Customer Service Coordinator (Bellingham, WA)

Are you passionate about helping people and creating exceptional customer experiences? We’re looking for a dedicated Customer Service Representative to join our team in Bellingham. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork. Key Responsibilities: -Answer incoming calls and direct them appropriately or assist customers directly. -Respond promptly to inquiries via online chat and email. -Guide customers through our online store and assist with over-the-counter part sales. -Support the Service Coordinator with booking appointments and outbound calls to schedule maintenance. -Follow up with customers and assist during ridealong opportunities. -Locate parts using vendor resources and assist with general office organization. -Help walk-in clients with questions and product needs. -Refer customers to external companies using our referral list. -Assist the Accounts Coordinator with warranty applications and overflow tasks. -Manage follow-up communications with service and installation customers, ensuring feedback is collected and shared. -Support the Installation Coordinator with scheduling estimates and organizing paperwork. -Contribute to documenting the ideal customer experience and help gamify online reviews with a weekly budget. -Prepare personalized gift baskets for installation customers, including filter information and a link to our online store. -Use ServiceTitan for call tracking and booking efficiency. -Participate in EGIA customer service training and phone script development. -Collaborate with the General Manager to develop procedures for handling dissatisfied customers. What We’re Looking For: -Strong communication and interpersonal skills -Ability to multitask and stay organized -Comfortable with technology and online platforms -A proactive, team-oriented mindset -Customer-first attitude with a desire to go above and beyond -This is a great opportunity to be part of a supportive team that values innovation, customer satisfaction, and continuous improvement. If you’re ready to make a difference and grow with us, we’d love to hear from you! This position comes with competitive pay and benefits! Pay range is $20-25 DOE and Benefits include: Medical, Dental, Vision, Sick Pay, Holiday Pay and more!