Manager, Client Success

The Client Service Associate reports to our Partners and Wealth Managers and is critical to appropriately leveraging Advisors’ time. This position requires excellent customer service skills, problem solving, attention to detail, multi-tasking, and time management skills.  This position is full-time and in the office.   Essential Duties and Responsibilities •      Support Advisors of a growing book of business, requiring the handling of all administrative functions for the office. •      Assist in client meeting preparation and follow-up, to include preparing requisite paperwork, and post-meeting documentation. •      Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available. •      Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards. •      Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance •      Maintain CRM database; define and ensure adherence to appropriate client service models. •      Manage multiple and competing priorities daily in pursuit of business objectives. •      Regular client interaction including appointment scheduling and correspondence; answer all incoming calls and direct/take messages. •      Other duties as assigned. •      This is a Full Time position in the office Supervisory Responsibilities: None Knowledge, Skills, and/or Abilities •     Basic computer skills (Outlook, Word, Excel. Adobe) •     Strong administrative and time management skills with superior attention to detail. •     Able to work independently and effectively manage multiple tasks at once. •     Excellent communication skills, both verbally and in writing. •     CRM knowledge a plus.   Education and/or Experience •      The ideal candidate will have 2+ years of experience in administrative support in a professional environment. •      High School Diploma or Associate's degree required •      Previous experience in financial services a plus

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we prioritize providing outstanding service and products to our members, and we cultivate a positive employee experience. We have been recognized as a Best Company to Work for in Texas for nine consecutive years and as a Best and Brightest Company nationally and locally because we are committed to fostering fulfilling careers. We invite you to explore this opportunity to join us by completing our online application. This position is located in our Oak Lawn Branch. As a Member Services Representative II, you will serve as a crucial liaison between members and the Credit Union. Your responsibilities include providing account information, opening new accounts, and addressing members' daily credit union needs. You will perform routine transactions such as deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. Additionally, you will interview loan applicants and process applications, gathering necessary information and analyzing credit histories. ESSENTIAL DUTIES AND RESPONSIBILITIES Cross-sell a range of credit union products, including loans, deposits, and electronic services. Handle cash and checks for deposit, verify amounts, and ensure proper endorsements. Process payments for loans and credit cards accurately. Maintain an accurate record of transactions through computer data entry. Assist in the loan process, ensuring accuracy and compliance with policies. Keep up-to-date on lending procedures and credit union guidelines. Balance the cash drawer at the end of each shift. Open new accounts, verifying member eligibility. Provide a variety of transaction services and resolve member inquiries. Perform end-of-day and end-of-month audits as needed. Open and close the branch as necessary. The pay range for this position is $18.58 - $23.23 per hour, based on experience. Requirements EDUCATION and/or EXPERIENCE High school diploma or equivalent is required; must have at least one year of related experience and/or training, or an equivalent combination of education and experience. Candidates should be self-motivated, service-oriented, and capable of performing a variety of tasks successfully. Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.   At Advancial, we always strive to provide the best service and products to our members because we love what we do.  We work together to build a culture that promotes a positive employee experience.  We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.   We invite you to learn more about this position and what Advancial has to offer by completing our online application.  This position is located in our South Charlotte Branch.    Serves as liaison between member and the Credit Union.  Provides account information, opens new accounts, handles member's daily credit union needs.  Performs routine transactions, including deposits, withdrawals, cash advances, loan payments, transfer and check cashing.  Interviews loan applicants and processes applications.  Gathers background information and analyzes credit history.    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.   Cross-sells a wide array of credit union products including loan products, deposit products, and electronic services such as CUAnywhere and online banking.     Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.    Cashes checks and pays out money after verification of signatures and member balances.  Places holds on accounts for uncollected funds in accordance with Advancial policies and procedures. Receives and applies payments to Advancial loans, credit card payments and cash advances. Enters customers’ transactions into computer to record transactions and issues computer generated receipts. Maintains thorough knowledge of loan products for effective cross-selling.  Actively assists in loan process such as pulling credit reports, and ensures loan agreements are complete and accurate according to policy.  This includes data entry of member information into Credit Union system as required.  Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.    Balances currency, coin and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Processes loans and responds to loan questions. Opens new accounts including;  checking, certificates, money markets and IRA accounts.  Verifies eligibility for new account and processes through ChexSystems prior to opening new accounts.  Processes check orders for members. Responsible for correcting all new account exceptions or transactional errors under Teller Number. Provides account information and handle member's daily credit union needs.  Provides a variety of transaction services to members in the branch and by phone such as balance inquiry, transfer of funds, history information, stop payments or photocopy of check(s), etc.  This includes researching and resolving member concerns. Processes and balances bond redemptions when necessary. Prepares daily checks received for deposit.  This includes balancing, scanning checks, posting general ledgers. Makes copies and files correspondence and other records on a daily basis. Performs miscellaneous duties such as assisting in monitoring supplies and end of day and end of month audit procedures. Opens and closes the branch as needed. The range for this position is $17.67- $22.09/hr. and is based on experience.  Requirements EDUCATION and/or EXPERIENCE High School diploma or equivalent; with one year related experience and/or training; or equivalent combination of education and experience. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.   Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

