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Community Development in Albany
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Community Development
Albany
Salary
Location:Albany
Category:Community Development
Street Health Outreach Community Health Worker63499780068993120
Workable
Street Health Outreach Community Health Worker
The Street Heath Outreach Program is an innovative project which identifies homelessness, chronic health and mental health needs in the Central Alameda County. The program will assist people in attaining housing stability and improve health and well-being. Using a multi-disciplined team approach, the program provides street and venue-based outreach and engagement, assessment, health services and triage, case management, as well as linkages to housing agencies and mental health services. The program will work with all participants to develop and carry out action plans that improve health and wellness. Under the supervision of the Director of Population Health, the Street Health Outreach Community Health Worker will work directly with participants to access housing programs, assist with enrollment and/or maintenance of Medi-Cal or HealthPAC, and provide navigational support to successfully engage participants to a medical home. Other activities include health education, care plan development, public benefit linkage and assisting the participant with accessing TVHC health care services. Tiburcio Vasquez Health Center, Inc. is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more. This is a full-time benefited position working 40 hours per week, typically Monday through Friday with periodic Saturday hours. *As position is grant-funded, employment is subject to the availability of grant funding* Compensation: $24.00 - $26.00 per hour, depending on experience. TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees. Responsibilities: Engages, empowers and advocates for Alameda County unsheltered residents and helps them achieve their best health. Conducts regular street outreach and engagement, building trust with individuals encountered at encampments and other service locations according to the responsive schedule. Attends to immediate survival needs as prioritized by clients, e.g. distributing basic necessities and supplies. Provides problem-solving support using Motivational Interviewing techniques. Creates a care plan that reflects the client’s need based on outreach assessment. Coordinates linkages to various community resources to meet these needs and works from an interdisciplinary approach. Provides case management services in a culturally, linguistically and age appropriate manner. Serves as a liaison between the client, community and health and social services. Assists clients with enrollment and maintenance of MediCal and Medicare eligibility as well as with other benefits such as CalFresh, GA and SSI. Provides culturally competent, trauma informed health services. Maintains client information and case documentation in a confidential and professional manner. Completes Coordinated Enrry Assessments for individuals seeking housing. Maintains client data and responsible for updating county database on a monthly basis. Adheres to organizational policy and procedures. Builds and maintains appropriate relationships with staff, encampment leaders and Housing Resource Centers. Supports a positive work environment and fosters teamwork. Represents Street Outreach team at county and community based organization events and meetings. Participates with other staff in multidisciplinary meetings and other staff processes to achieve program development, staff development, program evaluation, program operations review, and other activities as appropriate. Requirements High school diploma, or equivalent required. Associate of Arts Degree preferred. Valid Cardio Pulmonary Resuscitation Card (CPR) within three months of hire. Minimum of 1 year experience providing outreach to chronically unhoused individuals preferred. Experience with Electronic Medical Records (EHR) preferred. Lived experience of homelessness valued. Qualifications: Bilingual; English/Spanish preferred. Be highly dependable and independent. Good communication; ability to work well within a team and independently. Proficiency in computer operations, navigational skills and comfortable with Internet-based applications. Sound decision-making skills including problem solving. Professional demeanor. Sensitivity to and understanding of the special needs of unsheltered people facing complex challenges. Excellent communication, organizational and time management skills with the ability to meet tight timeframes. Strong understanding of the health care and community resources. Must be willing to travel to assigned locations and drive street health medicine van to and from various service sites as needed. Ability to work effectively and collaboratively. Flexible and adaptable to change. Ability to learn quickly and retain complex information. Ability to travel to work assignments. Benefits We offer excellent benefits including: 100% paid medical (co-payments, prescriptions, premiums covered), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plan with an Employer match, tuition reimbursement, monthly treats, pet insurance and more.
Hayward, CA, USA
$24-26
Community Access Specialist (On-Call)63393548519683121
Workable
Community Access Specialist (On-Call)
Under the general supervision of the Call Center Manager, the Community Access Specialist will improve patients' access to care and health outcomes through ensuring they receive an introduction to TVHC, care coordination via a variety of communication platforms, reviewing and improving panel management access, and linking patients to other services. This position will assist in increasing continuity of care and provider utilization metrics. This is an on-call position, which requires flexibility in availability. Please note that the number of hours per week may vary (up to 40 hours) based on operational needs, and while the role is on-call, there may be opportunities for additional shifts or regular hours depending on demand. Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more. Compensation: $25.20 - $26.46 per hour, includes 20% differential pay in lieu of benefits TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees. Responsibilities: Patient Texting: Responsible for responding to all incoming patient texts, including assisting patients with appointment scheduling needs via text, forwarding clinical questions to appropriate staff, and coordinating text-based clinical outreach campaigns. Appointment Recalls: Responsible for finding appointments for patients on the waitlist with their Primary Care Provider, and reviewing cancelled appointments to strategically schedule patients in order to ensure access and continuity of care. Appointment Waitlist: Responsible for finding appointments for patients on the waitlist, and reviewing cancelled appointments to schedule patients in order to ensure everyone receives access to care. Panel Management: Review all upcoming and past appointments to ensure that patients have the most appropriate Primary Care Provider (PCP) assigned to them, review and adjust scheduled appointments as needed to allow patients to see their PCP as often as possible. Patient Portal: Facilitate text/email messages to patients to assist in boosting portal enrollment. Review appointments scheduled through the portal to ensure they are appropriately scheduled and necessary, based on established scheduling guidelines. New Patient Orientation: Communicate by phone and text with New Patients in advance to ensure insurance eligibility is up-to-date, explain to patients the importance of cancelling appointments in advance if they are unable to come, and ensure any questions a patient may have when becoming a new TVHC is answered in a timely manner. Access to Community Services: Link patients to other community services when needed. Performance Improvement: Participate in Performance Improvement/Continuous Quality Improvement activities as assigned. Requirements Bilingual English/Spanish required. High School Diploma or GED required. At least 1-year experience working directly with patients in a medical office; Federally Qualified Health Center is preferred. Knowledge of current EHR practice management system is preferred. Knowledge of medical payer systems; Medi-Cal highly desirable. Qualifications: Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient population and with staff. Excellent verbal and written communication skills; ability to effectively communicate with patient population and staff; demonstrate a high degree of diplomacy and tact. Culturally sensitive and demonstrated ability and effectiveness working effectively with ethnically diverse populations. Must be able to review and analyze data and determine appropriate action to enhance patient access. Beginner to intermediate proficiency in Microsoft applications: Word, Outlook and Excel. Must be comfortable and proficient in using online communication techniques (email and texting, etc.) in a professional manner. Provide excellent customer service to patients, community, and co-workers. Demonstrates flexibility in regard to job duties and assignments.
Hayward, CA, USA
$25.2-26.46
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