Browse
···
Log in / Register

Director, Customer Experience

$140,000-150,000/year

Create Wellness, Inc.

New York, NY, USA

Favourites
Share

Description

Description: Create is hiring a Customer Experience (CX) Director to champion our customers’ experiences and ensure their voices are at the center of how we operate. This is a high-impact role that blends empathy, problem-solving, and strategic insight to deliver world-class customer experiences across all channels. You’ll manage our offshore CX team, respond to immediate customer needs, and design long-term improvements that elevate every touchpoint in the customer journey. You’ll develop and lead our NPS and customer calls programs, leverage AI to analyze voice-of-customer (VOC) data, and translate insights into actionable business strategies that improve retention, loyalty, and lifetime value. If you are equally comfortable jumping in to solve an urgent customer issue and building scalable systems to improve experiences over time, this role is for you. Key Responsibilities: Customer Experience Ownership: Serve as the champion for Create’s customers across DTC, retail, and subscription touchpoints. Build and maintain a customer-first culture that values empathy, responsiveness, and resolution. Oversee day-to-day CX operations, ensuring timely, accurate, and brand-right responses to all inquiries. Team Management & Coaching: Manage our offshore CX team, setting clear goals and KPIs for service quality and efficiency. Provide training and coaching to ensure high-quality, consistent customer interactions. Implement feedback loops to continuously improve team performance. Voice of Customer (VOC) Insights: Design and own Create’s NPS program, including outreach cadence, follow-up processes, and internal reporting. Lead our customer calls program to connect directly with customers and uncover nuanced insights. Use AI and analytics tools to analyze VOC data, identify trends, and create thematic insight reports for leadership. Customer Retention & Growth: Collaborate with Marketing and Operations to develop strategies to improve customer LTV, including win-back programs for lapsed subscribers and repeat purchase drivers. Identify moments in the customer journey where experience improvements can drive measurable retention gains. CX Tools & Systems: Oversee the selection, implementation, and optimization of CX tools and platforms. Stay current on evolving CX technology trends and best practices to inform future investments. Cross-Functional Collaboration: Partner with Operations, Marketing, and Product teams to close customer feedback loops quickly. Influence business decisions by presenting VOC insights tied to revenue impact and customer satisfaction. Represent the customer in cross-functional meetings and planning sessions. Requirements Experience: 4–6 years in either customer experience / customer support / customer insights role or in a high-growth CPG or consulting environment. Experience with Gorgias and Recharge preferred. Customer-First Mindset: Deep empathy for customers, with a strong bias for action to resolve issues quickly and thoroughly. Analytical Skills: Able to synthesize quantitative and qualitative data into clear insights and recommendations. Communication Skills: Excellent written and verbal communication; able to convey empathy and authority simultaneously. Leadership Ability: Experience managing a team or vendor partners, with a focus on coaching and development. Problem-Solving Orientation: Skilled at diagnosing root causes and developing practical, scalable solutions. Nice to Have: Experience with NPS programs, customer interviews, or VOC analysis. Experience with Shopify, Amazon, and other ecommerce platforms. Experience in subscription-based businesses or strategies for improving retention and LTV. Understanding of omni-channel CX challenges in a CPG or consumer brand environment. Benefits Benefits: Competitive compensation including salary and equity ($140k - $150k base) Fully-paid health, dental, and vision insurance Downtown Manhattan office (4 days in office), with flexible work setup and 15 days of PTO Why You’ll Love Working Here: At Create Wellness, we’re building a category-defining wellness brand that helps people feel their best every day. You’ll join a small, high-output team where your work will have immediate and visible impact. We move quickly, expect a lot from ourselves and each other, and have fun while doing it.

