Cloud Software Engineer, FinOps

Inspiroz is seeking a driven, detail-oriented Junior School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following:  Technical support and problem resolution  Take the lead in resolving technical issues that require on-site support.  Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.  Conduct thorough troubleshooting to identify the root cause of problems.  Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.  Act as the liaison between on-site operations and the remote IT support team in India.  Communicate technical issues and requirements to the remote team accurately and clearly.  Provide detailed information and documentation to facilitate remote troubleshooting and support.  Works closely with the remote service desk team to resolve technical issues.  Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.   Customer support and service  Communicates updates, challenges, and tasks to the client in a clear and timely manner.  Listens actively to client concerns and addresses them appropriately.  Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.  Assists clients in aligning technology solutions with their specific goals and requirements.  Ensures client satisfaction by following up on issue resolution and providing necessary support.  Takes personal interest in the quality of work and meeting customer needs.  Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.  Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’  Time Entry and Ticket Management  Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.  Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.  Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.  Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.  Requirements Knowledge of:  Windows Systems  Mac Systems  Active Directory  Networking equipment and concepts  Hardware repairs and installations  Skills  Excellent customer service skills  Excellent hands-on technical support skills  Excellent verbal and written communication skills  Abilities  Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.  Ability to adapt to changing situations, be flexible in approach, and effectively multitask.  Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.  Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.  Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.  Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.  Benefits What Our Ideal Candidate Will Receive:  A company focused on maintaining a great company culture  An opportunity to make a difference in the company and to be rewarded for doing so  A company that is always looking to improve while adhering to our core principles.  An opportunity for career growth within the organization  Competitive compensation package with variable pay potential and benefits  We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”

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Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture. The Security Engineering Manager will lead the evolution of our cybersecurity engineering, architecture, and operations. This role bridges strategic and tactical domains – collaborate cross-functionally with IT and business stakeholders, oversee enterprise security architecture (both Cloud and on-prem), manage security engineering team, and optimize security operations (including an outsourced SOC). This is a strategic role designed for a seasoned security expert with a proven ability to manage teams, architect complex solutions, and influence across departments. The successful candidate must be strategic while also comfortable at tactical level, with both leadership and hands-on responsibilities. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job Functions include the following, but are not limited to: Leadership & Strategy Serve as a strategic advisor to the IT leadership team on emerging threats, investment priorities, and security posture. Set and track KPIs, KRIs, OKRs, and metrics to ensure effectiveness and continuous improvement. Collaborate closely with Infrastructure and Operations, Enterprise Applications, Application Development, and Enterprise Data teams to embed security into their processes. Present to executive stakeholders and help translate technical risk into business impact. Serve as the security SME in enterprise projects and technology investments, including tool evaluations, acquisitions, and divestitures, including strategic planning, budgeting, and cross-functional alignment. Security Architecture & Engineering Define and drive the enterprise security architecture roadmap across infrastructure, cloud, applications, and Operational Technology (OT). Lead the design and implementation of security controls, frameworks, and reference architectures. Oversee architecture reviews, and secure-by-design practices across the organization. Ensure baseline security measures are implemented and monitored (e.g., hardening, patching, zero trust, segmentation). Manage integration and ongoing optimization of security tools (e.g., CSPM, CNAPP, IAM, PKI, DLP). Identity & Access Management (IAM) Lead the Security Engineering function responsible for Identity and Access Management Architect and enhance enterprise IAM strategy including RBAC, PAM, MFA, SoD, and JML lifecycle. Drive IAM policy creation and enforcement across service, privileged, and user accounts. Guide the definition of IAM operating models, access certification processes, and automation of identity governance. Security Operations & Incident Response Oversee day-to-day security operations including SOC management (outsourced), SIEM/SOAR (Microsoft Sentinel), EDR/XDR, and threat detection and response. Collaborate