QA Analyst (Release Management) - Washington, DC - Rate Open

Tek Spikes is looking for a highly skilled UAT Manager / UAT Test Lead to join our team on a contract basis. In this pivotal role, you will be responsible for overseeing the user acceptance testing (UAT) process, ensuring that our software solutions meet the business requirements and quality expectations. You will work closely with stakeholders, business users, and development teams to define testing strategies, create test plans, and lead UAT efforts throughout the product lifecycle. Key Responsibilities: Lead the UAT process, coordinating the efforts of business users and testing teams to ensure comprehensive testing of applications. Define UAT strategies, develop test plans, and establish testing criteria based on business requirements. Collaborate with stakeholders to identify key areas for testing, manage expectations, and communicate the testing status. Facilitate UAT sessions, guiding users through the testing process and collecting feedback on the user experience. Ensure that defects are logged, tracked, and resolved in a timely manner, coordinating with development teams as necessary. Provide training and support to end-users to enhance their understanding of the system and its functionalities. Document UAT results, prepare reports, and present findings to stakeholders, ensuring alignment on product quality. Continuously evaluate and improve UAT processes to enhance testing efficiency and effectiveness. Requirements Qualifications: - Bachelor’s degree in Information Technology, Computer Science, or a related field. - 10+ years of experience in software testing, with a strong focus on user acceptance testing (UAT). - Proven experience in leading UAT efforts and managing user involvement in testing processes. - Strong knowledge of testing methodologies and tools, with an emphasis on UAT best practices. - Excellent analytical and problem-solving skills to identify issues and propose solutions. - Strong communication skills to effectively engage with business users, stakeholders, and team members. - Familiarity with test management tools (e.g., HP ALM, JIRA) and defect tracking systems. - Ability to work collaboratively in a fast-paced, dynamic environment and manage multiple priorities. Preferred Skills: - Experience in Agile/Scrum environments is a plus. - Prior experience in a managerial or leadership role is advantageous. - Knowledge of business analysis principles and practices is beneficial.

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12+ years of exp. Mandatory skills: Mandatory skills: 12+ years’ experience in API & UI automation – Selenium, Java, Rest assure, JMeter 5+ years’ experience in TestNG framework or Playwright • 3 + cross platform mobile app development using Appium framework • 5+ years of Architect experience, good problem-solving skills • Should have strong experience with device integration and preferably few of embedded system testing background • Hands-on programming experience • Atleast 1+ years of experience in testing BLE technology • Should experience in leading offshore and onsite team for both Manual and automation programs • 3+ years of experience in functional testing, SIT and formal verification (preferably SaMD products) • Familiar in creation, maintenance of Test agents, pipeline and troubleshooting build failures is a plus • 10+ years experience with Java • 3+ years of experience with iOS and VS • Good understanding of Git(sub modules) • Must have Cloud experience like Azure or AWS • JIRA exposure is a must • Bachelor’s degree, or advance degree in Computer Science, or MS • Ability to work within a team and as an individual contributor in a fast-paced, changing Environment • Ability to work in a highly matrixed and geographically diverse business environment • Meticulous and methodical with high attention to detail • Out of box thinker and go getter attitude to solve problems and innovate rapidly • Solid communication and interpersonal skills • Ability to maintain regular and predictable attendance • Experience in CI/CD tools, frame works • Experience in Health Care industry and medical domain experience is a plus

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We’re a fast-growing company in the cosmetics and nutrition industry, expanding our portfolio with innovative products for the Amazon marketplace. We’re seeking a Test Lead to build and lead our product testing framework, ensuring every item meets the highest quality standards before launch. Role Overview As Test Lead, you’ll be responsible for designing and executing a comprehensive testing system from scratch. You will collaborate with R&D, product management, logistics, and formulation teams to validate every product through structured manual testing, sensory panels, and consumer research. This is a critical role ensuring product quality, safety, and customer satisfaction. Key Responsibilities: Build the testing system from scratch: design protocols, processes, and infrastructure for consumer and sensory testing Develop research methodology: create questionnaires, interview guides, and apply quantitative/qualitative testing methods Manage target audience segmentation: build and maintain respondent databases, recruit test participants, and ensure valid testing panels Oversee sample management: track, label, and store 150–200+ samples, ensuring proper conditions and timing Conduct and coordinate interviews: ensure unbiased feedback collection, accurate recording, and insight generation Analyze and report data: identify patterns and provide actionable recommendations for formula, scent, and packaging improvements Ensure digital workflow discipline: maintain structured archives of all test data, templates, and reports Collaborate with R&D Director: align on test plans, report findings, and support decision-making on product development What We’re Looking For: Proven experience in product testing, sensory evaluation, or QA in the cosmetics, nutrition, or FMCG sectors Strong understanding of quantitative and qualitative research methodologies Hands-on experience with test panel organization, respondent management, and sample logistics Exceptional attention to detail, organizational skills, and ability to build systems from the ground up Excellent communication and reporting skills, comfortable working in a fast-paced environment Passion for ensuring top-quality products reach the market Why Join Us? Play a key role in shaping our testing and quality assurance systems Be part of a fast-growing company bringing innovative products to a competitive market Collaborate with an energetic, mission-driven R&D and product team Opportunity to build a process that directly influences customer satisfaction and brand reputation How to Apply If you’re ready to take ownership of product testing and quality for a dynamic brand, please submit your resume and a brief note on your relevant experience.

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)