Browse
···
Log in / Register

IT Support Tech

Negotiable Salary

Billings Flying Service

Billings, MT, USA

Favourites
Share

Description

SUMMARY The IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech shall be responsible for responding to IT systems issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. This position provides an opportunity to be a part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and take action to find solutions to problems. DUTIES AND RESPONSIBILITIES Gathering and triaging employee requests for IT support. Responding to IT support requests in a timely manner. Interfacing and communicating with BFS users to assist with resolving IT related problems or technology builds. Gathering information and examining problems from multiple angles to find and implement the most suitable solutions. Walking employees through step-by-step resolutions via phone, email or in person. Physical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment. Installing software updates and upgrades, firmware updates, new software installs and other software support. Onboarding new employee technical setups. Reclaiming and decommissioning IT devices for employee terminations. Researching and sourcing the most efficient procurement of any needed IT equipment. Researching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment. Requirements SKILLS AND ABILITIES Demonstratable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phones systems. Current knowledge of technology and recent innovations in IT. Be able to provide technical solutions to problems related to both hardware and software applications that arise in office settings. (Desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment) Enjoy hands on problem solving that could involve troubleshooting complex problems in an advanced, secure technology platform. Operational knowledge of computer, network, server, and security equipment, and how all fits together. Be able to work with minimal supervision with good decision-making skills. Enjoy taking ownership of projects and issues, working hands on to accomplish tasks. Be able to learn new information, skills, and ideas to complete projects and tasks as required. Ability to read, analyze and interpret technical procedures, schematics, and other technically oriented documents. Work with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software. The ability to understand and follow instructions and the ability to concentrate is required. Excellent written, verbal, communication, and interpersonal skills. Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned. The ability to get along with others or to be part of a team. Regular attendance at the worksite. EDUCATION and/or EXPERIENCE Associate’s degree in information technology, or computer/technology, or equivalent field is preferred; work experience or combination of work and education may be substituted. Previous experience in a technology role is preferred. Experience with government security requirements compliance and other cybersecurity standards is an asset. Must be a U.S. Citizen. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. WORK ENVIRONMENT/PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work performed in an office and factory settings. Exposure to shop environment such as noise, dust, odors, and fumes. Occasionally required to lift up to 50 lbs. Regularly required to sit, stand, bend, reach and move about facilities. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Billings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity. Benefits Full time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials. Medical, dental and vision insurance. 401K with up to 4% company match. 16 paid holidays per year.

