Alameda Customer Service - Customer Facing Job Listings

ASL (American Sign Language) Interpreter63852319414531120

Workable

ASL (American Sign Language) Interpreter

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is Urgently hiring ASL (American Sign Language ) interpreters to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are typically during business hours Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $35 - $45 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Exhibit proficiency in ASL (American Sign Language) Be willing to complete ASL (American Sign Language) assessment by as Certified ASL Professional (exceptions can be made with proven work history and certifications). Complete all required documents in a timely manner. Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Talent Acquisition team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule

Dublin, CA 94568, USA

$35-45/hour

Workable

Housing Coordinator

Job Location: San Francisco  Salary: $26.44   Organization Overview  Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.  Position Summary With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness. The Housing Coordinator ensures tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. This work includes collaborating with property providers and case managers to mitigate conflict, prevent eviction and address housing related issues. This role involves working closely with individuals who have a history of trauma, providing them with support, guidance, and resources to aid in their healing journey. The ideal candidate will possess a deep understanding of trauma-informed care principles and be committed to creating a safe and empowering environment for our clients. Position Responsibilities Coordinate client move-ins into scattered-site, supportive housing units. Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability. Work with the Housing Acquisition Specialist team to assist with housing placements and assignments. Assist with maintaining client application reviews and trackers. Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks. Respond to housing and tenant-related emergencies during normal business and after hours. Master the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988. Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participant through the process to obtaining the request. Submit and follow up on tenant maintenance requests. Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants. Routinely make home visits and phone calls to program participants. Attend all agency staff meetings and trainings, as well as department meetings and case conferences. Other duties as assigned by Program Supervisor and Program Manager Requirements Professional Experience Experience with homeless, developmentally-disabled, and/or other marginalized populations a plus Case Management experience is a plus Knowledge of different housing models, particularly rapid rehousing, a plus   Knowledge, Skills, and Abilities Bilingual a bonus Excellent verbal and written communication skills Strong interpersonal skills Willingness to travel and make multiple visits in the field Access to reliable transportation Basic computer knowledge, MS Word and Excel required; PowerPoint preferred Flexibility required regarding scheduling and prioritizing of tasks Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment    Core Competencies  Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services  Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties  Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking    Organizational Values  Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.   Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.   Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.   Travel Requirements This position requires frequent visits to properties, attendance to on-site partner meetings, community meetings, funding workshops, training, and other events, primarily in the San Francisco Bay Area. Opportunities to attend events outside San Francisco’s Bay area, including Brilliant Corners’ sponsored events throughout California or nationally, may also be presented for this position. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Salary range for this position is $26.44 annually. This position is being offered at $26.44 annually.  This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement.  Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Benefits Health Care Plan (Medical, Dental, & Vision)  Retirement Plan (With 5% Match)  Life Insurance (Basic, Voluntary and AD&D)  Paid Time Off (Vacation, Sick & Public Holidays)  Family Leave (Maternity, Paternity)  Short Term & Long-Term Disability  Training & Development  Wellness Resources  Hybrid Work 

San Francisco, CA, USA

$26/hour

Server at Japanese Restaurant in San Mateo + Tip63851604056195122

Workable

Server at Japanese Restaurant in San Mateo + Tip

We are looking for servers at our Hillsdale San Mateo location. Pay Scale: From $17.95~$19.95 + Tips Server: $17.95/h + TIP Lead Server: $19.95/h + TIP Requirements We are looking for someone who able to communicate in English loves food and people handles high-pressure situations well is a team player efficient in a fast-paced, food service environment can lift up to 50 lbs able to work various shifts per week and be available on weekdays and weekends Benefits and vacation eligibility are based on the number of hours worked. Benefits flexible scheduling career growth potential free or discounted shift meal 401K plan We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits, 401K plan and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company.

