Customer Service & Relationship Representative — Fabric Merchants Inc. (East Los Angeles)

Customer Service & Relationship Representative — Fabric Merchants Inc. (Boyle Heights, East Los Angeles) Location: Boyle Heights, East Los Angeles Schedule: Part-time (30 hours/week, 6 hours per day, Monday–Friday) Pay: $19/hour to start (with potential increase based on performance) In-person position only (no remote work) About Us: Fabric Merchants Inc. is a long-established wholesale fabric company serving fabric stores, designers, and online sellers across the U.S. and Puerto Rico. We’ve been in business for over 25 years right here in Boyle Heights, and we pride ourselves on excellent customer relationships and service. Position Summary: We’re looking for a friendly, reliable, and professional person to join our team as a Customer Service & Relationship Representative. Your main job will be to call our existing wholesale customers — fabric stores, online shops, and designers — to check in, see what they might need, and let them know about fabrics available in our warehouse. This is not a hard-sell position — it’s about relationship building, customer service, and consistent communication. An interest in fabric, textiles, or fashion is a plus — but not required. Key Responsibilities: Make daily outbound calls to existing customers to check in and offer available fabrics. Follow up with customers who recently received shipments to ensure everything arrived correctly. Communicate with our outside sales representatives about customer needs and opportunities. Maintain notes on customer calls and follow-ups. Provide friendly, consistent, and reliable communication that reflects our company’s values. Qualifications: Excellent English speaking and phone communication skills. Spanish speaking ability is a plus (many of our customers are in Puerto Rico). Friendly, positive attitude and genuine customer service approach. Dependable and punctual — someone who enjoys connecting with people. Basic computer and email skills. Must be able to work in our Boyle Heights office (this is not a remote position). Local applicants preferred. Schedule & Pay: 30 hours per week (Monday–Friday, 6 hours per day). $19/hour to start, with room for growth. How to Apply: Please email your résumé and a brief cover letter