1 year of personalized career coaching 🏆 ✨ Mentorship from industry pros who’ve been where you want to go KindWork is a nonprofit founded by tech industry veterans, and we’re passionate about helping young adults like YOU break into the tech world! 🗣️ Don't just take our word for it - hear from our awesome grads: https://www.kindwork.org/testimonials Do You Qualify? ✔️ 20–26 years old (we’re funded specifically to support young adults) ✔️ High School Diploma or HSE/GED ✔️ Currently unemployed, underemployed, or ready to take your career to the next level ✔️ Experience in a customer-facing role (think retail, food service, hospitality, admin, etc.) ✔️ Passionate about pursuing a career in tech 💻 Ready to race into your new career? • Explore more: https://www.kindwork.org/what-we-do • Watch our virtual info session & request your application: https://www.kindwork.org/apply ⏰ Tick-tock! You've got two weeks to apply after showing interest. We're reviewing applications as they come in, so don't snooze on this opportunity! You've got the potential. We've got the program. Let's make tech magic together! ✨🎩 Apply now, and let's turn that tech dream into your daily reality!

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet’s medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Guide emotional conversations in a calm and peaceful manner Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Since 1951 our company has successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" union workers: teachers, construction workers, nurses, home health aides, electricians, actors, MTA workers and many more. We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since Covid began, we have gone 100% remote and our company has grown over 38%! We are looking to continue our growth by hiring, training and promoting our new remote hires. What are you looking for in a new position? Ask yourself: - Are you a “people person”? - Can you work remotely (from home or elsewhere) while being part of a team? - Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: * Have a good work ethic * Be coach-able and goal orientated * Have integrity & ethics, and pass a background check * Possess excellent communication skills * Want a "career" position, (not a "job") which offers promotions to management * Be authorized to work in the United States * Bi-lingual a plus! (We have Spanish speaking clients!) We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available (Medical, Dental, Vision) • Promotions based on results not seniority • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers To be considered as a candidate, please FORWARD YOUR RESUME/WORK HISTORY TO US, ASAP. All accepted applicants will be contacted via email within 24-48 hours by email, to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.