San Mateo, CA, USA

$17-19/hour

Implementation Specialist (SaaS Healthcare)63850903972865123

Workable

Implementation Specialist (SaaS Healthcare)

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes. Requirements Job Responsibilities Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations Train customers on the use of the software, including best practices and workflow optimization Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process Coordinate collaboratively with internal teams to meet project milestones Ensure a smooth transition from implementation to Customer Success Qualifications Bachelor's degree 2+ years software implementation experience Experience in a healthcare setting definitely a PLUS Skills Project Management Critical thinking and problem-solving Strong time management and organization Excellent verbal and written communication Empathy Customer Service mindset and focus Curiosity and self-motivation Confidence and resilience Benefits We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?! 401(k), Unlimited PTO, Health Insurance and.... 100% remote! You can work from ANYWHERE! Salary Range: $50,000-$60,000 per year

Palo Alto, CA, USA

$50,000-60,000/year

Workable

Spanish Interpreter

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is seeking bilingual and multilingual individuals to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are available Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $25 - $30 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Fluency in English and target language with a comprehensive understanding of idiomatic speech and cultural patterns. Previous interpreting experience, preferably in medical, legal, or educational settings. Demonstrated professionalism, punctuality, and adaptability in the workplace. Ability to work independently and as part of a team. Strong communication, analytical, and problem-solving skills. Ability to operate basic communication Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent; or certification in interpreting or related fields. How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Talent Acquisition team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule

Livermore, CA, USA

$25-30/hour

Workable

Mam Interpreter

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is seeking bilingual and multilingual individuals to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are available Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $25 - $30 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Fluency in English and target language with a comprehensive understanding of idiomatic speech and cultural patterns. Previous interpreting experience, preferably in medical, legal, or educational settings. Demonstrated professionalism, punctuality, and adaptability in the workplace. Ability to work independently and as part of a team. Strong communication, analytical, and problem-solving skills. Ability to operate basic communication Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent; or certification in interpreting or related fields. How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Recruitment team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule

Oakland, CA, USA

$25/hour

Tennis Coach & Fitness Professional63848560075265126

Workable

Tennis Coach & Fitness Professional

Mountain View Tennis is seeking a passionate, hard-working, and organized tennis and fitness professional who is ready to join a dynamic team. MV Tennis professionals use the Rally Progression Method (an engaged, partner-based method of instructing tennis) as well as dynamic level tracking to assist customers with personal development. Our tennis company embraces successful concepts commonly seen in the boutique fitness industry including: one focused training methodology continuous customer feedback with technology social connection (specifically building community at public parks) This unique tennis opportunity is ideal not only for those beginning a new career in the racquet sports industry, but for recent graduates looking for practical field experience to pursue future careers in information systems, marketing and graphic arts, business administration, and public affairs (parks and green space). All coaches must become fluent in digital platforms for messaging, task management, and customer relationship management. Requirements Interested candidates should be avid tennis players with at least five years of formal learning as a player and preferably a competitive background. Qualifying experience may include: Participation in junior tournaments (USTA or foreign rankings) or Participation in adult tournaments (USTA or foreign rankings) or Participation in any level of college tennis. Note that skilled players lacking an extensive competitive background may compensate with technical skills from other sports and fitness disciplines. All tennis enthusiasts are welcome to apply! In addition to on-court coaching, all candidates must be willing to (1) embrace an active off-court customer service role and (2) learn a suite of mobile and desktop applications to complete daily tasks. All coaches are required to: Work off-court on customer service and support Learn tennis-specific technical skills such as racquet stringing Complete daily facility maintenance tasks such as court upkeep, storage, inventory, and clubhouse cleaning Master a minimum of five core apps to complete daily work including Benefits The starting base rate for qualified candidates is $26 per hour. The approximate effective rate is $30 per hour for a first-year, full-time coach, which includes benefits, commissions, and quarterly bonuses. Part-time and full-time employment options include: Student 10+ | 10-19 hours | Partial Quarterly Bonus Part-time 20+ | 20-29 hours | Partial Quarterly, PTO, Promotion Full-time 30+ | 30-40 hours | Full Quarterly, PTO, Health, Rapid Promotion, Leadership Track Annual Income ranges*: Level 3 Coach: 52-64K Level 4 Coordinator: 59-71k Level 5 Supervisor: 68-82k *range estimates are based on 50 working weeks at 36-40 work hours per week New coaches will qualify for the full benefits and quarterly bonuses below after completing the required 90-day training period: Paid Time Off (PTO) Group Medical Plan or Health Stipend Full Quarterly Performance Bonus Relocation Package (financial assistance for qualified out-of-region candidates)