Bank Controller – To $150K – Elk Grove Village, IL – Job # 3453 Who We Are The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our nationally unique value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are former bankers or accountants themselves! We know how to evaluate the very best banking and accounting talent available in the market. Whether you are a candidate seeking a new opportunity or a bank or company president trying to fill an essential position, The Symicor Group stands ready to deliver premium results for you. The Position Our bank client is seeking to fill a Bank Controller role based in the greater Elk Grove Village, IL market. The selected candidate will be responsible for maintaining the integrity of the accounting operations of the Bank which includes accurate reporting and record-keeping, creating controls and budgets to mitigate risk, and ensuring compliant results. Moreover, the candidate must have strong interpersonal skills and pose a strong business acumen. This role will report directly to the Chief Financial Officer and requires a high level of professional capabilities.  This position offers a competitive salary of up to $150K, a full benefits package, and may be bonus eligible. (This is not a remote position) Bank Controller responsibilities include: Overseeing daily general ledger analysis, reporting and reconciliations.  Producing periodic financial reports; as required for daily, monthly, and annual monitoring for internal departments and committees.  Maintaining an adequate system of accounting records and a comprehensive set of controls and budgets designed to mitigate risk and maintain the accuracy of the Bank’s reported financial results.  Ensuring that reported results comply with generally accepted accounting principles and reporting standards.  Forecasting the Bank’s financial performance and preparing detailed explanations for deviations of fees and operating expenses to budget.  Preparing and filing the Bank’s call report and other regulatory and financial reports and statements before the established deadlines.  Completing the Bank’s interest rate risk analysis and reporting.  Oversee month, quarter and year-end period close.  Play a pivotal role in the completion of annual FDIC and other agency audits.  Overseeing the Bank’s payroll, accounts payable and investment functions.   Managing the Bank’s Holding Company’s financial activity and statements, shareholder correspondence, regulatory reporting and tax filings.   Supervising finance department staff as assigned.  Conducting project management functions as related to finance operations and other projects as assigned and directed by the CFO and President.  Ensuring compliance with the Bank’s established guidelines, policies, and procedures.  Work with department managers to create procedures to ensure effective and efficient system usage and maintenance as it relates to accounting operations.  Who Are You? You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future. You also bring the following skills and experience: Bachelor’s degree in accounting or finance.  Five or more years of comprehensive accounting experience and at least two (2) years of experience managing the general ledger and financial reporting functions. Experience in a financial institution  accounting role preferred   Financial control and general ledger expertise.  Prior banking experience is preferred, with knowledge and application of federal and state banking laws and regulations.  Proficient in using advanced Microsoft Excel (formulas, graphing, pivot tables); Microsoft Office, and other accounting software systems.  Proficient use with Banking core processor systems: Fiserv, Prologue preferred  Experience with Interest Rate Risk and budgeting tools.  The ability to make decisions, exhibit sound, and accurate judgment, and make timely decisions.  The ability to manage and execute multiple projects simultaneously. The ability to identify and resolve problems in a timely manner by skillfully gathering and analyzing information, facts, data, etc.  Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and  regulations  The next step is yours. Email us your current resume along with the position you are considering to: resumes@symicorgroup.com

