IT Technical Support II

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Level 2 IT Technician – Rockville, MD (Full-Time / Field Work) VienerX is hiring a Level 2 IT Technician to join our team based in Rockville, MD. We’re a growing IT services company now servicing 22 states and supporting well-known clients across Maryland, DC, and beyond. About the Job: You’ll handle onsite and remote support for desktops, servers, and networks. This is a hands-on role for someone who likes solving problems and helping businesses run smoothly. Local travel required — company vehicle use or mileage reimbursement available. What You’ll Do: • Troubleshoot Windows 10/11, Microsoft 365, networking, and printing issues • Install and configure PCs, servers, and firewalls • Support users onsite and remotely • Work with tools like ConnectWise, Intune, Datto, and WatchGuard Requirements: • 2–5 years of IT support experience (MSP experience a plus) • Strong Windows and networking knowledge • Reliable car and valid driver’s license • Great attitude, communication skills, and willingness to learn Why VienerX: • Long-standing local company (founded in 1991) • Steady hours (M–F, 8–5) • Opportunity to grow with a national IT firm active in 22 states • Friendly, team-based environment How to Apply: Send your resume (PDF preferred) Join VienerX — where We Make Your Company Work.

Established in 1983, WilkinGuttenplan is a leading mid-sized accounting and advisory firm in New Jersey and New York City. The Firm serves a multitude of industries, including closely held and middle-market businesses and their owners, high-net worth individuals, real estate, healthcare, international commerce, sports and entertainment, professional practices, technology, non-profit, condominiums and cooperatives, and many more. Areas of expertise include tax, auditing, compilations, reviews, financial statement preparation, business valuations and trust & estate solutions. WilkinGuttenplan is an independent member of the BDO Alliance USA. At WilkinGuttenplan, we strive to ensure we foster an inclusive and flexible environment for all our employees while also assisting them in achieving their unique career goals through our coaching program. WilkinGuttenplan is seeking a motivated and proactive Full-Stack Developer Intern to join our team, focusing on building interactive dashboards using D3.js and React, with data sourced from GraphQL APIs. This internship offers hands-on experience in data visualization, front-end development, and analytics, while providing exposure to cutting-edge AI tools, mentorship from experienced developers, and the opportunity to build a strong portfolio of impactful dashboard projects. You'll work in a collaborative, innovative environment with flexible work arrangements (virtual or hybrid, depending on location) and the chance to contribute to real-world projects that make an impact. Responsibilities: Develop and maintain interactive dashboards using D3.js and React to deliver engaging, data-driven visualizations. Retrieve and integrate data from GraphQL APIs to populate dashboards and ensure seamless data flow. Support the development of data analytics workflows, including cleaning, manipulation, and transformation of datasets to ensure quality and usability. Apply analytical tools and methodologies to uncover trends, patterns, and actionable insights. Collaborate with cross-functional teams to refine data acquisition, storage, and governance practices. Utilize AI tools (e.g., code assistants, data analysis tools) to accelerate development and optimize workflows. Write clean, maintainable, and well-documented code while troubleshooting and debugging issues as needed. Contribute ideas in team meetings and actively support various ad hoc projects. Stay informed on emerging technologies and best practices in data analytics and visualization. Requirements Current enrollment in a Bachelor’s program in Computer Science, Information Technology, or a related field. Proficiency in Python, JavaScript and SQL, with familiarity in data visualization libraries (e.g., Matplotlib, Seaborn). Strong skills in D3.js and React for building interactive visualizations and user interfaces. Experience working with GraphQL APIs to retrieve and manipulate data. Ability to leverage AI tools for coding efficiency, debugging, and project optimization. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills for collaboration with technical and non-technical team members. Ability to manage multiple priorities and execute tasks independently. Preferred Qualifications: Previous internship or practical experience in data analytics or software development. Familiarity with dashboard frameworks and exploratory data analysis. Understanding of basic statistical principles. Experience with Git, containerization tools (e.g., Docker), or CI/CD pipelines. Exposure to other front-end technologies (HTML5, CSS3, JavaScript) or BI tools (e.g., Power BI). Knowledge of GraphQL development (schema design, resolver implementation). Benefits Why us? We offer a unique culture that emphasizes and values work/life balance including remote work flexibility! Our collaborative work environment is strongly committed to your professional growth and success. Our comprehensive Buddy Program is tailored to help you seamlessly integrate into the public accounting realm, providing invaluable guidance and serving as your go-to resource throughout your journey. We have a track record of ranking in the Best Place to Work NJ for the past twenty years and have won several other awards including #1 in Vault’s Top 3 Internships, Best Firms for Young Accountants, Best Accounting Firms To Work For, and many more! This internship is compensated at an hourly rate of $27.00 per hour. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.   We believe in equal opportunity: Wilkin & Guttenplan P.C. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability, sexual orientation or protected veteran status, or any other characteristic protected by federal, state or local law.

