Head of Product Implementation

Join Summus, where we’re not just innovating, we’re revolutionizing the health journey!  We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of RSO Account Manager within our Operations department. This is a fully remote position based on the West Coast (U.S. Pacific Time Zone). Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas of cancer, musculoskeletal, women’s health, and cardiometabolic health. We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes. Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization, especially in value-based care models. Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities. From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision. Summus supports families with medical record collection, curation, and secure storage, all within the Summus platform. Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise anytime, anywhere. Job Summary Our mission at Summus is to bring the human connection back to health care, and to accelerate speed and access to high-quality expertise to allow people to make better, more informed medical decisions. Provide summary of role. We are seeking a remote West Coast (U.S. Pacific Time Zone) based experienced individual to join our team as a RSO Account Manager. In this role you will  serve as the primary liaison between hospital system clients and internal teams, ensuring seamless communication, efficient project execution, and strong client partnerships. This role manages client implementations, ongoing support, and quarterly business reviews while driving operational excellence through documentation, reporting, and process improvement. With a focus on healthcare client success, this individual will balance strategic relationship management with hands-on project delivery. This is a West Coast based (U.S. Pacific Time Zone) fully remote position. Responsibilities Serve as the primary point of contact for hospital system clients, fostering strong relationships and clear communication between clients and internal teams Respond to client inquiries and manage escalations, driving swift resolution in partnership with cross-functional teams to maintain satisfaction Plan and facilitate client meetings, including regular check-ins, ensuring agendas are clear, discussions are focused, and outcomes are actionable Oversee client implementations, coordinating project plans, timelines, deliverables, and documentation to ensure seamless onboarding and adoption Maintain comprehensive documentation and shared resources for client activity, updates, and deliverables to ensure alignment and transparency Send, track, and manage data files with accuracy, security, and timeliness Partner with internal teams (Operations, Clinical, Product, Data, etc.) to execute on client needs and deliver successful outcomes Develop and maintain standard operating procedures (SOPs) and workflows that support scalable project management and operational excellence Prepare and deliver reporting and presentations for clients, highlighting progress, value delivered, and key initiatives Proactively identify opportunities to optimize processes, enhance client experience, and strengthen relationships Stay current on industry trends and remote healthcare advancements, applying insights to improve programs and client delivery Requirements 4 years of professional experience in a client-facing account management, project management or client success roles plus a Bachelor’s degree Experience in a health-related industry or hospital system a plus Proven ability to manage multiple stakeholders, balance competing priorities, and maintain attention to detail Experience facilitating client meetings and managing cross-functional projects Strong communication, organization, and problem-solving skills Passion for creating exceptional client experiences in healthcare Strong interest in the intersection of client service, project operations, healthcare, and technology Ability to work independently and as part of a team Comfortable working with data files, documentation, and reporting tools such as HEX, Tableau or Microsoft Data BI West Coast based location (U.S. Pacific Time Zone) required If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek to engage with smart, authentic individuals who want to make a meaningful difference in healthcare. Benefits Medical, dental, and vision insurance for you and your dependents 401(k) with company match (Traditional & Roth) Company-paid life, AD&D, and disability coverage Optional supplemental life insurance FSA and HSA options Paid parental leave for all caregivers Complimentary access to the Summus platform for you and your loved ones Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off Flexible, team-first culture with remote or hybrid work depending on role At this time, we are unable to provide sponsorship or visa assistance for candidates. Only applicants who are authorized to work in the United States without requiring sponsorship are eligible to apply. Salary range is $75,000 - $85,000 annually, plus bonus target depending on experience.