Mountain View, CA, USA

$26/hour

Workable

Igbo Interpreter

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is seeking bilingual and multilingual individuals to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are available Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Requirements How to Qualify: Fluency in English and target language with a comprehensive understanding of idiomatic speech and cultural patterns. Previous interpreting experience, preferably in medical, legal, or educational settings. Demonstrated professionalism, punctuality, and adaptability in the workplace. Ability to work independently and as part of a team. Strong communication, analytical, and problem-solving skills. Ability to operate basic communication Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent; or certification in interpreting or related fields. How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Recruitment team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule

San Francisco, CA, USA

Negotiable Salary

Customer Support Rider Operations63847588719235128

Workable

Customer Support Rider Operations

Location: Foster City, CA, United States Work environment: In-person Expected pay amount: 29.00 USD Per Hour Schedule: Multiple shifts/schedules Assignment length: 6 month rolling contract with no end date Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates local to the Foster City, CA area. Job description JHCareers and partners are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides. We are seeking an experienced individual that will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations. As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles. Available Shifts: Mon. - Fri.: 5:30PM - 2:00AM Tues. - Sat.: 7:00AM - 3:30PM Weds. - Sun.: 7:00AM - 3:30PM Mon. - Fri.: 3:30PM - 11:00PM As Customer Support - Rider Operations, you will: Provide live rider support before, during and after missions through a variety of support channels. Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated. Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions. Assist with testing and data collection. Work closely with Fleet Operations, Product, Software, and User Experience to improve operational processes and tools based on observed customer needs. Uphold a safety-centric, inclusive, and open-communication culture. Requirements 3+ years of experience in customer service/call center roles, involving both phone and written (e.g. email/chat) support Committed to providing a white-glove customer experience Proven ability to successfully de-escalate customer issues and problem-solve in real-time Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments Positive attitude, proactive/growth mindset and resourcefulness Willingness to work flexible shift hours and locations Preferred Skills: 3+ years' experience in high-stress situations, applying knowledge of de-escalation techniques Experience as an Instructor or Lead within a customer-facing team, or equivalent management/leadership experience Proficiency in multiple customer support and collaboration tools Basic understanding of data analysis to help build out and analyze metrics Basic QA testing experience Benefits Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs Employer covers all costs for short and long term disability and life insurance 401k package

Foster City, CA, USA

$29/hour

Workable

Hmong Interpreter

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is seeking bilingual and multilingual individuals to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are available Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $25 - $30 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Fluency in English and target language with a comprehensive understanding of idiomatic speech and cultural patterns. Previous interpreting experience, preferably in medical, legal, or educational settings. Demonstrated professionalism, punctuality, and adaptability in the workplace. Ability to work independently and as part of a team. Strong communication, analytical, and problem-solving skills. Ability to operate basic communication Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent; or certification in interpreting or related fields. How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Recruitment team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule

Vallejo, CA, USA

$25/hour

Workable

Facilities Manager

City Wide Facility Solutions – Oakland is looking for a driven and detail-oriented Facilities Manager to manage client relationships, oversee nightly operations, and ensure service quality across our commercial facility accounts. This hybrid role blends the responsibilities of an Account Manager with second-shift operations and quality assurance oversight. If you’re passionate about service delivery, problem-solving, and working with people, this is your chance to grow with a national leader in facility management. Responsibilities Account & Facility Management Serve as the primary point of contact for assigned commercial clients in the Oakland/East Bay area Manage and grow strong client relationships through site visits, communication, and service planning Coordinate services delivered by independent contractors (ICs) across janitorial and maintenance work Ensure services are completed on time, within scope, and according to contract terms Identify upsell and expansion opportunities through proactive client engagement Night Operations (2nd Shift) Conduct nightly facility walkthroughs to ensure quality and compliance Provide oversight to contractors Address service issues and client concerns in real-time during the second shift Be available for occasional on-call support or emergency response during night hours Compliance & Quality Assurance Implement quality control systems and perform routine audits Document deficiencies, assign corrective actions, and follow up on resolutions Track compliance with service agreements, safety standards, and performance KPIs Prepare reports and participate in client business reviews as needed Requirements 2–3+ years in facility services, janitorial management, or B2B account management Demonstrated leadership experience, ideally overseeing operations or contractors Strong organizational and communication skills Proficient with computers and comfortable using CRM platforms and mobile apps for scheduling, reporting, and communication Willingness to work second shift (afternoon/evening) with flexible hours Ability to resolve service issues with urgency and professionalism Valid driver’s license and reliable transportation Bilingual (English and Spanish) Benefits Base Salary + uncapped commission + bonus Health, Dental, and Vision Insurance Retirement Plan + 3% employer contribution match Car allowance Company-provided Laptop and Phone Paid Time Off (PTO) and paid holidays Donation match Apply and join our team today!

