Front Desk Agent / Front Desk Associate / Receptionist (Coral Gables)

Hoover Southtown Motors is a family-owned and community-driven automotive dealership focused on providing exceptional service and transparent business practices in Alabama, Texas, Florida, New Jersey, New York, Georgia, Illinois, California and Pennsylvania. For over two decades, we’ve built our reputation on honesty, professionalism, and exceptional customer service. We take pride in helping our customers find quality vehicles while creating a friendly, stress-free buying experience. We’re currently seeking a dedicated and personable remote Customer Support Representative to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and are passionate about delivering excellent service, we want to hear from you. Responsibilities: - Serve as the first point of contact for customers via phone, email, and in-person. - Respond promptly to inquiries about vehicles, financing options, and service appointments. - Provide accurate information and direct customers to the appropriate department. - Maintain customer records and follow up to ensure satisfaction. - Assist with scheduling service appointments and coordinating with internal departments. - Handle and resolve customer concerns professionally and efficiently. - Support sales and service staff with administrative and customer-related tasks. Qualifications - High school diploma or GED required; additional coursework in business or communication preferred. - Previous experience in customer service, preferably in an automotive or retail setting. - Strong communication and interpersonal skills. - Ability to multitask and remain calm under pressure. - Proficiency with Microsoft Office and basic computer applications. - Professional, friendly, and dependable demeanor. Compensation & Benefits - Pay: $28 per hour, based on experience. - Full-time/Part-time schedule (Monday through Friday; some Saturdays may be required). - Paid training and opportunities for career advancement. - Supportive, family-oriented work environment. - Paid time off and other employee benefits available.

Hoover Southtown Motors is a family-owned and community-driven automotive dealership focused on providing exceptional service and transparent business practices in Alabama, Texas, Florida, New Jersey, New York, Georgia, Illinois, California and Pennsylvania. For over two decades, we’ve built our reputation on honesty, professionalism, and exceptional customer service. We take pride in helping our customers find quality vehicles while creating a friendly, stress-free buying experience. We are seeking a Remote Data Entry Specialist to support our administrative and accounting departments. This is a great opportunity for an organized, detail-oriented individual seeking a stable remote position in a fast-paced yet supportive environment. Key Responsibilities * Accurately enter, verify, and update customer and vehicle information into company databases. * Process digital files, invoices, and title paperwork with high attention to detail. * Maintain records of sales transactions, vendor accounts, and inventory. * Ensure data integrity by reviewing and cross-checking information for accuracy. * Support administrative and accounting teams with reporting and documentation tasks. * Handle confidential information responsibly and in compliance with company policies. * Perform other clerical or administrative duties as assigned. Qualifications * High school diploma or GED required; additional coursework in business or computer applications preferred. * Strong typing and data entry accuracy (45+ WPM recommended). * Excellent attention to detail and organizational skills. * Ability to work independently with minimal supervision. * Proficiency in Microsoft Excel, Word, and Google Workspace. * Prior experience in data entry, administration, or accounting support preferred. * Reliable internet connection and quiet workspace for remote work. Compensation & Benefits * Pay: $27 – $30 per hour, depending on experience. * Full-time, remote position (Monday–Friday schedule). * Paid training and opportunities for career growth. * Supportive, family-oriented work culture. * Paid time off and performance-based incentives. Interested candidates should submit their resume.

Job Opportunity: Remote Collections Agent – Nationwide Join our growing collection agency based in Charlotte, NC! We are hiring remote employees from across the country. Position Details: - Pay: $14 - $20 per hour + Commission - Commission: Earn 25% of collections gathered from Monday to Thursday, paid Friday for the 1st 30 day Evaluation Period - Requirements: PC with Windows 10 or better, reliable internet connection. - Training: No prior experience necessary; we provide comprehensive training. In-Office Positions: Limited seating available. (NC only) If you’re motivated and ready to start a rewarding career, apply now! Please submit your resume and contact information through our job listing on Craigslist, Job Finder, or Career Builder. Or call (833) 389-0750 M-F 9a-5p