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Construction Project Engineer Office Location: 601 First Street NW, Grand Rapids, MI 49504 Position Classification: Full-Time Regular About This Opportunity Rockford is seeking a motivated Construction Project Engineer to join our team. In this role, you will support construction projects from start to finish, assisting with project planning, cost tracking, document management, and field coordination. Under the guidance of a Market Leader and Project Managers, you will play a key role in ensuring projects run smoothly, on schedule, and within budget. This position offers a mix of responsibilities: Project Engineering – Oversee project progress, manage scopes of work, and ensure quality control. Administrative Support – Maintain project documentation, track contract details, and manage communications. Field Work – Visit job sites to monitor construction activities and address challenges, conduct thorough inspections of in-place construction work to ensure compliance with contract documents, including plans, specifications, and applicable codes. If you have phenomenal communication and project management skills, apply today and become a part of our dynamic team! Key Responsibilities Foster an environment of diversity, equity, and inclusion. Monitor project budgets, schedules, and subcontractor performance, providing regular updates. Address client needs, concerns, and requests throughout the project lifecycle. Review engineering deliverables and recommend corrective actions. Maintain bid sites with plans, specifications, and addenda. Develop scopes of work and compile project manuals. Track and distribute bulletins, ensuring pricing accuracy for Project Managers. Maintain and update project information in PM software. Document OAC/CM meetings and participate in project management discussions. Provide updated unit pricing for estimating department. Perform other duties as assigned. Review and process contract material submittals Process RFI Field quality assurance and conformance Monitor construction site for safety compliance or concerns Requirements Education: Bachelor’s degree in construction management. Experience: 1-3 years in construction, or successful completion of an internship/co-op in the industry. Technical Skills: Proficiency in construction software and Microsoft Office (Excel, Word, Outlook, Access). Familiarity with scheduling software is a plus. Competencies: Strong organizational and multitasking abilities. Excellent written and verbal communication skills. Ability to read and interpret blueprints. Passion for continuous improvement and innovation. Other Requirements: A valid driver’s license and reliable transportation for job site travel. Benefits At Rockford, we believe that investing in our people is essential to our success. We offer a competitive compensation package along with a 401(k) plan featuring a company match to help you plan for the future. Our team members have access to comprehensive healthcare coverage, generous paid time off, and flexible work schedules that support work-life balance. We encourage continued growth through tuition reimbursement and professional development opportunities, and we promote well-being through on-site health and wellness programs. Rockford also provides industry-leading technology to empower our teams and offers meaningful ways to give back through volunteer time off and partnerships with local organizations. Joining Rockford means more than just a job. It’s an opportunity to shape your career while helping to build stronger communities. Who We Are For nearly 40 years, Rockford has been a trusted partner to thousands of clients across the U.S. With construction management, real estate development and property management services all under one roof, we view space from every angle. We think like owners, build with precision and operate to achieve long-term value—always committed to craftsmanship, quality and service.  Our talented team brings expertise and innovation to commercial, educational, industrial, health + well-being, hospitality, multi-unit and retail markets. From complex, large-scale construction, to smaller renovations, we tailor our services and approach to meet the unique needs of our clients and the communities they serve.  Recognized by Engineering News-Record as one of the Top 200 Contractors in the nation and consistently honored as one of the 101 Best and Brightest Companies to Work For, Rockford delivers more than buildings. We deliver results that last. We’re deeply invested in our people, our communities and the continued success of every project we touch—driven by a clear purpose: to Build a Better World. Environmental Factors The work environment for this position may subject the individual to hazards commonly associated with construction sites. Examples of physical hazards include noise, proximity to moving vehicles, atmospheric conditions, close quarters, uneven surfaces, and elevated surfaces. The individual may also be subjected to outside environmental conditions (weather) where protection may not be available. Personal Protective Equipment (PPE) is required at all times outside the job trailer. The work environment for this position may also include occasional visits to the corporate office and job site trailer, the physical demands require the ability to sit for long periods of time. Rockford is an equal opportunity employer that supports and subscribes to a policy of nondiscrimination in all aspects of employment. Rockford will not discriminate based on religion, race, color, national origin, age, sex (including pregnancy and related conditions, gender identity, and sexual orientation), height, weight, marital status, military service, partisan consideration, disability, genetic information, or any other reason prohibited by applicable federal and state laws.

