Freelance ServiceNow Consultant - AI Trainer

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success. You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate. A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers. We offer a generous £2000 Learning budget to each employee. We are committed to your growth as we grow too. Responsibilities Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences. Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless. Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide. Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack. Be the key point of contact for managing integration issues and challenges Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration. Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively. Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers. Continuously gather feedback from developers to improve tools, documentation, and overall integration processes. Requirements Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US). At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation. Experience of Full Stack Web development and Cloud Architecture Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages Excellent interpersonal and communication skills, both verbal and written. Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge. Highly detail-oriented with a problem-solving attitude. Ability to work in an innovative and fast-paced environment while delivering to deadlines. Organized with excellent time management skills and the ability to prioritize effectively. Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas

About Cloud 1 Solutions, Inc. Cloud 1 Solutions is a privately owned corporation founded on 15+ years of Fortune 500 experience supporting rapid growth, emerging technologies, and secure, stable, scalable systems. Our clients range from medical to super high-tech companies with staff located throughout the US and worldwide. Why work at Cloud 1 Solutions? At Cloud 1 Solutions, you will work with some of the most exciting companies in Silicon Valley. Our customers provide services to Tesla, DOD, and DOE. In addition, we deliver critical services for cutting edge firms that range from software development to manufacturing. If you enjoy working in a very dynamic, fast paced, exciting environment, we are the right choice for you. This position is located in San Jose area and must be a US citizen. Position Description This role will be responsible for engineering and maintaining solutions for the Client Technology infrastructure, support and implementation while providing expert-level operational support. Job Description * The ability/willingness to take on new and unknown applications. * Monitoring and leading project deliverables for both local and remote site and user initiatives. * Collaborate and communicate with client and corporate team members. * Regularly attend meetings at various times to accommodate variances of team. * Ability to deliver informative, well-organized, strategic presentations, with strong interpersonal skills, to build professional relationships, creating partnerships across the organization. * Create and maintain documentation including process procedures, technical specifications, project plans, project schedules, meeting agendas and status reports as needed. * Provide timely and informative status reports to key stakeholders at all levels when appropriate * Be able to work with, and manage vendors when required. * Ability to think creatively or "out of the box" when providing solutions for end users productivity. * Be an enthusiastic advocate for team goals; provide high level support to technical teams (L2) regarding business requirements and deliverables as needed. * Communicate with management and subject matter experts across the organization to accomplish objectives. Required Skills & Requirements Environment: DELL, HP, IBM, MAC, Windows Server, Redhat 6.4 Linux, SAN, NAS, NetApp, EquaLogic Network: LAN/WAN/VLAN, T1, SIP, TCP/IP, VPN, FTP, VMAX, Clarion, EMC, CISCO, Meraki, SonicWALL, DELL, APCON, FCOE, AP, HPE Application: MS Office, SharePoint, Sage, VNC, WebEx, MS Visio, MS Project, Acronis, VMware, Virtual PC, EDR, QuickBooks, EDI, App/Web servers Cyber Security: SIEM, Vulnerability Management, Compliance, ISO, NIST, DFARS, Cyber Insurance * Past experience as a Seasoned Systems Administrator; in a large enterprise environment. * Demonstrated track record of successfully planning participating in large / complex project implementations from start to finish and complete the needed documentation for ongoing support. * Successfully led multi-vendor projects, with end to end technical leadership and management. * Extensive knowledge of Windows platform, both Windows and Server OS. * Positive personality and inclined to be successful while continually improving individual skills and those of the teams. * Self-motivational mindset, able to work with minimal supervision while delivering top-notch solutions that will continue to take the organization to the next level. * Ability to communicate to upper management effectively when needed. * Know when/how to drive change within team and larger IT teams. * Capacity to work varied hours when needed. * Demonstrated operational discipline and thoroughness in most/all aspects of work -- e.g., status reporting, documentation, following process and procedure. * Demonstrated ability to plan and work to an identified set of priorities. Education or Qualifications * Bachelor's degree, or equivalent and demonstrable training and experience. Appropriate technical certifications are a plus. * Ten (10) or more years' experience as a full-time technical professional. * Excellent oral and written communication skills. * Proven ability to direct technical projects. * Extensive experience in the analysis and design of systems, as well as in troubleshooting and providing technical support for these systems. Benefits include Medical, Dental, Vision and 401k! Principals only. Recruiters, please don't contact this job poster.