Source:  workable View original post

Location
New York, NY, USA
Show map

workable

You may also like

Workable
Operations Staff - barre3 Kruse Village and Cedar Mill (Weekends & Evenings)
Who we are Barre3 is a fitness company with a revolutionary vision: to redefine what success in fitness means. Profiled for disrupting the industry in major media outlets such as How I Built This, Fast Company, Forbes, and Time, we have flipped the focus of fitness from attaining an imagined ideal driven by societal standards to being balanced in body and empowered from within—a radical shift that helps people create healthy relationships with their bodies and minds. The foundation of our company—and the key to achieving our vision—is the barre3 class, a full-body balanced workout combining strength conditioning, cardio, and mindfulness. Taught in our 160+ studios across the U.S. and Canada and on our online platform, which has a streaming-subscriber base in 98+ countries, our class reaches hundreds of thousands of people. Launched just over 11 years ago, barre3 has already become one of the largest franchisors in the industry and has grown into a matrix organization with distinct and thriving units, including franchise, digital, retail, and retreat experience. The opportunity The Operations Staff are responsible for three main roles, Front Desk, Play Lounge, and Support Staff duties. The Front Desk and Play Lounge team are responsible for ensuring strong client relations while maintaining an organized, clean, and welcoming studio atmosphere; focusing on sales, membership, leading by example, and imprinting on other staff. The Operations Team will assist the Studio Manager in daily tasks that meet the guidelines outlined in the Policy and Procedure Manual for studio maintenance. The details Minimum shift requirements- 2 per week, part time position, all hours will be under 28 per week. Shifts will be likely blend of weekday and weekends  Compensation: $17 per hour, included is complimentary barre3 membership for yourself and any other member of your household. 40% off in-studio retail and access to barre3.com All employees are part of “barre3 Portland” but to keep communication more streamlined, all instructors and operations team members are assigned home studios- while it’s possible you may work shifts at alternative studios, your home studio Studio Manager will be your primary point of contact. Key Responsibilities Provides excellent customer service to visitors and members. Seeks to build relationships with members to provide a positive and memorable barre3 experience. Drives and performs some sales duties by selling and upselling product offerings, classes, and retail to potential clients and existing members. Builds strong client relations with barre3 clients while maintaining a warm and supportive environment. Provides a safe and caring environment for barre3 children. Executes strong communication skills and a professional presence to staff and clients. Works together as a team to ensure that the day-to-day operations run smoothly. Strives to be the top seller of b3 memberships, retail, and class packages; while also modeling best practices around selling to all team members. Assists Studio Manager in writing new client emails, staff and info email accounts, client referral cards, client outreach, client accounts, and communication. Works on special projects with Studio Manager and Operations Manager Helps continuously evolve barre3 studio standards, making Portland “best-in-class” for operations standards company wide. Maintains a clean, sanitary, and organized studio atmosphere at all times. Prepares the studio for the AM/PM classes and front desk shift. Helps with in-studio events and off-site events. Requirements The ability to provide exceptional customer service and work independently. Must possess excellent listening, verbal and written communication skills. Ability to multi-task and work in a fast-paced environment. Must demonstrate initiative, self-motivation, adaptability, and flexibility. Must possess strong interpersonal, organizational, attention to detail, analytical, decision-making, and problem-solving skills. Must display empathy while maintaining firm boundaries. Must be able to work a minimum of two shifts per week. Two years of education, or equivalent experience, in customer service, sales, or childcare is required. Benefits Competitive compensation Complimentary studio membership for you and a family member 40% off barre3 retail products Mission-driven and values-oriented company
Lake Oswego, OR, USA
$17/hour
Workable
Banquet Server (On Call)
Are you passionate about food, hospitality, and fitness? East Bank Club is looking to add a Banquet Server to our team! The Banquet Server is responsible for set-up, service, and break-down catering functions. As a Banquet Server, you will provide a high-quality meal and beverage service to members and guests during events while ensuring to provide a world-class customer experience. Pay rate: $16.00 per hour plus service charge/gratuity. Job Responsibilities: Have comprehensive, accurate, and up-to-date information about the contract, event, and the Club; and be able to accurately answer basic questions. Able to consistently and effectively provide high-quality meal and beverage service as specified in the contract. Proper set-up, follow-through, and breakdown of assigned tasks, stations, and duties during functions. Consistently engage in high-quality professional communication that engages members and guests. Consistently follow time and attendance requirements. Take the initiative to meet and/or exceed the needs of members and guests. Use a “Here’s what can I do” attitude, is able to manage common service issues so members and guests are satisfied. Demonstrate a professional appearance throughout each shift. Act as a professional team member by consistently demonstrating support for co-workers and managers. Demonstrate consistent attention to the presentation and atmosphere of the Club and the banquet facilities, reporting all concerns and/or problems to the manager. All other duties as assigned by management. Requirements Must be able to work a minimum of 10 hours a month Restaurant or Banquet FOH background. Ability to work well with others under pressure. Must have excellent communication and organizational skills. Must be on your feet for the majority of the shift. Must be able to lift 50 lbs. Must be authorized to work in the USA. We use E-Verify. Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Chicago, IL, USA
