Technical Support Engineer

Expertise and Functions Perform all facets of a continuous 24/7 Global Network Operations and Security Center monitoring Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Support and service maintenance activities to include Change Management coordination during the assigned shift day/time Engage in all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Utilize communication skills, verbal and written, at both technical and senior/Executive management levels Understand Command level Management Speak clearly to diverse cultural audiences, VIPs, and dignitaries Perform as a section trainer and create lesson plans Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in management or other relevant discipline preferred Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher    Experience: 2+ years of professional experience in the required task area    Preferred Experience:   Experience in metrics-based IT Operations and Maintenance (O&M) teams Experience with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, and Systems Center Operations Manager) Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions Experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Experience with Network Operations in a network operations center or other 24x7x365 IT Operations environment Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices Knowledge of Cybersecurity principles and how to execute system/network security analysis Knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements Quality Assurance/Quality Control Inspection process knowledge Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $75,000 - 97,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Installing computer equipment at various locations throughout the state. Must have valid the Driver's license and reliable car. Also able to work on weekends and late nights.

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture. The Security Engineering Manager will lead the evolution of our cybersecurity engineering, architecture, and operations. This role bridges strategic and tactical domains – collaborate cross-functionally with IT and business stakeholders, oversee enterprise security architecture (both Cloud and on-prem), manage security engineering team, and optimize security operations (including an outsourced SOC). This is a strategic role designed for a seasoned security expert with a proven ability to manage teams, architect complex solutions, and influence across departments. The successful candidate must be strategic while also comfortable at tactical level, with both leadership and hands-on responsibilities. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job Functions include the following, but are not limited to: Leadership & Strategy Serve as a strategic advisor to the IT leadership team on emerging threats, investment priorities, and security posture. Set and track KPIs, KRIs, OKRs, and metrics to ensure effectiveness and continuous improvement. Collaborate closely with Infrastructure and Operations, Enterprise Applications, Application Development, and Enterprise Data teams to embed security into their processes. Present to executive stakeholders and help translate technical risk into business impact. Serve as the security SME in enterprise projects and technology investments, including tool evaluations, acquisitions, and divestitures, including strategic planning, budgeting, and cross-functional alignment. Security Architecture & Engineering Define and drive the enterprise security architecture roadmap across infrastructure, cloud, applications, and Operational Technology (OT). Lead the design and implementation of security controls, frameworks, and reference architectures. Oversee architecture reviews, and secure-by-design practices across the organization. Ensure baseline security measures are implemented and monitored (e.g., hardening, patching, zero trust, segmentation). Manage integration and ongoing optimization of security tools (e.g., CSPM, CNAPP, IAM, PKI, DLP). Identity & Access Management (IAM) Lead the Security Engineering function responsible for Identity and Access Management Architect and enhance enterprise IAM strategy including RBAC, PAM, MFA, SoD, and JML lifecycle. Drive IAM policy creation and enforcement across service, privileged, and user accounts. Guide the definition of IAM operating models, access certification processes, and automation of identity governance. Security Operations & Incident Response Oversee day-to-day security operations including SOC management (outsourced), SIEM/SOAR (Microsoft Sentinel), EDR/XDR, and threat detection and response. Collaborate with the SOC to improve detection rules, reduce false positives, and ensure robust incident detection and response capabilities. Plan and oversee penetration testing, forensic analysis, and incident investigations. Governance, Risk, & Compliance Align security architecture and operations with regulatory frameworks such as NIST, ISO 27001, CMMC, PCI-DSS, and GDPR. Partner with the GRC and Audit teams to ensure technical controls support broader compliance and risk. Coordinate with the GRC team to support policy development, risk assessments, and business continuity/disaster recovery planning. Requirements Physical Activities: The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Qualifications Experience: 10+ years of experience in cybersecurity with increasing leadership responsibility, with at least 4+ years direct people management in technical security teams. Extensive experience in security architecture, cloud platforms (Microsoft Azure, M365), and enterprise security tools. Strong command of at least 3 of the following core security domains: IAM, SIEM, vulnerability management, network security, DevSecOps, and incident response. Experience leading or managing an outsourced SOC or MDR provider. Proven leadership in security engineering and operations in a hybrid (cloud/on-prem) environment. Education: Bachelor’s degree in computer science, Engineering, related field, or equivalent work experience. Specialized Knowledge and Skills: Advanced degree (e.g., MS in Cybersecurity) is a plus. Certifications such as CISSP, CISM, Microsoft Certified: Cybersecurity Architect Expert, Azure Solutions Architect, or CEH. Experience with Microsoft Defender suite, Intune, Microsoft Sentinel, various IAM and Vulnerability Management Tools. Familiarity with security control frameworks (e.g., NIST CSF, MITRE ATT&CK, CIS). Excellent communication and interpersonal skills, with proven ability to lead across functions and influence executive stakeholders. Experience in Zero Trust architecture and OT security a big plus. Salary range for this position is $111,000 - $165,000 depending on experience Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