Tiger Analytics is one of the fastest growing advanced analytics consulting and Engineering services firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and Al, and our engineers bring innovative engineering techniques to enable scalable data platforms and data products that are insights driven. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner. The Technology Partner is a multi-faceted leadership role and part of Tiger’s core Data & Insights Solutions practice leadership. This role will be required to bring breadth and depth of technology expertise, founded in - experience with delivering large transformation, leading innovation driven practices, consulting to and managing executive stakeholders across IT and Business. Requirements The individual in this role will be required to provide Thought Leadership and Client Engagement Domain experience in Life Sciences. Liaise with all levels of data leaders at our strategic clients to provide forward looking advisory and thought leadership Hold brown bags and educative forums to share thought leadership with our core clients Hold client platform, organization and practices reviews proactively and provide improvement recommendations, solutions and roadmaps Provide technology leadership to transformation agendas rooted in Data and Insights, addressing Technology, Organization and Processes Help recruit key talent to fill key client technology roles Create detailed technology solutions for first of a kind and complex initiatives Pre- Sales and New business Present Tiger capabilities to new prospects Create Solutions and Proposals for client requirements Data and Insights Practice Leadership Mentor Engineering Talent at different levels Manage architect resources Create thought leadership content for go to market offerings including reference architectures, methods and practices Interview and participate in helping evolve hiring practices Liaison with offshore counterparts on solutions, training and overall capabilities development Expertise and Skills Needed: Experience with Solution Architecture development for large enterprises and transformation programs Strong experience with traditional and modern data platforms –NoSQL, MPP, columnar, big data and cloud data platforms. Experience with Cloud Data platform services across AWS, Azure and GCP Experience with Data processing tools and frameworks including batch ETL, real time streaming and IoT architectures Experience with Big Data, Data Fabric and Data Mesh Architectures. Experience with Federated and centralized Data Management practices and technologies including Data Governance. Experience with industry leading data management platforms Experience with establishing Data governance, Data catalogs and deep understanding of all dimensions of data security Experience and expertise on MLOPs processes, platforms and organizational implications Experience with ML Models and modeling lifecycle Experience with data warehousing, BI lifecycle and technologies Knowledge and experience with Knowledge graphs and related graph technologies 5+ years' experience in consulting leadership roles. Benefits Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.

ELS San Francisco is hiring part-time, hourly-paid invigilators/proctors to support the administration of the IELTS exam and other standardized computer-based tests. The IELTS (International English Language Testing System) evaluates the English proficiency of individuals planning to study or work in English-speaking environments. Ideal Candidates Will Demonstrate: Clear and professional communication skills in English Strong attention to detail and ability to follow detailed instructions Teamwork and the ability to take direction from supervisors A friendly, customer-service-oriented demeanor Punctuality, efficiency, and professionalism Flexibility and adaptability Commitment to maintaining test security and confidentiality Intermediate technology skills (e.g., navigating computer systems, using testing software, basic troubleshooting) Comfort with IT-related tasks, as many tests are delivered on computers Requirements: Must be legally authorized to work in the United States Availability for 5 to 7.5-hour shifts starting at 7:30 AM on Saturdays and Sundays Weekday availability is highly preferred Willingness to support basic IT setup and troubleshooting Duties Include: Set Up: Preparing exam rooms and equipment before testing begins Set Back: Restoring rooms and returning materials post-exam Administration: Handling test materials and administrative paperwork Candidate Check-In: Verifying identification and checking in candidates Proctoring: Monitoring exams and ensuring compliance with test regulations Security: Maintaining integrity of test materials IT Support: Assisting with computer setup, login issues, and minor technical support Transportation (if needed): Moving test equipment to off-site venues Application Process: Qualified applicants should submit: A resume/CV Two reference letters Previous test administration or invigilation experience is a plus, but not required.

