Software Engineer, Skill Level 1

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time. Expertise is needed to support mobile devices as well as desktops and laptops. We are looking to fill 1 full-time employee for our 3rd shift, and you will be on-call 1 weekend per month, which will accrue PTO. This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging. You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts. PA state government or other government experience is helpful. This position is associated with a long-term contract with excellent career-building opportunities. This is a work-from-home position. Must be dependable with a proven ability to work without direct supervision. You must reside in the United States. Laptop & communication tools will be provided. Requirements · Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error. · Provide support communications for customer issues. · Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily. · Performs quality assurance (testing) procedures to ensure error-free working products and applications. · Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes. Job Requirements: · Ability to handle multiple tasks with changing priorities. · Ability to work in a fast-paced, deadline-oriented environment. · Shift schedule will be non-traditional working hours, including one weekend a month. · Ability to work independently to complete required tasks without direct support or supervision. · Understands basic user experience/information architecture. · Understanding of website technologies (HTML, CSS, JavaScript). · Content Management System (CMS) Experience preferred. · Ability to think critically to solve problems on the fly. · Strong analytical, prioritizing, interpersonal, problem-solving skills. A clear criminal background is necessary. U.S. permanent residency is required. Benefits 401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance STD/LTD Accidental Dismemberment

About GBG Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Identity and Fraud Product Team You’ll be joining a strategic product team focused on building and scaling authoritative data identity solutions globally. This team is responsible for integrating and managing relationships with credit bureaus, public record data sources, and other authoritative data providers to ensure the highest standards of identity verification. Head of Product – Authoritative Data Identity Solutions As Head of Product, you will lead the global strategy and execution for authoritative data identity solutions. You will own and nurture relationships with key data providers including credit bureaus and public record sources, and manage a globally distributed product team. Your leadership will be critical in shaping the future of identity verification through trusted data partnerships and innovative product development. What you will do Define and execute the global product strategy for authoritative data identity solutions. Own and manage relationships with credit bureaus, public record data providers, and other authoritative sources. Lead a globally distributed product team, fostering collaboration and high performance. Collaborate with internal stakeholders including engineering, data science, and compliance teams. Identify market opportunities and customer needs to drive product innovation and differentiation. Ensure product compliance with global regulatory standards including KYC, AML, and GDPR. Represent the product vision in customer engagements, industry forums, and strategic partnerships. Skills we are looking for Extensive experience in product leadership, preferably in identity verification or data-driven products. Strong understanding of authoritative data sources including credit bureaus and public records. Proven ability to manage and inspire globally distributed teams. Excellent relationship management and negotiation skills with external partners. Strategic thinker with a track record of delivering impactful product outcomes. Deep knowledge of regulatory frameworks such as KYC, AML, and GDPR. Exceptional communication and stakeholder management skills. To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers. Unleash your potential and be part of our mission to power safe and rewarding digital lives.