The Accounts Receivable Coordinator secures revenue by resolving discrepancies and contacting customers or physicians with outstanding billing/refund issues. Assists Supervisor with various Accounts Receivable and/or collection tasks, primarily manual billing preparation and aged receivables client outreaches. Requirements MAJOR DUTIES & RESPONSIBILITIES: Resolves collections by examining customer payments and payment history. Act as liaison for clients to collect receivables; analyze and seek resolution of discrepancies or inquiries with Operations or Account Management teams. Create manual invoices for specific clients on a monthly or weekly basis. Analyze collections detail history and client communication in order to advise management on forecasted cash collections. Identifying delinquent accounts and insufficient payments. Collects revenue by reminding delinquent accounts and notifying clients of insufficient payments. Participates within a team setting toward collective monthly collection goals. Other duties & special projects, as assigned and based on business needs. Requirements: EDUCATION/CREDENTIALS: Associate's degree in Accounting or related Finance/Business degree required. 3-5 years of experience in a professional accounting position. JOB RELEVANT EXPERIENCE: Medical peer review or healthcare industry knowledge is a plus. Business experience in a healthcare and/or insurance setting is a plus. JOB RELATED SKILLS/COMPETENCIES: Strong numerical aptitude (Business Mathematics) in conjunction with advanced knowledge of spreadsheet software is required. Attention to detail, organized, ability to apply critical thinking to identify trends. Excellent written and oral communication skills, and organization Adaptable time management skills to manage multiple simultaneous tasks in order to meet specific deadlines or goals. Computer literacy and typing skills are essential. WORK FROM HOME TECHNICAL REQUIREMENTS: Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement for work-from-home positions. WORKING CONDITIONS/PHYSICAL DEMANDS: Long periods of sitting and computer work. This job description is subject to change at any time. ABOUT DANE STREET: A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute, forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exam and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process. Benefits Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.  ABOUT DANE STREET: A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

The Accounts Receivable Coordinator secures revenue by resolving discrepancies and contacting customers or physicians with outstanding billing/refund issues. Assists Supervisor with various Accounts Receivable and/or collection tasks, primarily manual billing preparation and aged receivables client outreaches. Requirements MAJOR DUTIES & RESPONSIBILITIES: Resolves collections by examining customer payments and payment history. Act as liaison for clients to collect receivables; analyze and seek resolution of discrepancies or inquiries with Operations or Account Management teams. Create manual invoices for specific clients on a monthly or weekly basis. Analyze collections detail history and client communication in order to advise management on forecasted cash collections. Identifying delinquent accounts and insufficient payments. Collects revenue by reminding delinquent accounts and notifying clients of insufficient payments. Participates within a team setting toward collective monthly collection goals. Other duties & special projects, as assigned and based on business needs. Requirements: EDUCATION/CREDENTIALS: Associate's degree in Accounting or related Finance/Business degree required. 3-5 years of experience in a professional accounting position. JOB RELEVANT EXPERIENCE: Medical peer review or healthcare industry knowledge is a plus. Business experience in a healthcare and/or insurance setting is a plus. JOB RELATED SKILLS/COMPETENCIES: Strong numerical aptitude (Business Mathematics) in conjunction with advanced knowledge of spreadsheet software is required. Attention to detail, organized, ability to apply critical thinking to identify trends. Excellent written and oral communication skills, and organization Adaptable time management skills to manage multiple simultaneous tasks in order to meet specific deadlines or goals. Computer literacy and typing skills are essential. WORK FROM HOME TECHNICAL REQUIREMENTS: Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement for work-from-home positions. WORKING CONDITIONS/PHYSICAL DEMANDS: Long periods of sitting and computer work. This job description is subject to change at any time. ABOUT DANE STREET: A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute, forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exam and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process. Benefits Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.  ABOUT DANE STREET: A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.