Do you ever have the urge to do things better than the last time? We do. And it’s this urge that drives us every day. Our environment of discovery and innovation means we’re able to create deep and valuable relationships with our clients to create real change for them and their industries. It’s what got us here – and it’s what will make our future. At Quantexa, you’ll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20+ languages across our 50+47 nationalities, creating a sense of belonging for all.  Opportunity Imagine being part of a groundbreaking team at a fast-paced global FinTech company, Quantexa. Join our dynamic Alliances Solution Engineering team where you'll own initiatives that expand our reach and drive indirect revenue growth. Your role will be pivotal in channel expansion, embedding Quantexa's solutions into strategic partner offerings to fuel non-linear growth and enhance our profile within the Alliance network. Collaborate across Solution Engineering, Delivery, Product Management, and Alliance ecosystems to champion our technology solutions. We seek someone with exceptional technical and business acumen to demystify complexity, impress at industry events, and forge strong relationships with executives.   What you’ll be doing. Master Solution Engineering, leading technical evaluations in sales cycles and become a key player in driving Alliance and Channel pipeline.  Customize technical solutions with Channel and Alliance team collaboration.  Develop and deliver engaging demos, prototypes and PoCs for prospects and partners.  Architect scalable, secure solutions tailored to customer needs.  Craft compelling proposals, GTM (go to market) initiatives and products balancing technical solutions, value engineering and commercials to grow revenue  Keep abreast with industry trends to position offerings smartly.  Requirements What you'll bring Rich expertise in data-driven problem-solving across domains like Compliance, Supply Chain Intelligence, and Data Management.  Mastery in analytical solutions—Entity Resolution, Graph Generation, Advanced Analytics and AI  Hands-on experience in technical sales: Solution Engineering, Field Engineering, Architecture, Pre-Sales, etc.  Proven track record in supporting sales to achieve revenue targets via technical solutions.  Exceptional problem-solving skills to design innovative value-aligned solutions.  Demonstrated technical excellence and growth-driven mindset in Solution Engineering.  You’ll engage and captivate audiences of all sizes with an innate ability to simplify complex concepts for diverse audiences.  Thrive in fast-paced, collaborative environments with cross-functional teams. ·        Benefits Our perks and quirks. What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits. We offer: Competitive base salary of $175-200k Company bonus 100% 401K match up to 5% Comprehensive benefits coverage, including mental health support, fitness reimbursements, and financial well-being Tax-advantageous benefits, such as commuter benefits, healthcare, and dependent care Competitive annual leave, parental leave, PTO, and observed holidays 🌴 Well-being benefits, such as the Calm App and Wellbeing 1/2 days off 🧘‍♀️ Continuous Training and Development, including access to Udemy Business Work from Anywhere Scheme: Spend up to 2 months working outside of your country of employment over a rolling 12-month period Employee Referral Program Team Social Budget & Company-wide Socials Our mission. We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future. It’s all about you. It’s important to us that you feel welcome, valued and respected. After all, it’s your individuality and passion for what you do that will make you Q. We see that – which is why we’re proud to be an Equal Opportunity Employer. We’ve created and will continue to improve our inclusive and diverse work environment. Regardless of your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness – whoever you are – if you are a passionate, curious and caring human being who wants to push the boundaries of what’s possible, then we want to hear from you. start. don’t stop – Apply Apply for this job

# Senior Technical Support Engineer - Tow Club We're a very small start up software company for the Towing Industry. The role would have a training period, and a probationary period. ## Position Overview We're seeking an experienced Technical Support Engineer to manage customer support for our towing dispatch platform while our engineering team focuses on next-generation product deployment. This role requires a unique blend of technical expertise, infrastructure knowledge, and exceptional communication skills to serve our towing operator community. ## Key Responsibilities - Handle technical support escalations for our towing dispatch platform across web and mobile applications - Troubleshoot iOS and Android platform-specific issues affecting field operations - Diagnose desktop issues (Windows/macOS) that may be incorrectly attributed to the platform, differentiating between hardware problems, OS issues, and actual application bugs - Diagnose and resolve VoIP integration problems across various telephony platforms used by towing companies - Manage device provisioning and configuration issues through various MDM (Mobile Device Management) platforms - Monitor AWS infrastructure health and perform incident response for service outages - Execute AWS recovery procedures during critical incidents - Document recurring issues and maintain technical knowledge base - Coordinate with engineering team for issues requiring deeper technical intervention - Communicate effectively with tow operators, translating technical issues into practical guidance ## Required Qualifications - 5+ years in technical support or IT operations role - Hands-on experience with iOS and Android troubleshooting, including device logs and diagnostics - Strong desktop support skills for Windows and macOS environments, including ability to distinguish between hardware failures, OS issues, and application-specific problems - Working knowledge of AWS services (EC2, RDS, CloudWatch at minimum) - Experience with MDM platforms (Intune, Workspace ONE, or similar) - Basic understanding of RESTful APIs and ability to interpret API logs - Familiarity with VoIP systems and SIP troubleshooting - Strong written and verbal communication skills - Ability to remain patient and professional when working with non-technical end users - Comfort working independently with minimal supervision ## Preferred Qualifications - AWS Certified Cloud Practitioner or similar certification - Experience in transportation, logistics, or field service industries - Familiarity with Odoo or similar ERP systems - Basic SQL knowledge for data queries - Experience with infrastructure monitoring tools ## Personal Attributes - "Customer-first" mentality with genuine empathy for field workers - Ability to communicate technical concepts in plain language - Comfortable interfacing with blue-collar professionals who may be frustrated or in high-stress situations - Problem-solver who can work within system constraints - Self-directed learner who can quickly understand unfamiliar technologies ## Work Environment - Mixed on-site and remote work from our office location - On-call rotation for critical infrastructure issues - Occasional off-hours support during peak towing times (evenings, weekends) - Collaborative environment with direct access to engineering and product teams This role offers the opportunity to develop deep technical expertise while directly impacting the daily operations of essential service providers. The successful candidate will become a critical member of our support infrastructure, ensuring smooth operations for our towing company customers.