We are seeking an experienced, energetic, and results-driven Call Center Manager to lead our dynamic team of 5–10 call center representatives at our Dental Practice. The ideal candidate will be responsible for driving performance and productivity while maintaining a positive and motivating team culture. This is not a cold-calling position—our team exclusively contacts individuals who have reached out previously or have been seen in our office. Must have experience in call center work, sales and management. Must also be fully fluent in both Spanish and English. Key Responsibilities: Team Leadership & Supervision: Oversee daily operations of the call center team focused on scheduling new and returning patients and encouraging case acceptance.Monitor and manage individual performance, ensuring each team member completes ~150 daily contacts (calls/texts/emails).Provide ongoing coaching, training, and feedback to team members.Promote a balance of accountability and motivation, addressing performance issues with professionalism and clarity. Performance & Goal Setting: Set clear KPIs and productivity benchmarks for the team.Track and report team performance metrics; implement strategies to consistently hit targets.Use data to optimize call efficiency and conversion rates. Motivation & Culture: Foster an upbeat, fun, and engaging work environment while minimizing distractions.Develop and implement incentive programs, contests, and recognition initiatives.Celebrate wins while constructively addressing areas for improvement. Process Management: Ensure all calls are patient-focused, compliant with office protocols, and align with the practice’s standards of care.Coordinate with front desk, treatment coordinators, and clinical staff to streamline scheduling and follow-ups.Help optimize scripts, workflows, and call strategies to improve outcomes. Our hours are: Tuesday - Saturday Tues, Weds, Friday:  8:00 - 5:00 Thursday 12:00 - 10:00 Saturday 8:00 - 5:00

Construction Senior Project Manager Office Location: 601 First Street NW, Grand Rapids, MI 49504 Position Classification: Full-Time Regular Rockford is hiring a Construction Senior Project Manager to plan and supervise a wide range of construction projects from start to finish. In this role you will organize and oversee the construction process and ensure projects are completed in a timely and efficient manner. The ideal candidate will be well-versed in all construction methodologies and procedures and able to coordinate a team of professionals of different disciplines to achieve the best results. Additionally, we are seeking an individual with an analytical mind, some construction estimating experience, and strong organizational skills. The goal will be to ensure all projects are delivered on time according to requirements and without exceeding budget. This position reports directly to the Project Executive. If you have phenomenal communication and project management skills, apply today and become a part of our dynamic team! Key Responsibilities: Foster an environment of diversity, equity, and inclusion. Work with firms to establish plans and specifications. Assist project team to establish project budget. Establish approved list of qualified bidders. Establish project contract with Owner. Create Project Manual and scopes of work. Approve distribution of plans to all trade contractors. Verify updated plans and specifications are issued to appropriate team members. Accumulate bids and establish bid tabulation for presentation. Perform post-bid interviews and work with trade contractors to meet project scope and budget. Value Engineer project, as required. Establish preliminary Project Schedule. Evaluate Project Superintendent to meet daily project needs for quality control, safety and schedule. Verify weekly that all required reports and uploads are on-time, accurate, complete, and up-to-date in project management software. Manage/Upload all preconstruction documentation. Ensure Hand-off Meeting is scheduled prior to project start and complete provided agenda prior to meeting. Review project buyout, scopes of work, and trade contractor list with Superintendent prior to start of project. Host pre-construction meeting. Create agenda and host on-site Owner meetings.  Review all project invoices with Superintendent, prior to approval. Communicate financial information with Owner, as required. Acquire all necessary trade contractor pricing and back-up for any additional project costs. Maintain Cost Control Log with accurate and up-to-date information.  Present to Owner for approval. Create project change orders (Owner and trade contractor), as required. Oversee and execute project close-out process. Authenticate complete and signed-off punch list. Process final invoicing requirements. Perform other duties as assigned. Requirements A Bachelor’s Degree in Construction Management or related field 10 years or more commercial construction experience preferred Knowledge of the operating practices of construction, architectural, and building firms Ability to read blueprints Ability to negotiate and manage contractual arrangements Must possess skills in workflow analysis and management Ability to handle multiple demands while keeping a positive, results-focused attitude toward clients, subcontractors, and co-workers. Must possess the ability to organize, prioritize, and manage multiple tasks Must possess superior oral and written communication and interpersonal skills Must have a working knowledge of MS Office, including strong skills in Excel, Word, and Outlook Benefits At Rockford, we believe that investing in our people is essential to our success. We offer a competitive compensation package along with a 401(k) plan featuring a company match to help you plan for the future. Our team members have access to comprehensive healthcare coverage, generous paid time off, and flexible work schedules that support work-life balance. We encourage continued growth through tuition reimbursement and professional development opportunities, and we promote well-being through on-site health and wellness programs. Rockford also provides industry-leading technology to empower our teams and offers meaningful ways to give back through volunteer time off and partnerships with local organizations. Joining Rockford means more than just a job. It’s an opportunity to shape your career while helping to build stronger communities. Who We Are For nearly 40 years, Rockford has been a trusted partner to thousands of clients across the U.S. With construction management, real estate development and property management services all under one roof, we view space from every angle. We think like owners, build with precision and operate to achieve long-term value—always committed to craftsmanship, quality and service.  Our talented team brings expertise and innovation to commercial, educational, industrial, health + well-being, hospitality, multi-unit and retail markets. From complex, large-scale construction, to smaller renovations, we tailor our services and approach to meet the unique needs of our clients and the communities they serve.  Recognized by Engineering News-Record as one of the Top 200 Contractors in the nation and consistently honored as one of the 101 Best and Brightest Companies to Work For, Rockford delivers more than buildings. We deliver results that last. We’re deeply invested in our people, our communities and the continued success of every project we touch—driven by a clear purpose: to Build a Better World. Environmental Factors and Working Conditions The work environment for this position is a typical office environment with occasional construction site visits. When in the office, the physical demands require the ability to sit for long periods of time. Intermittent movement, such as accessing centrally located office equipment, lifting of 35 lbs, bending, stooping, kneeling, and climbing, may be necessary to perform the requirements of this position. Site visits may subject the individual to hazards commonly associated with construction. Personal Protective Equipment (PPE) to be worn as required on project sites and in the warehouse. Rockford is an equal opportunity employer that supports and subscribes to a policy of nondiscrimination in all aspects of employment. Rockford will not discriminate based on religion, race, color, national origin, age, sex (including pregnancy and related conditions, gender identity, and sexual orientation), height, weight, marital status, military service, partisan consideration, disability, genetic information, or any other reason prohibited by applicable federal and state laws.

