Browse
···
Log in / Register

Customer Service Agent- Spanish speaking! (work from home) (remote)

$18/hour

5120 Hayter Ave, Lakewood, CA 90712, USA

Favourites
Share

Description

eSalon is an LA-based beauty brand, creating custom home hair color from scratch for each one of our clients. We've are a 10x winner of Allure's Best Hair Color, and we've custom crafted over 310,000 unique color variations so far. We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing client base. We're looking for compassionate and persuasive individuals who have an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn, as well as gather client insights about our products, services, and customer satisfaction. This is a remote, full time position and you must have availability to work a consistent schedule, Monday through Friday, 8AM-5PM PST. Hourly rate is $18 / hour with occasional overtime. What You'll Be Doing: - Provide customer service via phone, email, and chat in both English and Spanish. - Use consultative sales skills to assess client goals, educate them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service. - Retain clients in accordance with company requirements and customer needs. - Meet and exceed individual goals. - Document client interactions accurately. - Communicate ongoing retention activity and progress. - Reply to clients and reviews through Social Media. - Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Requirements: - Excellent written and oral communication with native level fluency in English and Spanish. - 1+ years customer service or call center experience (preferably with an emphasis on retention sales). - Experience selling in a solution or service environment with top notch phone presentation skills. - Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. - Must be organized, self-motivated, driven, and have an appetite to succeed. - Consistent track record of retaining a high percentage of clients. - Excellent writing skills. - Stable work history. - Must have a stable internet speed of at least 50MB. - Highly motivated & energetic. - Experience with Zendesk a plus. - Flexible and able to thrive in fast paced, high growth environment. - Must be available Monday - Friday, 8AM-5PM PST. - Must be based in the United States and able to commute into El Segundo, CA Headquarters for occasional trainings and team-building events. - Must be authorized to work in the US for any employer. Benefits: - Medical, dental, vision and life insurance plans - 401K Match - 15 days of Paid Time Off + 12 company holidays - Complimentary color services and products - Authentic work / life balance - Rewarding culture and supportive team environment - Fully remote position To apply, please upload your resume to esalon.com/careers

Source:  craigslist View original post

Location
5120 Hayter Ave, Lakewood, CA 90712, USA
Show map

craigslist

You may also like

Craigslist
Mail Sorting & Shipping (Beverly Hills)
Join Our Dynamic Team at Beverly Hills Mailbox – Now Hiring Mailbox Shop Associate!** Are you a friendly, detail-oriented multitasker who thrives on helping others? If so, we want you to be part of our vibrant mailbox and shipping center in Beverly Hills! **Position:** Mailbox Shop Associate **Location:** Beverly Hills, CA **Type:** Part-Time/Full-Time (Flexible scheduling to fit your needs) Be the welcoming face of our center by greeting and assisting customers with mailbox rentals, package drop-offs, and shipping services. - Ensure smooth operations by sorting and organizing incoming mail and packages. - Deliver excellent service by efficiently placing incoming mail into mailboxes. - Manage transactions with ease by operating our register. - Maintain a clean and inviting shop environment, making it a pleasant place for customers. - Support clients with printing, scanning, copying, and a variety of office services. **What You'll Bring:** - Exceptional communication and customer service skills that make a difference. - Basic computer proficiency to assist customers effectively. - A keen eye for detail and strong organizational skills that keep everything running smoothly. - A dependable, punctual, and trustworthy demeanor. - Prior retail or shipping experience is a bonus, it’s necessary—we’re excited to train the right candidate! **Why Join Us?** - Enjoy the flexibility of scheduling that fits your lifestyle. - Become part of a supportive and close-knit team that values collaboration. - Unlock opportunities for personal and professional growth. If you're ready to become a key part of a friendly, hardworking team, we would love to meet you! Apply in person or send your resume to beverlyhills90212hr@gmail.com. Your new adventure awaits!
315 S Beverly Dr, Beverly Hills, CA 90212, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.