Front Desk Member Services Agent (nob hill)

The University Club of San Francisco, founded in 1890, is a private social club and boutique hotel located on Nob Hill in San Francisco. As a Front Desk Agent at The University Club of San Francisco, you are the first point of contact for all members and guests walking through our doors. Our members and guests are the heart of the Club, and we’re looking for someone who can represent us with warmth, professionalism, and poise. The ideal candidate provides exceptional customer service, engages confidently with members and guests, and communicates clearly and professionally over both phone and email. You should be organized, personable, and attentive—able to manage day-to-day responsibilities while addressing questions or concerns thoughtfully and efficiently. This is a highly visible role that requires a polished presence, a positive attitude, and the ability to remain calm, focused, and solution-oriented in a detail-driven, guest-focused environment. Available Shifts: Wednesday-Sunday 3 pm - 11 pm Key Responsibilities: Greet members and guests warmly and professionally upon arrival Deliver exceptional customer service to all members and guests Manage room reservations, check-ins, and check-outs Coordinate special requests, room assignments, and availability inquiries Communicate room status updates with housekeeping and maintenance teams Oversee room key system and apply suggestive selling techniques when appropriate Accurately process payments, charges, and account postings Monitor and respond to front desk emails and phone communications Accept, log, and distribute packages and deliveries Maintain lobby reader board and stay informed of Club activities and meetings Adhere to all safety, emergency, and security procedures Keep the front desk area clean, organized, and presentable Complete daily opening and closing checklists File Reciprocal Club letters of introduction promptly and accurately Work independently and take initiative to resolve member or guest concerns Communicate with housekeeping to ensure rooms are ready when guests arrive Manage multiple tasks simultaneously, including fielding phone calls while assisting guests in person Additional Requirements: Must be comfortable working holidays (with bonus pay provided) Strong multitasking and problem-solving skills Preferred Qualifications: 1+ year of experience in hospitality (hotel, club, or resort) Strong verbal and written communication skills in English Proficient in Microsoft Word, Excel, and Outlook Professional phone etiquette and attention to detail Self-motivated, dependable, punctual, and team-oriented Strong problem-solving skills and ability to stay calm under pressure