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$17/hour
589 NJ-23, Cedar Grove, NJ 07009, USA
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ShareWe are looking for a highly motivated and customer-focused Customer Service Representative to join our team. This role involves managing communications via phone, email, live chat, or in-person, depending on the organization. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner Resolve product or service issues by clarifying customer complaints and determining the best solutions Maintain accurate records of customer interactions, transactions, and feedback Follow up on customer interactions to ensure satisfaction Escalate unresolved issues to the appropriate departments or supervisors Stay updated on product knowledge, company policies, and procedures Process orders, forms, applications, and requests Handle returns or complaints in a courteous and empathetic way Identify opportunities to upsell or cross-sell products and services when appropriate Qualifications: At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
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1700 Monument Ave, Richmond, VA 23220, USA