Sales Operations Director (Estimating & Project Management)

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

JOIN OUR TEAM TODAY The Host is the first impression of Tiffany’s Bistro and is responsible for setting the tone for the entire guest experience. The Host always greets guests in a warm and welcoming manner and properly maintains the condition of the store at all times. A professional attitude and sincere hospitality toward all guests is required at all times. The Host is fully aware of their assigned area and provides their guests with a fun experience, as well as technical issues during their visit. The Hosts are also knowledgeable and energetic to help guests with questions. Attendance is crucial-be here and be on time. Responsibilities: Perform guest services by greeting guests with a warm and welcoming smile. Ensure guest area is clean and properly prepared between each guest. Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example. Maintains a clean and organized work area. Maintain regular and consistent attendance and punctuality. Meet store operating policies and standards of safety and security, with or without reasonable accommodations. Engage with and understand our guests, including discovering the guests needs through clear communication. Available to perform many different tasks within the store during each shift. Available to work flexible hours when needed to accommodate the needs of fellow team members. Carefully monitors the store and assists management in identifying and resolving current and potential guest problems. Restocking inventory and cleaning throughout each shift. Qualifications: Must have reliable transportation and punctuality is a must. Ability to build relationships. Basic cash handling skills including writing dollar amounts and performing basic math to determine register balance. Lift a maximum of 20 pounds approximately waist high. Work at a pace consistent with changing business volumes and demands throughout the shift. Ability to learn quickly. Ability to understand instructions and request clarification when needed. Ability to work as part of a team. Basset certification required and can be obtained upon hiring. Must be 21 yrs. or older.

F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen.   Position Overview The Project Manager will manage Building & Infrastructure projects and the project team. Projects may vary between private and public owners, as well as a variety of delivery methods such as Design-Bid-Build, Design-Build and Construction Manager at Risk. This position is a managerial position responsible for managing projects and leading a team. As the Project Manager, you are primarily responsible for project financials, schedule, risk management, quality, and client relationships and needs. This position is a managerial position responsible for contracts and/or work orders that reports to the General Manager or Vice President. Assigned Responsibilities: Represent and demonstrate the values of F.H. Paschen: tenacity, versatility, ingenuity, and pride. Create a project team atmosphere of collaboration and teamwork amongst its members. Responsible for the management of the entire project, including scheduling, purchasing, quality and safety. Ability to participate in preconstruction services, including estimating and value engineering. Supervisory responsibility for Project Engineer(s), Assistant Project Manager(s), and Construction Intern(s) assigned to contract(s) and/or work orders. Collaborate with other Project Manager(s) to find alternative solutions. Collaborate and monitor Superintendent(s) performance on contracts and/or work orders. Point of contact for project management staff, architects, subcontractors, owners, engineers and more Understand details of project scope of work Create and maintain project cost reports. Negotiate financial disputes and change orders with owners. Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners. Develop field quality assurance and quality control plan with Superintendent. Collaboration of project safety plan with Superintendent(s) Responsible for managing MBE/WBE subcontracting requirements. Responsible for EEO/Affirmative action contract requirements Other duties as assigned.   Requirements B.S. in Construction Management or Engineering and / or 5-10 years of construction experience Experience of various delivery methods, including Design-Bid-Build, Design-Build, and Construction Manager at Risk Experience in healthcare, education, municipal, and suburban markets is preferred. Ability to manage multiple projects and personnel simultaneously. Knowledge of construction, design, cost reporting and cash flow management. Proficiency in Project Management Software Experience in Scheduling Software is preferred. Computer skills, knowledge of Project Management, good communication and organizational skills are necessary. F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance

JOIN OUR TEAM TODAY The Host is the first impression of Tiffany’s Bistro and is responsible for setting the tone for the entire guest experience. The Host always greets guests in a warm and welcoming manner and properly maintains the condition of the store at all times. A professional attitude and sincere hospitality toward all guests is required at all times. The Host is fully aware of their assigned area and provides their guests with a fun experience, as well as technical issues during their visit. The Hosts are also knowledgeable and energetic to help guests with questions. Attendance is crucial-be here and be on time. Responsibilities: Perform guest services by greeting guests with a warm and welcoming smile. Ensure guest area is clean and properly prepared between each guest. Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example. Maintains a clean and organized work area. Maintain regular and consistent attendance and punctuality. Meet store operating policies and standards of safety and security, with or without reasonable accommodations. Engage with and understand our guests, including discovering the guests needs through clear communication. Available to perform many different tasks within the store during each shift. Available to work flexible hours when needed to accommodate the needs of fellow team members. Carefully monitors the store and assists management in identifying and resolving current and potential guest problems. Restocking inventory and cleaning throughout each shift. Qualifications: Must have reliable transportation and punctuality is a must. Ability to build relationships. Basic cash handling skills including writing dollar amounts and performing basic math to determine register balance. Lift a maximum of 20 pounds approximately waist high. Work at a pace consistent with changing business volumes and demands throughout the shift. Ability to learn quickly. Ability to understand instructions and request clarification when needed. Ability to work as part of a team. Basset certification required and can be obtained upon hiring. Must be 21 yrs. or older.

F.H. Paschen has over 115 years of experience in the construction industry. You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built. But we are MORE than that. We offer MORE Versatility—as we work in any industry, offering any delivery method and service. We operate with MORE Tenacity—as we maneuver through tight schedules, spaces, and budgets. We provide MORE Ingenuity—by creating solutions to solve your greatest challenges. And we perform with MORE Pride—in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than just on time and on budget—we deliver with MORE Paschen. Position Overview This position is a managerial position responsible for managing projects and leading teams. Projects may vary between private and public owners. Assigned Responsibilities*: Represent and demonstrate the values of F.H. Paschen: tenacity, versatility, ingenuity, and pride. Responsible for the management of construction projects. Point of contact for management staff, architects, subcontractors, owners, engineers and more Ability to participate in life cycle of project including, but not limited to, estimating, value engineering, and scheduling. Supervisory responsibility for the project teams on the assigned contract(s) Collaborate with other Project Manager(s) to find alternative solutions. Collaborate with Superintendent(s) Negotiate financial disputes and change orders with owners. Document and negotiate changes that may affect project completion or contract costs with subcontractors and owners. Develop field quality assurance and quality control plan with Superintendent. Collaboration of project safety plan with Superintendent(s) Responsible for managing MBE/WBE subcontracting requirements. Responsible for EEO/Affirmative action contract requirements Other duties as assigned. Requirements B.S in Construction Management or Engineering and a minimum of 10 years of construction experience.  Experience with a general contractor managing projects or programs is required. Ability to manage project and personnel simultaneously.  Knowledge of construction, design, cost reporting and cash flow management. Computer skills, knowledge of Project Management, Scheduling, good communication and organizational skills are necessary. F.H. Paschen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you require an accommodation in order to complete this application, please contact Tracy Tesnow at 773-444-3474. Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly. Benefits Health insurance Dental insurance Vision insurance Paid time off 401K matching Flexible spending account Life insurance Referral program Professional development assistance Eligibility for Year End Bonus LifeLock Subscription

Looking for: Cake decorators who can help with making custom cakes, cupcakes, etc,