SQA Manual Tester

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Program/Project Management Analyst to support our NAVAIR customer in Patuxent River, MD. The selected applicant will perform a variety of program and project management support activities, including, but not limited to: Applying analytic techniques in the evaluation of program/project objectives Analyzing requirements, status, budget, and schedules. Performing management, technical, or business case analyses Collecting, completing, organizing, and interpreting data relating to aircraft/weapon/project acquisition and product programs Tracking program/project status and schedules Applying Government-instituted processes for documentation, change control management, and data management Requirements A bachelor's degree and a minimum of three (3) years of relevant experience are required. An associate degree plus four (4) years of additional experience performing work related to the labor category functional description may be substituted for a Bachelor’s degree. An active DoD SECRET clearance is required to start.  The applicant may be subjected to a security investigation and must meet eligibility requirements for access to classified information. The applicant must meet the designated clearance requirements and certification requirements as established IAW the DoD Manual 8570 / 8140 Cyber Workforce Program. The applicant must have one of the following certifications to start: Security+ CE SecurityX (formerly CASP) CGRC (formerly CAP) GSLC CISM CISSP (or Associate) The applicant must be knowledgeable and proficient in the following: Program and project management Written and verbal communications Customer interfacing Ability to work within secure environments Benefits At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package. Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The salary range for this position is $90,000 - $130,000.

Auto Body Technician – Competitive Pay Company: R&D Auto Body Location: [379 bowdoin st Dorchster MA 02122] Phone: 617-506-8289 R&D Auto Body is looking for an Auto Body Technician to join our team. We offer competitive pay and a professional work environment. Requirements: • Some experience in auto body repair/preparation • Ability to work as a team and follow repair procedures • Responsible and motivated to learn and grow If you have auto body repair experience and want to work with a great team, we want to hear from you! 📞 Call us today at 617-506-8289 to apply.

Provide end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover) Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration Drive RCA with durable corrective actions; track aging and verify effectiveness Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene) Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment) Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP or PMI certification preferred Lean Six Sigma Green Belt preferred AWS Advanced Networking – Specialty (or equivalent) or Azure Network Engineer Associate (AZ 700) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

At Cimbali Group, we support some of the world’s finest coffee equipment through expert technical training, dedicated customer service, and high-impact field support. We’re currently looking for a Technical Service Trainer to join our team. This role reports directly to the Director of Service. We support some of the world’s finest coffee equipment through expert technical training, dedicated customer service, and high-impact field support. . What We’re Looking For Solid electronic background with knowledge of espresso machines and grinders Service mindset with strong communication skills—verbal, written, and relational Ability to analyze, report, and respond to technical performance data Comfortable training others and supporting equipment in the field Microsoft Office proficiency; CRM/helpdesk experience preferred Self-driven, adaptable, and ready to contribute to a collaborative team Availability for domestic travel; valid driver’s license and passport Bonus: barista experience or coffee industry knowledge The main responsibilities will include: Delivering technical training on our full product portfolio (traditional espresso, super-automatics, grinders) Supporting sales, installations, and service escalation visits across North America Managing warranties and coordinating preventative/predictive maintenance plans Maintaining strong relationships with distributors and service partners Troubleshooting remotely via phone and support platforms Tracking activities, warranties, and performance data in our CRM/helpdesk tools Attending trade shows, conferences, and industry events as needed (30% to 50% travel monthly) Why Work With Us? Competitive salary ($65K–$75K+ depending on experience) Health benefits, 401(k), and paid vacation/holidays Opportunities to travel and train with our international HQ team Exposure to cutting-edge coffee tech—and yes, plenty of great espresso A chance to help shape the service experience in a fast-growing organization

Ensure consistent, reliable, and efficient IT delivery service within a technical domain Ensure consistent, high-quality service and drive continuous improvement through standardizing management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding performance of IT service delivery quality within a technical domain in design, transition, deployment, and operational support Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Be aware of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP, or PMI certification preferred AWS Cloud Practitioner or Azure Fundamentals (AZ 900) preferred Experience: 10+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience with and exposure to technology services within the Service Infrastructure domain, to include: o  Linux and Windows Servers o  Server Virtualization o  Cloud Infrastructure o  Storage Infrastructure o  DevOps and Automation o  Management and Orchestration Tooling o  Identity, Credentials, and Access Management Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Expanding business currently looking for workers (part or full time, preferential consideration given to full) who are interested in getting paid to assist in the examination, testing, cosmetic grading & repair, when necessary, of consumer electronics such as video games accessories (controllers, headsets, racing wheels & more), video game consoles, and other assorted consumer electronics. The job does not require a significant amount of experience however preferable candidates will have a basic knowledge of how to work consumer electronics one might find in the home. The position will require identifying an item's functionality, denoting if there's a deficiency in this regard, determining if the item is missing accompanying accessories, and prospectively performing some light repairs (training will be provided). This is a ground floor position as there are significant growth opportunities possible (dedicated repair technician(s), senior inspection line management & more may become available in time). Candidates are expected to be reliable, accountable, hard working and committed team players. Preferred candidates will be full time but we are also entertaining part time with a minimum commitment of 3 days per week. First come, first considered.