Data Analyst

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

APPLY HERE Are you looking to earn money from home? Join our expanding virtual team and engage in online tasks that are both enjoyable and well-compensated. Your Role: Complete interactive online tasks in the gaming sector (training included). Track your progress and earnings through our user-friendly platform. Experience a variety of tasks that keep your activities interesting. Perks & Compensation: Competitive Pay: Earn $500-$1,200 for a 20-hour commitment. Consistent opportunities for proven performers. Flexible Schedule: Work on your own time. No Experience Needed: Full onboarding and support provided. Next Steps: Click "APPLY NOW" below for a simple application process. We respond to all applicants within two working days. Testimonial: “Working with them has been fun! It pays really well and fast too. I've been working with them for 2 months and have nothing but good things to say. I've earned enough extra money to go on a 5-day cruise!" - Jenn M APPLY NOW

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Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Overview of Position The Tech 1 is an assistant and key worker in the Informational Technology team. They provide user tech support and training, maintain equipment, service help tickets, and work with the Director of IT to ensure all students and staff have effective working technology equipment and systems. This is a mid-level position, which requires steady growth, comparable to District needs. Supervisor ELC Director of Information Technology Supervises No one. Occasionally may direct or guide work of student aides. Key Team/Collaborators/Committees Director of IT Principal, Elementary Principal, Middle/High General Responsibilities – As an employee of a Christian school, all employees are ministers. All Employees will … Appreciate and make a strong commitment to the core values, philosophy, and mission of the school Demonstrate a positive Christian witness, service and representative of the school to the community. Be committed to Christian fellowship, including active involvement in a church body. Follow the Employee Handbook and will act in a way to preserve unity. Work to create and maintain a healthy, Christian environment for teaching and learning. Act professionally. Arrive to work and designated school functions on time and maintain regular job attendance. General Responsibilities and Essential Duties – Specific to This Position Collaborate and work closely with the Director of IT to ensure system functionality and address technical issues. Provide technical support. Assist users with common technical/technological issues related to school tools and platforms. Provide assistance and guidance to educators and students on how to use various technology tools effectively. Provide Audio Visual (AV) support. Fulfill projector/display and audio needs on campus, including events. Maintain records of help tickets to create a solutions knowledge base. Help create user guides, teaching tools, and FAQs for common issues and tools. Assist with equipment maintenance and set up of classroom technology and equipment. Help to maintain an up-to-date inventory of school-owned equipment and licenses. Other duties as assigned by the Director of IT or Superintendent. Qualifications: Spiritual Life A qualified applicant will attend a church, participate in active Christian fellowship, and strive to lead a life of positive Christian discipleship. Qualifications: Education and Related Experience Associate’s degree and/or office/system experience Prefer experience working in K-12 or school setting Prefer experience working in a non-profit or Christian organization Qualifications: Required Knowledge, Skills and Abilities Basic understanding of educational technology tools and platforms Strong communication skills and a customer-service orientation Physical Requirements Must be able to perform all essential elements of the job with or without reasonable accommodations. Must be able to physically operate a computer and keep organized records. Able to lift and move 50 pounds and carry a minimum of 25 pounds. Able to bend, kneel, crawl on floor, climb ladders, and physically perform all essential duties in this position description Work requires manual dexterity and close vision (to edit or proofread) with or without accommodations Environment Work is performed in diverse conditions. At times, the environment may be noisy with frequent interruptions. Students of varying ages may be present in workspace at times. Employee will move around campus, navigating varying terrain and using stairs. Hours Full-time August 15-June 15; 35-40 Hours/week. No benefits. Summer hours and infrequent nights or weekends may occur. Please fill out application and cover letter and resume at : https://www.eastlinnchristian.org/employment Posting closing on 10/17 and interviews on 10/22

@everyone Hiring: Tesla production line assembly staff needed near Reno, close to San Francisco. Must be proficient in using electric tools, quick-thinking and responsive. Applicants must be under 45 years old. Hourly wage $23-$25 per hour, meals and accommodation provided. Approximately 12 hours per day, up to 7 days per week. Contact phone number 6269771733 9296267666 WeChat ID: zxm6269771733