Customer Service Team Member - Music School With Store (alameda)

SUMMARY: As part of our Automotive B2B Service Team, the Automotive Shop Management System (SMS) Specialist & Trainer plays a critical role in delivering technical expertise and customer training on our Shop Management Systems and related SaaS products. The ideal candidate is a knowledgeable and motivated professional who brings together technical automotive expertise, product support skills, and customer training abilities. This position supports repair facilities by providing remote onboarding, in-depth training, product demonstrations, troubleshooting assistance, and continuous feedback collection to improve SMS solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned: • Serve as a Subject Matter Expert (SME) for our Shop Management System (SMS) and Point-of-Sale platforms. • Conduct remote product training and onboarding for customers. • Provide technical support and customer assistance via phone, email, and web. • Translate customer feedback into actionable product improvements. • Troubleshoot technical issues, including software, API integrations, and cloud-based environments. • Support development teams by writing business requirements and use cases for SMS enhancements. • Deliver engaging presentations and product demonstrations. • Collaborate with cross-functional teams, including marketing and product development, to enhance customer experience. • Assist with the development and testing of mobile features like VIN scanning and customer interfaces. • Represent professionalism and distinguished customer service. QUALIFICATIONS: • 5+ years of experience working with Shop Management Systems or automotive SaaS platforms. • Experience in training or educating customers in a remote settings. • Familiarity with SMS platforms such as ShopMonkey, VIP, R.O. Writer, MotoSHOP, ALLDATA, Mitchell1, or equivalent. • Experience working with APIs, cloud tools, and SaaS ecosystems. • Strong troubleshooting and analytical skills. • Exceptional written and verbal communication skills. • Experience working in customer support or call center environments is a plus. • Automotive industry background preferred.

About Casa Homes are people’s most treasured assets, yet owning one often feels overwhelming. Casa is reimagining homeownership with a next-generation property management platform for single-family homes. We partner exclusively with primary homeowners, helping them stay on top of maintenance, handyman visits, and vendor coordination — so they can enjoy their homes instead of stressing about them. We’re an early-stage startup backed by leading investors, and we’re building a founding team of driven, detail-oriented people who want to grow with us. The Role As an In-Home Onboarding Specialist, you’ll be on the front lines of Casa’s mission — creating a complete digital profile of every home we serve. Think of it as turning a physical house into a “smart” record that our team can proactively manage. This isn’t HR or employee onboarding. Instead, it’s home onboarding: walking through each room with your teammate, documenting appliances, systems, finishes, and layouts so we can manage the property seamlessly moving forward. If you’re motivated, tech-savvy, and excited to join a fast-moving startup, this is your chance to build valuable skills, interact with high-end clients, and make a visible impact from day one. What You’ll Do - Visit member homes and conduct detailed room-by-room inventories - Photograph and document appliances, electronics, lighting fixtures, and other assets - Use specialized tools (3D scanner, paint scanner, floorplan apps) — training provided - Record fire safety devices, utilities, and other essential home infrastructure - Speak with homeowners to capture vendor info and service preferences - Represent Casa with professionalism, confidence, and discretion - Ensure all data is logged cleanly and accurately in our app What We’re Looking For - Detail-oriented and highly organized — you notice the little things - Excellent communicator who can make homeowners feel comfortable and cared for - Tech-friendly: comfortable using iPads, cameras, and connected tools - Physically able to move through multi-level homes, carry equipment, and perform hands-on tasks - Reliable personal vehicle, valid driver’s license, and proof of insurance - Clear background check required Bonus Points - Experience in hospitality, real estate, home services, property management, or inspections - Customer-facing or “white-glove” service background Why Join Us - $30/hour starting rate - Flexible scheduling (20–40 hrs/week depending on your availability) - Professional training and equipment provided - Opportunity to grow as Casa scales — early hires will shape the company’s culture and processes - Work directly with a founding team at a venture-backed startup How to Apply Interested? We’d love to hear from you. Reply with your resume and a short note on why this role excites you. Highlight any experience that shows your attention to detail, professionalism, or customer-facing work.

URGENT I am seeking an assistant to greet clients, assist in processing sales and generally bring your upbeat energy! Some tech experience on Apple platform is preferred but not mandatory. Hours 10:45 - 7pm. 15-16 days per month Exciting young team in gorgeous offices. The days vary but Thursday - Monday is typical. Ideally a student or someone without another job as the days can vary. INTERVIEWING THIS WEEKEND Friday to Tuesday. IMMEDIATE START Thursday Oct 2. Training provided. Attitude is everything! Men and women equally considered. All ages welcome to apply. PUNCTUALITY AND ATTENDANCE ESSENTIAL.

