GIS Analyst (Redding)

Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up. TECHNICAL SUPPORT AGENT SPECIFIC TASK DESCRIPTION Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate. Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers. Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices. Simultaneously use a wide range of MTA’s application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support. Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity. Maintain a high level of familiarity with constantly evolving MTA’s products and services to allow for analysis, troubleshooting and sales processes. Support all Field Support Technicians. Refer unresolved service issues to the Business/Field Dispatch Triage team. Provide input for updating the Support Center information and knowledge database. Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests. Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner. Provide a professional demeanor at all company events. Perform other duties as assigned. Required Qualifications: EDUCATION: High School Diploma or GED required IT Degree preferred MTA Helpdesk, Tech + , A+, Net+, MCP, MCSE or CCNA Certification preferred WORK EXPERIENCE: Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential. JOB QUALIFICATIONS (Knowledge, Skills, Abilities): Must be 18 years or older. Minimum six months of Internet and PC experience with advanced knowledge and understanding of networking and personal computing devices. This includes a strong knowledge in the principles and operations of computer systems and related peripheral equipment. Ability to type 45 words per minute highly desirable. Past System Administration experience strongly desired. Strong analytical and problem-solving skills. Ability to analyze and troubleshoot customer’s problems via, telephone, chat, email or other venues. Ability to maintain knowledge of current industry standards and keep up with new technology. Ability to communicate professionally, accurately, and effectively, both verbally, written, as well as on the telephone. Ability to understand and respond to user questions in an effective and courteous manner. Ability to convey technical procedures and directions in layman’s terms. Ability to multi-task in a high stress working environment while remaining fluid to the demands of our customers and internal agents. Ability to work and excel in a team environment. Advanced knowledge in all currently supported operating systems Android, iOS, Windows, Macintosh, Internet Explorer, Safari, Chrome, various Email clients, and connection programs. Advanced knowledge in personal computer operations, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office, Word, Excel, Access, PowerPoint, etc.). Advanced knowledge of Internet threats such as worms, virus’s, hacks, Trojans, hijackers that could affect our customer’s ability to utilize our product effectively. Strong understanding of how DNS, POP3, IMAP and SMTP function along with other various networking protocols and ports. Advanced knowledge of network LAN, WAN and Wi-Fi based technologies. Understanding of, sensitivity to and respect for the diverse economic, cultural and ethnic backgrounds of the company’s customer base. Must be able to pass Abilities assessment within 90 days of hire. Must obtain MTA and Tech + Certification within 90 days of hire. Must obtain Comp TIA A+ Certification within 1 year of hire. SUPERVISION: Under the general supervision of the Support Center Manager, follows guidelines and general direction to accomplish job duties. EFFECT OF ERROR: Errors in employee's normal work dramatically affects the perception of our customers. Errors may also produce substantial and negative impact (loss) of revenue. JOB SCOPE: The individual employee will perform a multiplicity of functions or professional procedures which go beyond repetitive operations. The tasks assume a greater complexity; they are likely to require creativity and a demonstration of vocational and/or professional initiative. These activities require a working knowledge of the operations of more than one section within a department. The ability to manage multiple tasks at the same time is essential. INDEPENDENT JUDGMENT: Job responsibilities are mostly non-routine and may involve communicating with several departments and external customers. Some problem solving requires considerable research and analysis. Independent judgment is critical. WORKING CONDITIONS: Incumbent is exposed to a standard office environment, including long periods of sitting in front of a computer monitor and utilizing a keyboard and mouse. The incumbent may also experience the occasional mildly unpleasant and stressful conditions such as unexpected outages and upset or unreasonable customers. MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/4/home/requisition/836?c=mta

Staff4Me is seeking a highly skilled and experienced Senior Systems Engineer to join our dynamic team. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining complex system infrastructures to support our business operations. Your expertise will be pivotal in ensuring the reliability, security, and performance of our systems, contributing to innovative solutions that enhance our service delivery. Responsibilities Design and implement system architectures that meet business requirements and ensure optimal performance. Manage and support the configuration, deployment, and maintenance of system infrastructures. Collaborate with cross-functional teams to integrate systems and applications effectively. Monitor system performance and troubleshoot issues to ensure continuous availability. Develop and maintain documentation for system configurations, processes, and procedures. Lead system upgrades and migrations while ensuring minimal disruption to business operations. Implement and enforce security protocols to protect sensitive data and systems. Mentor junior engineers and provide guidance on best practices and methodologies. Stay updated with industry trends and technologies to recommend enhancements and improvements. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in systems engineering or a related technical role. Strong understanding of system architecture, networks, and database management. Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure). Proficient in scripting and automation tools (e.g., PowerShell, Python). In-depth knowledge of security best practices and compliance standards. Excellent problem-solving skills and the ability to work under pressure. Strong communication and teamwork skills. Relevant certifications (e.g., CCNA, MCSE, AWS Certified Solutions Architect) are a plus. Benefits -Competitive salary and benefits package. - Opportunity for growth and career development. - Training and support to enhance technical and customer service skills. - Work in a dynamic and multicultural environment.

