IT and Project Management Opportunities (Daytona, Fl)

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday. Primary Responsibilities Responding quickly and thoughtfully to incoming support inquiries and issues. Communicating directly with existing and prospective customers via phone, text, web chat, and email. Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. Providing direct support to the lead engineer. This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia. Requirements Technical Skills Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling) Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik Working knowledge of OSI model Experience with network monitoring software preferred Familiarity with wireless broadband radio and fiber networks. Personal Attributes Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience. Works well under pressure; example: can identify and solve service-impacting network issues in a timely mannger Friendly, enthusiastic, and professional communication . You may be asked to interact with customers and must have strong customer communication and customer service skills Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company. Interest in networking, startups, and solving technical problems. Benefits Attractive salary based on capabilities and background. Profit sharing Paid time-off (PTO). Medical and dental benefits. About Honest Networks Honest Networks believes high-quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net

Hiring: NBA basketball on-site data analyst. Attend games in person; tickets will be provided. Interested parties should send a private message with the note: New Orleans; contact WeChat: ufofrommars. In addition to game tickets, compensation will be provided. Contact WeChat: ufofrommars

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