Head of Product Implementation

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are looking for a catering dishwasher to start in our commercial kitchen ASAP. We do not have a machine dishwasher. We have a 3-bay sink and all dishes are washed BY HAND. Experience with washing dishes by hand is preferred. This person will do all the dishes, put them away, take the trash out, sweep, and mop the kitchen. A clean kitchen is crucial to our daily operations. This person needs to be strong, FAST, and able to be on their feet. It's big dishes - pans, pots, etc. This position pays $18 / hour to start, based on experience and performance. We need someone very reliable and willing to work with our schedule. Most days will begin around 12 p.m. to relieve the morning dishwasher. This position is the close-out shift and is full-time. Please reply with your name, phone number, experience with dishes, and the day you can start. The kitchen is located off N. Las Vegas Blvd and N Pecos Rd

Join Summus, where we’re not just innovating, we’re revolutionizing the health journey!  We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of RSO Account Manager within our Operations department. This is a fully remote position based on the West Coast (U.S. Pacific Time Zone). Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas of cancer, musculoskeletal, women’s health, and cardiometabolic health. We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes. Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization, especially in value-based care models. Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities. From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision. Summus supports families with medical record collection, curation, and secure storage, all within the Summus platform. Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise anytime, anywhere. Job Summary Our mission at Summus is to bring the human connection back to health care, and to accelerate speed and access to high-quality expertise to allow people to make better, more informed medical decisions. Provide summary of role. We are seeking a remote West Coast (U.S. Pacific Time Zone) based experienced individual to join our team as a RSO Account Manager. In this role you will  serve as the primary liaison between hospital system clients and internal teams, ensuring seamless communication, efficient project execution, and strong client partnerships. This role manages client implementations, ongoing support, and quarterly business reviews while driving operational excellence through documentation, reporting, and process improvement. With a focus on healthcare client success, this individual will balance strategic relationship management with hands-on project delivery. This is a West Coast based (U.S. Pacific Time Zone) fully remote position. Responsibilities Serve as the primary point of contact for hospital system clients, fostering strong relationships and clear communication between clients and internal teams Respond to client inquiries and manage escalations, driving swift resolution in partnership with cross-functional teams to maintain satisfaction Plan and facilitate client meetings, including regular check-ins, ensuring agendas are clear, discussions are focused, and outcomes are actionable Oversee client implementations, coordinating project plans, timelines, deliverables, and documentation to ensure seamless onboarding and adoption Maintain comprehensive documentation and shared resources for client activity, updates, and deliverables to ensure alignment and transparency Send, track, and manage data files with accuracy, security, and timeliness Partner with internal teams (Operations, Clinical, Product, Data, etc.) to execute on client needs and deliver successful outcomes Develop and maintain standard operating procedures (SOPs) and workflows that support scalable project management and operational excellence Prepare and deliver reporting and presentations for clients, highlighting progress, value delivered, and key initiatives Proactively identify opportunities to optimize processes, enhance client experience, and strengthen relationships Stay current on industry trends and remote healthcare advancements, applying insights to improve programs and client delivery Requirements 4 years of professional experience in a client-facing account management, project management or client success roles plus a Bachelor’s degree Experience in a health-related industry or hospital system a plus Proven ability to manage multiple stakeholders, balance competing priorities, and maintain attention to detail Experience facilitating client meetings and managing cross-functional projects Strong communication, organization, and problem-solving skills Passion for creating exceptional client experiences in healthcare Strong interest in the intersection of client service, project operations, healthcare, and technology Ability to work independently and as part of a team Comfortable working with data files, documentation, and reporting tools such as HEX, Tableau or Microsoft Data BI West Coast based location (U.S. Pacific Time Zone) required If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek to engage with smart, authentic individuals who want to make a meaningful difference in healthcare. Benefits Medical, dental, and vision insurance for you and your dependents 401(k) with company match (Traditional & Roth) Company-paid life, AD&D, and disability coverage Optional supplemental life insurance FSA and HSA options Paid parental leave for all caregivers Complimentary access to the Summus platform for you and your loved ones Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off Flexible, team-first culture with remote or hybrid work depending on role At this time, we are unable to provide sponsorship or visa assistance for candidates. Only applicants who are authorized to work in the United States without requiring sponsorship are eligible to apply. Salary range is $75,000 - $85,000 annually, plus bonus target depending on experience.

We are looking for assistants with or without experience to start immediately at a printing shop Tasks: Assemble boxes Apply labels Cut paper and cardboard Package products Assist with other workshop tasks Requirements: Ability to follow instructions Responsible Precise handling of tools, blades, and rulers. You don't need prior printing experience, but it is essential that you have manual dexterity to perform these tasks.

The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients. Responsibilities Serve as the primary point of contact and overall relationship manager for assigned customers. Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary. Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs. Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals. Write newsletters, calls to action, or web content for clients as needed. Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite. Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives. Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications. Document custom technical product requirements originating from clients and test those custom features once deployed by the development team. Identify and pursue upsell opportunities. Attend events and conferences as a representative of the company and the department. Salary Range: $60k-$72k per year Requirements BA/BS in political science, communications, business, international affairs or related field. 2-5 years of relevant work experience. Proven track record in the area of customer relationship management. Professional and interpersonal skills required to develop and foster positive relationships. Project management proficiency. Technical proficiency in the areas of web based applications. Basic HTML knowledge. Outstanding communication skills (both verbal and written). Excellent analytical and organizational skills. Strong problem solving skills. Ability to research issues quickly and thoroughly and develop succinct messaging based on research. Ability to work independently and with minimal supervision, as well as a part of a team. Proficiency in Microsoft software suite and tools. General knowledge of the legislative process and interest in politics. Benefits All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

US Custom Shades, the leading manufacturer of roller shades, is seeking production workers to join our growing team. Responsibilities and requirements: Manufacture and assemble components for shades Use hand tools Lift up to 30 pounds Stand for up to 8 hours per shift Be punctual and responsible We offer: Weekly pay between $14.00 and $16.00 per hour depending on experience Paid training Paid holidays and vacations Medical and dental insurance Interested applicants please apply in person at US Custom Shades, 1201 NW 65th Place, Fort Lauderdale, FL 33309 and ask for Mrs. Angelica,