Laundry Day is looking to hire a Laundromat attendant. We are a family owned company recently opened in Seattle Washington. Our business is growing and we are searching for the right person to supplement our team. As a Laundromat Attendant, you must have a passion for customer service and love helping people. You will greet customers coming in, answer their questions, and help troubleshoot any problems that may arise with our machines. You will also learn the ins-and-outs of our Wash, Dry, Fold laundry process. Job Responsibilities: - Greet our customers and guests - Sell laundry supplies and cover the front desk to keep our laundromat clean and welcoming - Wash, dry, and fold laundry according to our process - Care for our customer’s items as if they were your own - Cleaning as needed - Check in and organize laundry bags - Sort and prepare laundry for the wash, dry, fold process - Spot treat items that need special attention - Transport laundry from washers to dryers - Fold, pack, and package orders - Maintain accurate records of customer specifications & items laundered throughout the cleaning process - Properly use laundry equipment and laundry/cleaning chemicals - Maintain equipment as trained - Other duties as assigned Qualifications: - Bilingual in English & Spanish preferred, but not required - Prior experience working in a laundromat is a plus - Positive attitude and ability to problem solve - Capable of learning and operating basic laundry software - Ability to work independently/without immediate supervision - Ability to stand for 8 hours - Ability to lift and/or move items up to 30 pounds - Ability to occasionally push/pull up to 30 pounds - Ability to bend and position self to access low areas - Reliably commute to our location in Seattle (98144) Job Type: - Full-time/Part-time - 8 hour shifts - Morning/Evening shifts - Weekday/Weekend shifts - Holidays - Minimum 20 hours per week for part-time Benefits: - $20.76 per hour - On-the-job paid training provided - Sick Pay

IN PERSON - OPEN CALL - FRONT OFFICE AGENT - BRING RESUME 🌟 The Standard, High Line is hiring: Customer Service Superstars Wanted! 🌟 Are you the kind of person who lights up a room with your energy? Do you thrive on helping others and making someone's day just a little brighter? If you've got customer service experience and a personality that shines, we want YOU! ✨ What We're Looking For: No schedule restrictions A friendly, upbeat attitude that makes people feel welcome Strong communication skills and a knack for solving problems Previous experience in customer service required (hotel, retail, hospitality—you name it!) A team player who brings positivity to every shift DATE: Thursday, Oct. 9, 2025 TIME: 10am- 12pm PLACE: The Standard Biergarten LOCATION: Corner of Little West 12th Street & Washington Street, New York, NY 10014 *Please bring a resume to be considered* Position: Full time Front Office Agent Pay Rate $25.13 per hour Excellent and Affordable Health care coverage Life Insurance, Disability Insurance, Pet Insurance 401k 160 hours of PTO / year and Company recognized holidays Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace Employee Meals, Employee Referral Program, Commuter Discounts Regular fun staff events and celebrations!!! Company Background The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling. The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. Mission Statement To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home. Our Purpose The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways. Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it. We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE! #StandardFamily Job Title Front Desk Agent Department: Front Office Location: The Standard, High Line Reporting to: Director of Front Office Operations/MOD Job Purpose: To warmly welcome and assist guests with exceptional service, ensuring seamless check-ins and check-outs, and providing valuable local insights to enhance their overall experience at The Standard. Main Duties & Responsibilities • Welcome guests in a friendly, prompt and professional manner. • Perform check-in and check-out procedures using Opera. Obtains guest information and ensures that the assigned room type and rate are correct. Review bills with guest upon check-out and obtains guest signature. • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. • Up-Sell rooms where possible to maximize hotel revenue. • Accurately process all cash and credit card transactions in accordance with established procedures including, but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank. • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Communicates room statuses with housekeeping to coordinate timely check-ins and check-outs. Informs housekeeping of early arrivals and “rush” rooms. • Communicates with bellmen to deliver luggage or other items to guest rooms. Informs bellmen of guest requests. • Coordinates transportation to and from the airport. • Reviews logbook and comments/complaints book at beginning of shift. Adds any important information to books throughout shift. • Reviews all planned arrivals and departures in Opera and notes estimated times. • Coordinates any room changes or moves. • Informs guests of any visitors. • Possibly provide guests with recommendations for dining, shopping, and for any other requests. Has a thorough and extensive knowledge of the area. Provides guests with directions. • Possibly, confirms lunch or dinner reservations with any of the internal and external restaurants for guests. • Ensures that supplies in amenity drawer are stocked and organized. • Ensures that lighting in lobby is appropriate. • Takes reservations when reservations department is not available or reservation requested in person. • Maintains a cashier bank. Prints ledger and closes cashier at end of shift. • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes. • Communicates important information with the previous and next shift. • Promote team work and quality service through daily communications and coordination with other departments. • Maintains a courteous and professional manner at all times. • Has thorough knowledge of hotel property and services. • Ensures privacy and confidentiality for all hotel guests. Specific Requirements: Essential: • Ability to read, comprehend, and carry out instructions, preferably bilingually. • Have at least 1 to 3 months prior experience in similar position. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions • Ability to add and subtract two-digit numbers and multiply and divide by 10s and 100s; To perform these operations using units of American money and weight measurement and distance • Ability to deal with problems involving a few concrete variables in standardized situations • Have organizational skills. • Have sanitation skills. • Open availability must be considered. • The proper means of transportation must be considered. • Level of experience in a high volume, high-end hotel is recommended but not required. Physical: • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. • Stand, sit, or walk for an extended period of time or for an entire work shift. • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. • Remain in a stationary position for extended periods of time. • Work with sharp objects in a safe manner. • Will be exposed to hot and cold temperature extremes.