Join Our Team of Exceptional Customer Success Representatives! We are one of California’s highest rated kitchen and bath remodeling companies seeking passionate and talented individuals with exceptional customer service skills to join our team. As a family and Veteran owned business we aim to treat our team members and customers alike, as family. Our business was founded on a world class culture where your work and life balance are both supported by a team of like minded, exceptional people. If you thrive in a fast-paced environment and have a genuine desire to make a difference in people's lives, then this opportunity is for you! This open position is part time 4:30-7pm shift during weekdays with open opportunities during the day on weekends as well. Responsibilities: -Answer incoming calls from potential and existing customers -Provide information about our remodeling services and products -Qualify prospects and identify customer needs -Schedule appointments for in-home consultations -Handle customer inquiries professionally and promptly -Build strong relationships with customers and maintain a positive company image -Collaborate with your fellow team members to improve customer service Requirements: -Patience and empathy -A personality where your smile can be heard through the phone -The ability to inject positive energy with all those around you -Strong customer service orientation -Excellent listening skills -Proficiency in computer skills including Google Suite -Ability to work independently and as part of a team -Ability to handle multiple tasks simultaneously and prioritize effectively -Ability to remain calm and professional under pressure -Reliable method of transportation to our Oakland office Opportunity Hourly at $18-20 per hour depending on experience Part time positions are available Opportunity to work with a talented team of professionals Chance to make a positive impact on the lives of our customers If this sounds like you, we'd love to hear from you! **Please respond to this post with your resume and a written description of why you feel you’re the perfect person for this opportunity. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. CA LIC 1046117

Join Our Team of Exceptional Customer Success Representatives! We are one of California’s highest rated kitchen and bath remodeling companies seeking passionate and talented individuals with exceptional customer service skills to join our team. As a family and Veteran owned business we aim to treat our team members and customers alike, as family. Our business was founded on a world class culture where your work and life balance are both supported by a team of like minded, exceptional people. If you thrive in a fast-paced environment and have a genuine desire to make a difference in people's lives, then this opportunity is for you! This open position is part time 4:30-7pm shift during weekdays with open opportunities during the day on weekends as well. Responsibilities: -Answer incoming calls from potential and existing customers -Provide information about our remodeling services and products -Qualify prospects and identify customer needs -Schedule appointments for in-home consultations -Handle customer inquiries professionally and promptly -Build strong relationships with customers and maintain a positive company image -Collaborate with your fellow team members to improve customer service Requirements: -Patience and empathy -A personality where your smile can be heard through the phone -The ability to inject positive energy with all those around you -Strong customer service orientation -Excellent listening skills -Proficiency in computer skills including Google Suite -Ability to work independently and as part of a team -Ability to handle multiple tasks simultaneously and prioritize effectively -Ability to remain calm and professional under pressure -Reliable method of transportation to our Oakland office Opportunity Hourly at $18-20 per hour depending on experience Part time positions are available Opportunity to work with a talented team of professionals Chance to make a positive impact on the lives of our customers If this sounds like you, we'd love to hear from you! **Please respond to this post with your resume and a written description of why you feel you’re the perfect person for this opportunity. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. CA LIC 1046117

We have an immediate need for a Part Time Customer Service Associate at our self storage facility with excellent customer service and communication skills to join our family owned and operated real estate management organization. Associate will be responsible for the day-to-day operations of our facility, including sales, receiving rent, as well as maintaining a clean and professional facility. Prior self storage experience is helpful but not required, as we have hired many successful candidates in the past from other industries; such as retail / sales, apartment management, and other customer service oriented positions. Hours of employment are Saturdays and Sundays, 10am-6pm. Prefer someone who has some flexibility to cover for Manager during weekdays for sick leave and vacation but not required. Qualifications: - High School Diploma or equivalent - Self-motivated self-starter - Computer literate - Customer service oriented - Energetic and enthusiastic - Persuasive and sales-oriented - Outgoing and confident - Organized - Physically able to walk stairs, take out garbage, office/restroom cleaning & sweeping. Please reply by e-mail with your attached resume preferably listing the below information. - Job history with dates - Current position and location - Availability (when can you start training / work) - Computer software experience COMPENSATION: - $20.00 per hour plus performance bonuses HIRING REQUIREMENTS: Subject to E-Verify (Verifies Legal Working Status). Subject to a Background Check. Subject to Drug Testing. We look forward to hearing from you soon!