Customer Service Representative Wanted! (Columbus)

ABOUT US Warehouse Rack is a leading provider of warehouse storage systems, including pallet racks, shelving, cantilever racks, and related equipment. We opened an office in Columbus in 2020 and have expanded our operations here over the past five years. We are committed to delivering high-quality products and outstanding customer service to help businesses optimize their operations. POSITION OVERVIEW We are seeking a reliable and customer-focused Customer Service Representative to join our Columbus, OH team. This role is ideal for someone who thrives in a fast-paced environment, values teamwork, and takes pride in providing exceptional service to customers and internal staff alike. Responsibilities: CUSTOMER SUPPORT - Greet and assist customers in person, by phone, and via email - Respond promptly and professionally to customer inquiries and concerns - Update customer orders when changes occur - Process payments accurately and efficiently ADMINISTRATIVE ASSISTANCE - Assist office and operational staff with administrative duties, including filing, preparing reports, and calling customers - Communicate with warehouse and yard personnel regarding order pickups - Support coordination between departments to ensure smooth day-to-day operations QUALIFICATIONS - Prior experience in customer service or administrative support preferred - Excellent written and verbal communication skills - Ability to multitask, prioritize, and work independently - Proficiency with Microsoft Office and general computer skills - Positive, team-oriented attitude with strong attention to detail - No prior product knowledge required — training will be provided WHY JOIN US? - Competitive Pay - Supportive Team Environment - Full Benefits: Health, dental, vision, 401(k) with match, and paid vacation TO APPLY: Please respond directly to this ad with your resume.