Receptionist/Biller (Mental Health) — Duties and Responsibilities Patient access and front desk operations Greet patients with trauma-informed, culturally sensitive customer service Manage multi-line phones, voicemail, email, and portal messages Verify demographics, insurance, photo ID, and benefits at check-in Collect copays and outstanding balances and issue receipts Coordinate interpreters, accessibility accommodations, and reminders Send and track intake packets, consent forms, and clinic policies Scheduling and care coordination Own the master scheduling template for all providers and rooms Book, confirm, cancel, and waitlist appointments with minimal gaps Manage referrals in and out and track closure Set up telehealth links, test tech with patients, and document consent Prioritize urgent slots for high risk follow ups per clinical guidance EHR and information management Enter and update patient data, insurance, and guarantor details in the EHR Scan and index records to correct charts and problem lists Maintain provider calendars and visit types Run daily huddles and end-of-day reconciliation reports Billing support and revenue cycle Obtain and document eligibility and mental health benefits Capture accurate reason for visit and referring info for authorizations Reconcile charges, copays, and no-show fees daily and hand off to billing Monitor authorization expirations and alert providers in advance Charge Capture & Coding Readiness Ensure encounters include correct CPT/HCPCS (e.g., 90791, 90832/90834/90837, 90839–90840, 90846/90847, 90853, 96127; Medicaid H-codes when applicable), ICD-10, units, POS (02/10/11/12), and modifiers (e.g., 95 or 93 for telehealth if payer-required) Confirm rendering/billing NPI, taxonomy, group NPI, and licensure alignment Payment Posting & Reconciliation Record patient payments (copays, self-pay, payment plans) and reconcile daily deposits to bank/HER Flag and process refunds/credit balances per policy Run and keep outstanding balance sheet down weekly to 5 pages and send Michelle all patients then need to be sent to collections Patient Billing & Support Assist with generating and mail/email patient statements, answer billing calls with clear, compassionate communication Assist with setting up payment plans, hardship/charity options per policy, and provide good-faith estimates (No Surprises Act) when applicable Safety, privacy, and compliance Protect PHI under HIPAA and, when applicable, 42 CFR Part 2 Follow identity verification and minimum necessary standards Recognize red flags for risk and route to clinician or supervisor immediately Participate in incident reporting and maintain front office safety protocols Team leadership and training Lead the receptionist team’s day-to-day workflow and coverage Onboard, and train new reception staff on EHR, phones, and policies Create and maintain SOPs and quick-reference guides Coach for quality, conduct spot audits, and deliver feedback Build weekly schedules and approve time off to ensure coverage Have joint with Michelle or Jessica/Deanna 3 month and yearly reviews with each staff member Document goals and their progress and areas in need of improvement Quality, metrics, and improvement Track and report Key Performance Indicator such as call answer rate, abandonment, new-patient lead time, no-show rate, eligibility success, and copay collection. Examples: Call answer rate: % of calls answered live (goal: ≥90%) Call abandonment: % of callers who hang up before pickup (goal: ≤5%) New-patient lead time: days from first contact to first appointment (goal: ≤7–14 days) No-show rate: % of missed visits (goal: ≤8% with reminders) Eligibility success rate: % of verified insurance before the visit (goal: ≥95%) Copay collection at check-in: % collected the day of service (goal: ≥98%) Message turnaround: median hours to respond to portal/voicemail (goal: ≤24h) Identify bottlenecks and propose workflow improvements Partner with clinical leadership, billing, and owners on cross-team projects Facilities and supplies Keep the lobby and check-in areas clean, organized, and welcoming Manage Security Keypad codes, office supplies, forms, and printed materials Coordinate with owners and vendors as needed