Oakland, CA, USA

Negotiable Salary

Customer Success Specialist (Full-Time/Intern)638442468535071211

Workable

Customer Success Specialist (Full-Time/Intern)

About the role As a Customer Success Specialist at Flowith, you'll play a pivotal role in redefining user engagement, acting as the essential bridge between our innovative technology and its users. This position merges empathetic communication with analytical skills, enabling you to address diverse user needs and enhance their experience with our platform. You'll be instrumental in gathering insights from user interactions, driving improvements, and ensuring that every touchpoint with Flowith is not just a service interaction but an opportunity for meaningful connection and discovery. Join us as we revolutionize how users experience AI and craft a service journey that feels both intuitive and empowering. Responsibilities User Support & Problem Resolution Master Flowith's core functionalities including Knowledge Garden, Agent Neo, and Canvas Deliver timely and professional technical support and consultation services Analyze user feedback to identify and address common issues Content & Community Management Guide users in effectively leveraging Flowith to build personal knowledge bases and Agents Facilitate knowledge exchange within the community, nurturing the creation and trading of thought chains and knowledge bases Curate and showcase engaging user-generated cases to enrich the platform's example library User Experience Enhancement Systematically gather and organize user feedback and suggestions Collaborate closely with the product team to provide frontline user insights Contribute to product iteration and feature optimization discussions Growth & Retention Strategies Design and implement initiatives to boost user engagement and retention rates Analyze user behavior metrics to optimize customer journeys Support the promotion of Flowith's innovative AI interaction concepts Requirements Current university student or bachelor's degree holder with comprehensive understanding of AI or internet product operations Exceptional communication skills with the ability to interact with users in a clear, friendly, and patient manner Excellent learning ability, able to quickly understand emerging AI concepts and master product usage Detail-oriented with strong time management, capable of providing prompt, accurate, and high-quality responses Highly adaptable with excellent teamwork capabilities and strong empathy and resilience Prior experience in customer service and Discord community management preferred Genuine enthusiasm for AI technology and Flowith's vision and philosophy Ability to authentically connect with users and understand their core needs Creative problem-solving mindset with the ability to deliver innovative solutions Willingness to challenge conventional customer service approaches and drive service innovation For U.S.-based applicants: Remote work is available - no need to relocate. Please note that visa sponsorship is not currently offered. Accessibility support: If you have any accessibility needs or questions regarding the application process, please contact us at join@flowith.us Benefits Workspace & Lifestyle: Pet-Friendly Policy: Bring your furry friends to work (we have resident cat & dog: an Orange tabby and a Golden Terrier Mix). Island Hackathons: Periodic team retreats to nearby islands for innovative coding sessions and team building Tech Community Events: Regular participation in global tech meetups and innovation showcases Dynamic Office Environment: Spaces that transform from productive workplaces by day to social hubs with bar and gaming areas by night Refreshments: Complimentary snacks and drinks Unlimited AI Tools: Free access to Flowith and other cutting-edge AI applications Wellness Program: Free Gym Work Arrangements Flexible Hours: Start your workday between 10AM-2PM with an 8-hour workday within a 5-day week (or customize your working hours to match your productivity peaks) Flexible PTO: Generous paid time off policy that trusts you to balance work and life Remote Work Options: Hybrid work model with flexibility to work from home Comprehensive Benefits Package Competitive Compensation: Industry-leading salary structure (base + options package) Premium Health Coverage: Comprehensive medical coverage Professional Growth: Dedicated budget for conferences, courses, and certifications

San Francisco, CA, USA

Negotiable Salary