Source:  workable View original post

Location
Billings, MT, USA
Show map

workable

You may also like

Workable
C4PS-2510 Tactical Radio (TACRAD) SME - SEPTEMBER 2025
Position Title: Tactical Radio Subject Matter Expert (TACRAD) Location: Camp Pendleton, CA Position Type: Full-time Salary Range: $70,000 - $80,000 USD Security Clearance Requirement: Position requires active security clearance Certification Requirements: CompTIA Security+ Years of Experience: 3 - 5 years direct experience with TACRAD Roles and Responsibilities: This position is a dual-hatted role that reports directly to the PM or a designee.  The role provides remote and on-site support in the set-up, operation, and troubleshooting of both Tactical Radio (TACRAD) and Terrestrial High-Capacity Communications (THC2) systems.  These support efforts are provided to the Fleet Marine Force (FMF) while deployed, in garrison, in preparation for, and while participating in major exercises and contingency operations in CONUS and OCONUS. Will work cross-functionally with several departments and those who are performing work at Government Customers’ sites.  Position will be required to travel at the Government Customer’s request.  Travel is expected up to 25%.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides expertise on Tactical Radios (TACRAD). Provide on-site and global command, control, computer, communications, and intelligence (C4I) systems technical support to the operating forces of the United States Marine Corps, joint services, allied nations, and program offices to ensure effective use of C4I systems throughout the spectrum of military operations. Will provide C4I systems expertise to include troubleshooting, guidance and analysis of tactical communications systems, system set-up, maintenance, upgrades and configuration management for fielded Marine Corps C4I systems.  Works in a team environment consisting of military, government civilians, and contractor personnel. Utilizes technical expertise in at least two systems to include (but not limited to): VSAT/SATCOM, NOTM, COC, CAC2S, AFATDS, TBMCS, JBC-P, MCH, MARCIMS, JADOCS, AFATDS, TCS, MMIM, FTAS, IDS-MC, URN, JTCW, TVSS, THSv2, C2PC, SPRS, tactical radios and tactical networks. Configure, program, operate, troubleshoot, and conduct fault isolation of the AN/MRC-142, WPPL-T, AN/TRC-170, AN/TRC-238(LRS). Support THC2 Systems during test and evaluation events.  Perform spectrum analysis. Interface with FMF personnel and US Government employees to provide break/fix support to USMC tactical networks in a fast-paced, high-energy environment. Research questions using available information resources: technical manual, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s). Identify and elevate situations requiring urgent attention. Train the FMF to set up, configure, operate, troubleshoot, and maintain the TACRAD and THC2 systems. Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications and Education Requirements: TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations. Thorough understanding of RF theory and antennas, to assist in HF antenna selection and erection in a Field expedient setting. Ability to install and operate associated radio software platforms to include the Harris CPA, RPA, JENM, ACES, NRDI, Code plug, ASTRO-25, and the Thales PC Programmer as these are integral mediums in programing nets, radio configuration, and SW/FW updating. Basic understanding of Computer Networking and sub netting, with the ability to troubleshoot and configure radio to PC connections on various versions of Windows OS. Have a foundation of network fundamentals for IP addressing and subnetting. Strong understanding of spectrums, frequency management, signal flow, and transmission theories. Familiar with the transportable, self-enclosed Troposcatter terminal (multichannel) AN/TRC-170A capable of transmitting and receiving digital data up to 100 miles. Familiar with vehicular-mounted integrated High-Capacity Line-Of-Sight (HCLOS) radio system AN/MRC-142 providing two-way secure digital wideband transmissions over voice and data in the band I and band III+ frequency bands up to 35 miles with ethernet interfaces. Familiar with the AN/TRC-238 (LRS), which combines high throughput, spectral efficiency and software-defined operational flexibility within a small form factor and can support multiple missions such as high-capacity backhaul, backhaul repeater, range extension node, aggregation/distribution and spoke at the network's edge. Familiar with Next Generation Troposcatter System providing Line-of-Sight (LOS), Obstacle Gain Diffraction (OGD), and Beyond Line of Sight (BLOS) Troposcatter (TROPO) communications. The system is designed to provide a transmission capacity up to 210 Megabits per second (Mb/s), depending on the path terrain. Familiar with the Wireless Point-to-Point Link (WPPL) terrestrial high-capacity line of sight (HCLOS) radio system that uses wireless RF links to extend local IP traffic using point-to-point and point-to-multi-point arrangements for extension of LANs to remote areas. Experience with the electro-magnetic spectrum Experience working with customers, addressing issues, and managing customer concerns and requests over the telephone and/or in person. Strong active listening, data entry, and documentation skills. Experience writing technical solutions and commercial knowledgebase articles. Intermediate analytical and troubleshooting skills, attention to detail, and consistent resolution of IT problems. Experience supporting Marine Corps C4I systems and equipment. Minimum of 3 years’ experience in military training and education. Direct participation in real-world operations is desired. Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling. Competencies: Adaptable to fluid environments Personal effectiveness/credibility Excellent attention to detail Effectively handle multiple projects simultaneously in a deadline driven environment Strong written and verbal skills Ability to work cross-functionally with several departments and prioritize tasks as needed Requirements TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations. Certification Requirements: CompTIA Security+ Benefits Benefits: Paid Vacation, Sick Time and Holidays Medical, Dental, Life and Disability Insurance 401K with Employer Contribution Matching Service-Disabled Veteran Owned Business Equal Opportunity Employer ISO 9001:2015 Certified Company www.c4plans.com
Camp Pendleton North, CA, USA
$70,000-80,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.