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On-Site\r\nReports to: CEO\r\nTravel: As needed\r\nComp: OTE $200k - $250k\r\n*** Please ensure you read through the entire job posting to better understand the work model, expectations, requirements, location, compensation and qualification requirements for this role. ***\r\nBefore You Apply\r\nThis role isn’t for the faint of heart. If you’re looking for a cushy 9–5, stop reading now. If you wake up with purpose, execute with precision, and lead from the front, read on.\r\nWho We Are\r\nWe’re Critical Control, a family-owned disaster recovery company based in California with boots on the ground nationwide. From day one, we’ve focused on delivering exceptional service and building a company we’re proud of. Today, we help families, commercial property owners, governments, and Fortune 500s navigate the worst days of their lives.\r\nWe’re not a sleepy regional player. We’ve been growing 70%+ YoY, setting the national standard for elite execution in restoration, no fluff, no shortcuts. This isn’t theory. This is execution. This isn’t legacy. This is legacy-in-the-making.\r\nWith offices in Petaluma and Sacramento, CA, and rapid expansion underway, you’ll join a team driven by strong core values, care for each other, and dedication to clients, making a real impact every single day.\r\nPosition Summary\r\nAs Director of Operations, you will own the field. Your mission: drive elite execution across operations, technician performance, customer satisfaction, and profitability with speed, precision, and zero tolerance for mediocrity.\r\nYou’ll report directly to executive leadership, managing key performance areas including Field Execution, Team Productivity, Customer Experience, Job Documentation & Closeout, Job Cost Management, Technician Training & Compliance, and AR/Project Closeout Support.\r\nRequirements\r\nKey Responsibilities\r\n Field Ops: Mobilize CAT/Large Loss teams within 4 hours, period. Zero excuses.\r\n Team Performance: Maximize revenue per tech per day. 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Build a culture of killers, not clock-punchers.\r\n Collections + AR: Maintain 90%+ collection rate with Requirements\r\n Background in disaster restoration, mitigation, reconstruction, or other directly related field services REQUIRED for consideration.\r\n Large loss experience working with deals $5m+ REQUIRED\r\n Proven success scaling operations from $5-10M to $30-50M+ in restoration, field services, or fast-paced ops-heavy businesses.\r\n Experience as a player-coach leader, building strategy and executing it hands-on.\r\n Tech-savvy, systems-minded, and allergic to chaos.\r\n Acquisition and integration experience to enable smooth operational integration post-acquisition.\r\nStrong change management skills to drive cultural and process adoption across growing teams.\r\n Sales connections within restoration, mitigation, or construction verticals are advantageous.\r\n Ability to travel as needed \r\n You Might Be The One If…\r\n✅ You’ve done this before and are hungry to do it again, bigger.\r\n✅ You thrive in complexity and fast growth.\r\n✅ You don’t whine. You win.\r\nDon’t Apply If…\r\n❌ You want “balance” before results.\r\n❌ You think working 40 hours means working hard.\r\n❌ You need someone to tell you what to do.\r\n❌ You’ve never been in the red zone with 2 minutes left and still delivered.\r\nBenefits\r\nWhat You Get\r\n Autonomy: Lead without micromanagement.\r\n Velocity: Work with a team that moves fast and means it.\r\n Growth: Our org is expanding rapidly, and so will you.\r\n Final Note\r\nThis role has real upside and real expectations. If you want to pour your heart into building something meaningful, something legacy-worthy, this is your shot.\r\nIf you’re the one, apply now and get noticed.\r\nBenefits:\r\n Employer-sponsored medical, dental, vision coverage \r\n Personal wellness program\r\n Paid holidays, vacation, and sick time\r\n Learning & Development:\r\n High growth potential as we grow\r\n E-learning training courses and Career pathing support\r\n Company-sponsored leadership and mentoring program\r\n Other Perks:\r\n No micro-management\r\n Culture immersion events\r\n Company provided phone, laptop, and apparel\r\n Company vehicle (Dependent on position)\r\n \r\nAs a national employer, we consider numerous factors when determining compensation, including the specific job responsibilities, your geographical location, and your level of experience. 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Outside of regular business hours, the House Supervisor is also responsible for overseeing admissions and discharges, unit operations, fiscal and staff management, and overseeing patient care services. The House Supervisor supports and directs Nursing staff assignments and facilitates communication with other disciplines, departments and community resources. The House Supervisor maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. bloodborne pathogen exposures).\r\n \r\nKEY RESPONSIBILITIES:\r\n· Works closely with Assessment and Referrals (A&R) to provide oversight of admissions and discharges. This includes timely assessments and inpatient admissions. \r\n· Assists the Nurse Manager in unit operations including (but not limited to) timely completion and review of multidisciplinary treatment plans (MDTP), checking logs (refrigerator, emergency cart log, POC testing, legal tracking logs) and accuracy of patient Kardex. \r\n· Conducts real-time audits of all seclusion or restraints interventions on assigned shift.\r\n· Monitors inventory of office, medical, and patient care supplies. Requests replenishment of supplies as needed.\r\n· Alerts the Administrator on Call (AOC) when urgent or extreme events occur. Examples include, but are not limited to, AWOL patients, 911 or urgent ambulance transfers, patient injuries, staff injuries, and incidents involving law enforcement.\r\n· Gathers and compiles data for daily shift and routine reporting. Prepares shift report and reviews with oncoming Nurse Manager or House Charge and forwards a copy to selected members of the leadership team. Routine reports include Shift Summary, Bed Control, and Incident Reports. \r\n· Prepares and investigates Incident Reports (IR) in an accurate and timely fashion; follows up with staff education to prevent reoccurring incidents.\r\n· Maintains a clutter free working environment.\r\n· In conjunction with the Nurse Manager, oversees staff assignments to prevent unnecessary overtime and ensure appropriate staffing levels based on census and acuity assessments. Assigns and adjusts appropriate staffing levels in conjunction with Staffing Coordinator. Reports any staffing concerns to Nurse Manager (NM) or CNO. Documents approved overtime on employee time adjustment forms.\r\n· Directly supervises nursing staff on assigned shift. Provides staff feedback on performance. Contributes to formal introductory and annual employee evaluations as prepared by the CNO or Nurse Managers. \r\n· Supports the CNO, Director of Nursing, Nurse Manager, and nursing staff to provide a high-quality orientation and ongoing education for clinical staff. Continually educates staff on key issues relating to hospital policies and procedures and health care regulations.\r\n· Ensures accurate and timely shift-to-shift reports.\r\n· Monitors clinical issues for high acuity patients or patients with unusual problems.\r\n· Coordinates off site tests, emergency room visits, admission and discharges, lab processes, work orders and audits.\r\n· Addresses and resolves patient and family complaints. Proactively works with NM and other hospital leaders when a complaint becomes a potential grievance and alert the hospital’s Internal Patient Advocate.\r\nRequirements\r\nPOSITION Requirements: \r\nEducation/Licensure\r\n· Current license as a Registered Nurse in the State of California. \r\n· Current Cardiopulmonary Resuscitation (CPR) certification required or obtained within initial orientation period. \r\n· Verbal de-escalation and physical intervention program as approved by the CNO.\r\n· Knowledge and experience of psychiatric diagnosis and associated risks, medications, biological systems, nursing process, treatment planning, and leadership. \r\n\r\nSKILLS AND COMPETENCIES\r\nThe House Supervisor will pass initial and annual competency evaluations including (not limited to): suicide prevention, safe use of restraints, de-escalation interventions, medication knowledge, code blue/emergency interventions, infection prevention, and appropriate use of seclusion and restraints. 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