We are seeking a skilled and dependable Technician to join our team. The technician will be responsible for responding to damage emergencies, assessing damage, performing mitigation and clean up, and restoring affected areas to pre-loss condition.

The Junior Systems Administrator will serve as a team lead for our NJ facilities, collaborating closely with Help Desk associates to provide training and higher-level support. Additionally, this position will work alongside the IT Manager to ensure the maintenance and optimization of network infrastructure across the organization. Duties and Responsibilities Utilize technical knowledge, strong troubleshooting skills, and established repeatable processes to effectively resolve issues with servers and software. Support LAN, WAN, VPN, Internet, and VOIP phone connectivity in various locations and occasionally support other locations. Partner with the IT Manager to create a secure as well as compliant server environment for both hosted and non-hosted systems. Manage company domains and Active Directory. Identify system software configuration changes. Manage hardware as well as software systems, including routers, switches, VPN, and VOIP phone security systems. Recommend innovative. Implement solutions that meet the operational needs of the company. Automated approaches for system administration tasks. Create purchase requests for IT-related purchases. Participate in technology purchasing, assisting with selection, ordering, receipt & initial setup of computer network devices. Maintain installation as well as configuration procedures for desktop servers. Perform daily system monitoring, verifying the integrity as well as availability of all hardware, server resources, systems, plus key processes, reviewing system and application logs, and verifying completion of scheduled jobs like backups. Provide support per request from internal staff. Investigate and troubleshoot issues. Apply OS as well as software patches to desktops and servers. Upgrade as well as configure server and desktop software. Perform backup and restore data for all network servers. Maintain users on corporate networks. Assist with network - LAN as well as WAN - system design and implementation, maintenance, run, replace, and/or move network cabling, including termination. Responsible for PC hardware inventory, IP phones, printers, barcode scanners, maintenance, and upgrade repairs. Installing and configuring security cameras (IP and analog) and recorders (DVR and NVR). Requirements Minimum 3 years of experience in the field. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). CompTIA A+ certification or equivalent experience Experience in troubleshooting issues related to Windows 10 & 11, Active Directory, DNS, and networking Strong knowledge of Windows 10/11, including baseline security policies Experience supporting Windows-based workstations and servers Experience with switches, access points, firewalls, and other network equipment. Experience with Google Workspace is a plus. Experience with Cybersecurity is a plus. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others. Benefits We provide a competitive benefits package including: Medical, dental, vision, ancillary benefits Flexible spending and dependent care accounts 401(k) match PTO, Sick time, paid holidays Company-paid Employee Assistance Program (EAP) Salary range $58K - $73K annually

We are seeking an HVAC Technician to join our team. This job is for the Sioux City, Iowa area. The ideal candidate will have a strong background in HVAC/R systems, with the ability to build, and maintain heating, ventilation, and air conditioning systems. This role requires an Iowa HVAC license (unless apprentice), and a clean driving record. We offer competitive pay ranging from $25-$50 per hour. Paid holidays, and up to 3 weeks of vacation. Also offering 401(k) with a 3% match, after one year of working. If you have any questions, or would like to apply in person, please contact Keith. Phone number: 712-266-6065