(Unfortunately there are things on Craigslist that are not legit or in your best interest, do the homework to know the difference. We have a 2 step process to validate the integrity of what is presented to you regarding this opportunity) Tired of searching through Craigslist wondering who's legit and what's legit? Tired of being on a capped income limiting the extra's in life? Have the skills and work ethic to generate substantially more money, but you're not? Want to retire, make a change, but you just can't pull the trigger? Things slowing down, need a back up plan, something SIMPLE NOT COMPLICATED? Create something for yourself where YOU'RE IN CONTROL, not someone controlling you! THIS IS NOT A JOB... THIS IS AN OPPORTUNITY TO GROW YOUR FINANCIAL FUTURE! We actually have fun at what we do. Work at your speed and your hours. Whatever the reason you're on craigslist, if it's wanting MORE MONEY you stumbled on a way. Believe in fate? We provide a method showing you a system that allows you to generate on averge $7000 monthly ($84K a yr) working from home 15 to 20+ hours a week, on your schedule. Weekends and evenings optional, whatever works for you. Are you willing to invest 30 TO 40 minutes of your time to learn how to achieve this? I can assure you this is not a 10 minute phone conversation. If we introduce you to others who are generating this type of money at a minimum, would you listen to what they have to say and follow their lead? This is an opportunity that is LEGAL, HONEST, and PROVEN with a 24 yr success story. (LONGEVITY IS PARAMOUNT). There are people who choose not to believe in what we do for whatever reason, (usually uninformed or misinformed.) Maybe they haven't found a system and someone they trust. Chances are you have seen this opportunity before, but passed it up. Maybe the timing wasn't right. Closed minded people stay stuck, while open minded people move forward and achieve more. Regardless, FACTS ARE FACTS, BLACK AND WHITE, A GIVEN KNOWN. We will give you facts, not someone's opinion. There is NO BOSS or MIDDLEMAN, NO SELLING OR PRODUCTS TO BUY. WE ARE NOT MULTI-LEVEL, NETWORK MKTG, or some type of GET RICH QUICK PYRAMID SCHEME, so please do not ask us those questions. This is a UNIQUE CONCEPT, THAT WORKS IF YOU WORK IT! If this wasn't true I would not be promoting this opportunitity online for over 5 years now. If you're a self starter, coachable, and self disciplined, you will excel at this opportunity. We don't know any debt free, financially successful people who do not have these qualities. This is an opportunity to engage and learn from others who receive well over $84K a year consistently. You might be looking for an extra $30k or $40K a year, but you will be trained by those who have already done that and more. Ever generated 10k+ in a day? If this sounds like something you're interested in hearing more about, then give us a call. You must be able to make a phone call and engage in a conversation. We want to hear your voice, this opportunity requires talking to people. We do not respond to text's or email's on initial contact. Seeking individuals or couples who have an open mind and a desire for more regardless of age or background. People who believe that it's never too late to learn something new and engage in something different. People who know that achievement is one step at a time towards an attainable goal. DUPLICATE OUR PROCESS and IT'S JUST A MATTER OF TIME BEFORE YOUR SUCCESS SHOWS UP! 850-755-7311 SUCCESS IS A CHOICE STARTING WITH A SERIES OF STEPS, ONE STEP AT A TIME. THE FIRST STEP IS MAKING A DECISION. THE SECOND STEP IS ACTION! If we don't answer your call immediately please leave a message. (we will not respond to a text or email). Please tell us your first name, the city and state you are calling from, and the city and state where you saw this ad. We will not return calls without this info. Calls returned within 24 hours. Looking at other options on Craigslist, let's talk before you make a decision. I have been posting and watching craigslist ad's for 5+ years. I have a pretty good idea what's legit or not, what's new and what isn't. Longevity is paramount. It is recommended that you save or print a copy of this ad. It will be posted for a limited time.