Director of Ops & Strategy at Careforce

About Careforce  Careforce is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we're building a next-gen Holdco of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We're starting with Interventional Psychiatry-bringing modern infrastructure, operational excellence, and scalable support.    Role Overview  We are seeking an exceptional Strategy & Ops Lead to manage all operational aspects of our enterprise account in the Bronx. This is a pivotal role where you'll serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution. This position offers a clear pathway to a Chief of Staff role for the right candidate who demonstrates excellence in execution and leadership.  Requirements Key Responsibilities  1. Account Management & Stakeholder Relations  Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision  Influence and educate customer executives to understand how to transform care delivery and improve patient experience  Develop trusted relationships with key account stakeholders and executive sponsors  Serve as the primary point of contact for all enterprise account matters   Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce  2. Operational Excellence  Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards  Monitor and analyze key metrics to ensure efficient and timely completion of tasks  Identify inefficiencies in operations processes and implement strategies for continuous improvement  Develop and implement operational policies and procedures to ensure smooth and efficient operations  Coordinate cross-functional internal teams to improve the entire customer experience  3. Strategic Leadership  Work closely with leadership on special projects and initiatives that drive organizational growth  Provide strategic counsel and insights on key clinical and operational initiatives  Anticipate and proactively address challenges and opportunities, identifying areas for improvement  Drive accountability through project management processes and ensure timely execution  Create and manage operational budgets to ensure financial health while supporting quality care delivery    Requirements  1. Experience & Education  6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups  Experience in "zero to one" environments, taking projects from concept to successful implementation  Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred  Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies  2. Skills:  Deep understanding of US healthcare operations, regulations, and reimbursement models  Exceptional stakeholder management abilities and executive presence  Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions  Project management expertise with a track record of driving outcomes inter-departmentally  Excellent communication skills with the ability to simplify complex healthcare concepts  Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments    Career Growth Opportunity  This role offers a unique opportunity to make significant impact on our business operations and strategic direction. For exceptional performance, there is a clear pathway to advance into a Chief of Staff role, working directly with executive leadership to drive organizational strategy and execution.    Location:   The enterprise account is based in the Bronx, NY, with regular on-site presence required to manage our enterprise account effectively.  Benefits Why Join Careforce?  Be part of reimagining outpatient specialty care at a critical growth stage  Work alongside experienced healthcare innovators and leaders  Influence the development of modern healthcare infrastructure and operations  Competitive compensation and benefits package  Significant growth and leadership opportunities in a rapidly expanding organization