$16/hour
Craigslist
Customer service oriented dispatcher for Busy Plumbin (SOMA / south beach)
We are a thriving plumbing company based in the beautiful city of San Francisco, and we're currently seeking a talented and organized individual to join our team as a Dispatcher or C.S.R.. If you have excellent communication skills, a strong focus on customer service, and experience with Service Titan, we want to hear from you! Responsibilities: - Efficiently manage and prioritize incoming service requests, ensuring timely dispatching of our skilled plumbing technicians. - Communicate effectively with customers, addressing their queries, providing updates, and ensuring a smooth customer experience throughout each service call. - Utilize Service Titan software to track job progress, maintain accurate records, and generate reports as required. - Collaborate closely with our team of plumbers to ensure efficient scheduling and maximize productivity. - Proactively identify any potential scheduling conflicts or issues, and resolve them promptly to maintain seamless operations. - Maintain clear and consistent communication with all stakeholders, including customers, technicians, and management. Requirements: - Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally. - Exceptional organizational abilities to effectively manage multiple tasks and prioritize accordingly. - Previous experience with Service Titan software is highly preferred, as it will be a crucial tool in streamlining dispatching processes. - A customer-centric mindset, with the ability to provide outstanding service and support to our valued customers. - Demonstrated problem-solving skills and the ability to think quickly on your feet in a fast-paced environment. - Strong attention to detail and accuracy in maintaining records and reports. - Ability to work well both independently and collaboratively within a team. Compensation: Compensation will be negotiated based on the candidate's skills, experience, and qualifications. We offer a positive work environment, opportunities for growth within our expanding company, and a competitive compensation package. If you're ready to join a dynamic team and contribute to our success, please submit your resume and a cover letter detailing your relevant experience. We look forward to reviewing your application and meeting you soon!
RJ3C+JC Yerba Buena Island, San Francisco, CA, USA
$20-25/hour
Workable
Collections Account Representative
Collections Account Representative The exclusive lending company for Byrider, Car Now Acceptance Company, is growing!  Collections Account Representative career opportunity at our Saginaw, MI finance office!   Rewards for Collections Account Representative:   $15-$18 per hour + monthly bonus up to $1,100! Great benefits & paid time off Extensive training Career growth potential in multiple areas Industry best customer program Established company in business for 36 years National company in 25 states Great systems & software Collections Account Representative Responsibilities:   Collections account management Work to problem solve & find a solution Help ensure customer satisfaction Attend training classes & meetings  Assist with the lending process Hours for Collections Account Representative:   Full-time (40 hours) 5-day work week No Sundays 100% onsite Work most Saturdays with a weekday off Office Hours: 9-6 MO-TH, 8-7 FR, 8-1 SAT Collections Account Representative Requirements:   Collections, customer retention, or related experience Able to work onsite full-time Able to pass a background check Able to pass a basic drug screen (THC excluded) Able to work the listed hours Good computer, problem-solving & communication skills Keywords: Collections, Customer Retention, Collections Specialist, Collections Representative, Collections Account Manager, Collections Account Representative, Customer Accounts Manager, Collector
Saginaw, MI, USA
$15-18/hour
Craigslist
Kennel Attentant (14200 Brandywine Road Brandywine, Maryland)
' **Job Title: Part-Time Kennel Staff* **Location:** Dogtown Maryland, Brandywine, Maryland 20613 DogtownMaryland is seeking a dedicated and passionate individual for a part-time position at our boarding kennel. This role is ideal for dog lovers who are eager to learn and grow within the kennel business. While prior experience is a plus, we are open to training the right candidate. **Key Responsibilities:** - Clean and maintain kennels to ensure a safe and hygienic environment for our furry guests. - Supervise dog playtime, ensuring safety and fun for all dogs involved. - Assist in training dogs and reinforcing positive behaviors. - Maintain the kennel grounds, keeping the area clean and organized. - Provide excellent customer service to pet owners and visitors. - Utilize basic computer skills for record-keeping and communication. **Qualifications:** - Passion for dogs and a desire to work in the pet industry. - Ability to work outdoors in various weather conditions. - Willingness to learn and take on new responsibilities. - Basic computer skills are required. - Strong commitment to building a career in the pet care field. **Compensation:** - Competitive pay starting at $17 per hour, with increases based on experience. - Eligibility for paid vacation and bonuses after one year of employment. **Application Process:** If you are interested in this opportunity, please visit our website at [dogtownmaryland.com] (http://dogtownmaryland.com) and navigate to the employment tab to fill out an application. All applications will be carefully reviewed, and qualified candidates will be invited for an immediate interview. **Important Note:** We kindly ask for serious inquiries only and request no phone calls. We are looking for individuals committed to building a career in the pet industry and are prepared to start from the ground floor. For the right candidate, there is potential for quick advancement from part-time to full-time. Thank you for considering a career with Dogtown Maryland. We look forward to reviewing your application and potentially welcoming you to our team!
14180 Brandywine Rd, Brandywine, MD 20613, USA
$17/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.