I am looking for an entrepreneur who understands financial software coding and is looking to be able to invest in this award winning software program with no financial investment. It has already been programed. You will need the ability to unpack (decompress) the new build and create a website platform to launch it (it is an Internet based program running on all platforms). You will be required to sell it yourself or build a sales team to sell it. (I have previously sold over $500,000 my first year to individual agents myself thru my speaking company called Computer Camp). This program (called Financial Keys) won Best Product of the Year for the National Association of REALTORS® and has been one of the top selling software programs in the country to individual agents for $350 per program. The new marketing platform will be to sell it to large franchises, Boards and Associations on a subscription basis. On a subscription sale at a monthly price of only 15¢ per agent per month for a small Association of only 18K agents is an annual income of almost $33,000 (to the owners of FinKeys). A sale to a large Association like the Florida Association of REALTORS is an annual revenue stream of almost $500,000! And that’s just one sale! This is like investing in a McDonald’s franchise yet nationwide. To get a preview of what this software does, you can copy this link on your smartphone or your computer: (Full link address is: https://www.youtube.com/watch?v=0VsniiURJdI )

About Black Spectacles  Are you a process-driven operations professional who thrives on structure, security, and keeping things running smoothly behind the scenes? At Black Spectacles, we’re proud to be the leader in our space—with the strongest brand, a thriving business, and an incredible opportunity for continued growth. As an entrepreneurial company, we’re ambitious in our plans to support the architecture community, fostering an environment where excellence, innovation, and collaboration thrive. We believe that operational success comes from discipline, documentation, and a proactive approach to compliance, security, and IT oversight—and at Black Spectacles, you’ll have the opportunity to put those into action every day. We’re seeking an Operations Manager – Compliance & Project Management to bring structure, discipline, and accountability across Black Spectacles operations. In this role, you’ll oversee compliance initiatives, vendor/IT systems, and cybersecurity readiness, while managing planning cycles, Summits, and process documentation with strong project management discipline. At Black Spectacles, you’ll benefit from: A team that lives and celebrates our values daily. Regular opportunities to see and feel the impact of your work. A fully remote work environment, complemented by semi-annual company trips to build connections. Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact we’re having on the profession of architecture, and by Inc. Magazine as one of the fastest growing companies in the country. Our Ideal Teammate We’re looking for someone who: Is motivated by contributing to a mission-driven company that supports the architecture and design community. Brings project management discipline to operations and compliance work, ensuring initiatives are delivered on time and with measurable outcomes. Thrives in a hands-on role balancing compliance, operational processes, and IT/security oversight.  Takes ownership and accountability for their work. Encourages calculated risks and shares ideas in a safe, supportive environment. Takes a world-class approach to their responsibilities and values collaboration. Lives our values of excellence, innovation, and taking care of our people. Role Overview As Operations Manager – Compliance & Project Management, you’ll be responsible for ensuring Black Spectacles’ operations are secure, compliant, and well-structured. You will oversee IT systems and the full lifecycle of equipment, drive compliance initiatives, manage contracts and insurance, and support structured planning cycles. This is a hands-on, high-ownership role where you’ll collaborate closely with leadership, finance, engineering, and other departments, while holding outside vendors and agencies accountable for delivering on expectations. We offer a competitive base salary of $80,000 to $100,000, commensurate with experience and qualifications. Responsibilities Compliance & Cybersecurity Manage IT and compliance policies, cybersecurity training, and readiness for external audits (e.g., SOC2). Ensure strong internal controls and defense systems are in place. Maintain organized systems for contracts, renewals, and compliance documentation. Strategic Planning & Operating Rhythm Guide business planning cycles, Rocks/KPIs, and quarterly/annual strategy sessions. Use Bloom Growth (or similar software) to track execution and progress. Enforce process documentation standards and maintain one clear operating manual for the company. Plan and execute semi-annual company Summits, including scheduling, bookings, logistics, and budgeting. IT & Equipment Management Oversee the lifecycle of company-issued laptops and devices (purchasing, shipping, set-up, secure offboarding/disposal). Coordinate with vendors for IT support, software installs/updates, and system access. Manage SaaS tools and system permissions across the organization. Requirements Proven ability to manage cross-functional projects from planning through execution, with strong attention to documentation and accountability. Experience with structured business operating systems or disciplined planning cycles (e.g., EOS, OKRs, KPIs, waterfall). 6+ years of professional experience in operations, IT, or compliance, ideally in a small–mid-sized company (Bachelor’s degree in business, operations, or a related field preferred. Demonstrated ability to manage compliance processes such as contracts and renewals. Experience with IT systems, cybersecurity practices, and equipment lifecycle management (directly or via vendors). Familiarity with external audit frameworks (e.g., SOC2) is a plus but not required. Proven strength in process documentation, enforcement, and optimization. Highly analytical and detail-oriented, with the ability to tie operations decisions to measurable impact. Comfortable working remotely and independently, with strong accountability. Ability to travel twice a year for in-person planning sessions and company events. Benefits Work From Home: Enjoy the flexibility of working remotely year-round. Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. Savings & Retirement Plans: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and a 401(k) plan with a company match of up to 4%. Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. Referral Program: Earn rewards by referring top talent to our team. Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie. If you’re ready to take the next step in your career and make a significant impact at Black Spectacles, please submit your resume and share why you’re interested in this role. We look forward to considering your application! Black Spectacles is an equal-opportunity employer.

About the Job: Repair cell phones, laptops, tablets, and other electronics Diagnose problems and complete repairs quickly and accurately Potential to run/manage the repair department Full-time position with competitive pay Qualifications: Proven experience repairing cell phones, laptops, and consumer electronics Strong technical and problem-solving skills Reliable, responsible, and punctual Ability to work in a fast-paced environment and learn new skills quickly Leadership skills a plus (opportunity to grow into a managerial role) Why Join Us? Competitive pay and growth potential Supportive team environment Opportunity to lead and build a repair department If you’re passionate about electronics repair and looking for a career with growth opportunities, apply now with your resume.