Job Summary: This role is on-site and responsible for supporting the organization’s computer systems, hardware and software and helping end users with technical issues submitted through the help desk. Duties and responsibilities: • Installs, configures, upgrades, and troubleshoots problems related to hardware, software, phones, and other equipment (e.g., printers) and systems. . Install and configure Digital Watchdog security systems • Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC’s. • Diagnose, tracks, resolves, and documents problems and resolutions. • Onboards new employees, issues equipment, and assists with workstation set-ups. Provisions system access and sets permission for employees based on department and position. • Supports end user training related to spam filtering. • Offboards employees; retrieves equipment, removes licenses and access from IT systems and business applications upon separation. • Uses internal and external knowledge bases and resources to research issues independently, escalate issues outside the technician’s level of knowledge and experience (including most server and networking issues, as appropriate) • Advises, trains, and assists users on how best to utilize systems. • Coordinates with outside IT consultants regarding systems and issues needing resolution. Qualifications: . Knowledge of Digital Watchdog security systems • Knowledge of iOS, Apple iPads, Square software and POS networks. • Knowledge of Windows 10/11 systems, Microsoft 365, email, and printers. • Ability to provide quality customer service and teamwork while managing multiple tasks and projects under competing deadlines. • Strong senses of discretion, urgency and confidentiality. • Knowledge of iOS, Apple iPads, Square software and POS networks. • Ability to monitor and edit website, as needed. • A knowledge of security systems, with substantial number of IP cameras and related network is a plus. • May be required to assist in the evening and/or weekends and travel occasionally. Will be required to work overtime hours at 4th of July and New Year’s Eve.

Senior Network Engineer Duration: Long Term Contract Location: Getzville NY – Onsite Note: should be expertise in NOC and Operation and should have active Certificate with CCNA, CCNP   Job Description: As a Network Operations Engineer, you will: •             Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc. •             Manage operational network maintenance activities and implement changes •             Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems •             Assist with root cause analysis of incidents •             Assist with periodic network reviews and analysis •             Help with establishment of operational procedures & support documentation •             Review, track and update network operations policies, standards and documentation •             Assist with development of the network management platform adoption, configuration and tuning •             Complete Daily network checks and operational handover duties •             Participate in shift rotation coverage What You'll Need: •             10+ years’ experience in IT infrastructure operations/support role •             Knowledge of network routing and switching technologies and routing protocols •             Experience with various Cisco equipment (routers, switches) •             Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable •             Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable •             Formal technical certification such as CCNA/CCNP

Job Summary: This role is on-site and responsible for supporting the organization’s computer systems, hardware and software and helping end users with technical issues submitted through the help desk. Duties and responsibilities: • Installs, configures, upgrades, and troubleshoots problems related to hardware, software, phones, and other equipment (e.g., printers) and systems. . Install and configure Digital Watchdog security systems • Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC’s. • Diagnose, tracks, resolves, and documents problems and resolutions. • Onboards new employees, issues equipment, and assists with workstation set-ups. Provisions system access and sets permission for employees based on department and position. • Supports end user training related to spam filtering. • Offboards employees; retrieves equipment, removes licenses and access from IT systems and business applications upon separation. • Uses internal and external knowledge bases and resources to research issues independently, escalate issues outside the technician’s level of knowledge and experience (including most server and networking issues, as appropriate) • Advises, trains, and assists users on how best to utilize systems. • Coordinates with outside IT consultants regarding systems and issues needing resolution. Qualifications: . Knowledge of Digital Watchdog security systems • Knowledge of iOS, Apple iPads, Square software and POS networks. • Knowledge of Windows 10/11 systems, Microsoft 365, email, and printers. • Ability to provide quality customer service and teamwork while managing multiple tasks and projects under competing deadlines. • Strong senses of discretion, urgency and confidentiality. • Knowledge of iOS, Apple iPads, Square software and POS networks. • Ability to monitor and edit website, as needed. • A knowledge of security systems, with substantial number of IP cameras and related network is a plus. • May be required to assist in the evening and/or weekends and travel occasionally. Will be required to work overtime hours at 4th of July and New Year’s Eve.

Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday. Primary Responsibilities Responding quickly and thoughtfully to incoming support inquiries and issues. Communicating directly with existing and prospective customers via phone, text, web chat, and email. Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. Providing direct support to the lead engineer. This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia. Requirements Technical Skills Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling) Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik Working knowledge of OSI model Experience with network monitoring software preferred Familiarity with wireless broadband radio and fiber networks. Personal Attributes Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience. Works well under pressure; example: can identify and solve service-impacting network issues in a timely mannger Friendly, enthusiastic, and professional communication . You may be asked to interact with customers and must have strong customer communication and customer service skills Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company. Interest in networking, startups, and solving technical problems. Benefits Attractive salary based on capabilities and background. Profit sharing Paid time-off (PTO). Medical and dental benefits. About Honest Networks Honest Networks believes high-quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net