with the SOC to improve detection rules, reduce false positives, and ensure robust incident detection and response capabilities. Plan and oversee penetration testing, forensic analysis, and incident investigations. Governance, Risk, & Compliance Align security architecture and operations with regulatory frameworks such as NIST, ISO 27001, CMMC, PCI-DSS, and GDPR. Partner with the GRC and Audit teams to ensure technical controls support broader compliance and risk. Coordinate with the GRC team to support policy development, risk assessments, and business continuity/disaster recovery planning. Requirements Physical Activities: The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Qualifications Experience: 10+ years of experience in cybersecurity with increasing leadership responsibility, with at least 4+ years direct people management in technical security teams. Extensive experience in security architecture, cloud platforms (Microsoft Azure, M365), and enterprise security tools. Strong command of at least 3 of the following core security domains: IAM, SIEM, vulnerability management, network security, DevSecOps, and incident response. Experience leading or managing an outsourced SOC or MDR provider. Proven leadership in security engineering and operations in a hybrid (cloud/on-prem) environment. Education: Bachelor’s degree in computer science, Engineering, related field, or equivalent work experience. Specialized Knowledge and Skills: Advanced degree (e.g., MS in Cybersecurity) is a plus. Certifications such as CISSP, CISM, Microsoft Certified: Cybersecurity Architect Expert, Azure Solutions Architect, or CEH. Experience with Microsoft Defender suite, Intune, Microsoft Sentinel, various IAM and Vulnerability Management Tools. Familiarity with security control frameworks (e.g., NIST CSF, MITRE ATT&CK, CIS). Excellent communication and interpersonal skills, with proven ability to lead across functions and influence executive stakeholders. Experience in Zero Trust architecture and OT security a big plus. Salary range for this position is $111,000 - $165,000 depending on experience Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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Location: North Chicago, IL **This position requires full-time on-site presence at our client site in North Chicago, IL **This position is not eligible for relocation assistance** The Zifo Lab Computing Analyst provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code Responsibilities: As a Lab Computing Analyst, beneficiary would perform following key responsibilities: Requirements Management and onsite Validation/Compliance support IT Consulting Customer Liaison Onsite Lab IT Support Requirements Management Understand problem statement/challenges Define scope Gather requirements. Assist with Validation/Compliance activities (IOPQ) as required. Analyze current state business processes and requirements. Assist in building plans for process improvement IT Consulting Analyze gaps/opportunities for improvement based on industry Best Practice Evaluate Industry trends to identify areas for optimization Evaluate vendor solutions and facilitate demos of prototypes as Proofs of Concept Recommend process improvements that fit business needs Customer Liaison: Meeting with internal/external service groups/leads Liaise between System/Lab owners and third parties to coordinate best times for services Provide weekly planning schedules for review at status meeting with customer leads Monthly Operational review meetings/ Quarterly metrics reporting with department heads On Site Lab IT Support: Perform break/fix support for all Instrument connected systems Implement Windows based security policies as required Ensure adherence to client’s corporate policies through periodic reporting & compliance programs Acts as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client’s schedule, if applicable Requirements Bachelor’s/Master’s degree or equivalent in Pharmaceutical, Bio-technology, Bio-medical engineering, Chemical engineering At least 3 years of directly relevant Information Technology experience, including: At least 1 year in software development and testing. At least 1 year of experience in business requirement analysis and gathering. Demonstrated domain area knowledge. Candidate must possess excellent analytical and interpersonal skills along with a proven track record in system design, implementation, have demonstrated ability to guide the activities of colleagues, and have demonstrated ability to gain client’s confidence and trust. Candidate must demonstrate in-depth understanding in one or more of the following areas of Bio/Pharma industry: Drug Discovery & Development Processes Clinical study planning & Data management Lab Workflows Chemical & Biologics material Management Sample Management Robotic Systems Integration & Qualification Operations KPI and Metrics tracking Optional requirement: Candidate needs to be familiar with the US and International Regulations and Standards governing the development of technical solutions such as GLP, GMP, 21 CFR Part 11, Part 210, Part 211, Part 820 Technical Skills: Operating System familiarity with at least 1 of the following: Unix, Windows, MVS Software Methodology familiarity with: Object Oriented Programming, Structured Programming Software Development Process familiarity with: Waterfall, Agile Change Control Management and Risk Management Office Tools proficiency required in : MS Word, Excel, PowerPoint Office productivity tool proficiency in at least 1 of the following: Visio, MS Project, SharePoint Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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