SMALL OFFICE NEEDS ADMIN ASSISTANT ASAP! PART TIME OR FULL TIME (FORT MYERS)

Position Summary: Performs daily customer interaction (inputs records of transactions, research, calculates and explains account information, etc.) by phone and/or in person and fundamental duties of his/her assigned areas. Essential Functions: • Provide timely and accurate information to customers on the phone and in person. • Process customer work orders/ changes according to established department policies and procedures. • Handle irate customers in a professional manner. • Responsible for providing daily interaction with customers by phone and/or in person to provide direct customer services. • Responsible for compiling and inputting accurate records of customer transactions to their account. • Responsible for providing research information on billing and account information regarding customer’s account. • Responsible for providing accurate information on policies, rates, fees, procedures, and other customer requested information. • Responsible for interacting with appropriate staff to ensure proper disposition of customer service requests. • May be required to work during emergency conditions. • Regular attendance is required. Additional Duties • To cross train in additional customer services functional areas as assigned. • Performs other related duties assigned.

First Pointe Management Group (FPMG) specializes in acquiring and developing distinctive properties. Our hands on management approach, professionalism and diverse portfolio enables us to create a unique position in the industry. Our in-house training department educates our new employees from the very beginning of their journey and ongoing with both in-person and web-based training allowing us to develop the most talented associates in the industry. We are currently searching for a friendly, energetic full time Leasing Consultant for our 316 unit apartment community located in Walnut Creek, CA. This exciting position requires you to encourage prospective residents to live at the community with engaging tours highlighting amenities, assisting current residents with exceptional customer service, and walking the community daily to ensure its’ aesthetics and safety. Schedule: Thursday-Monday from 9am to 6pm What You Will Bring (please apply if you meet these requirements): • 1 year of sales, administrative, hospitality/hotel, leasing or customer service experience. • Computer proficiency in MS Office, and the ability to work in other computer software systems • Enthusiasm for learning new things is a must! Our Benefits That Benefit You: We encourage a vibrant and fun work environment and growth opportunities. FPMG provides eligible employees (and their families) with an opportunity to enroll in a variety of benefit programs, including medical, dental and vision insurance. We also provide a robust Employee Assistance Program for employees and some family members. Employees can enroll in our company’s flexible spending accounts, retirement savings plans, life, disability insurance and long-term care programs. Employees will accrue up to 80 hours annually of vacation and California paid sick leave. Will also enjoy nine paid holidays throughout the calendar year. The salary range for this position is $22-24 per hour. Other compensation includes but is not limited to: leasing and renewal commissions, mileage reimbursement and if applicable housing discounts. The compensation that will be offered to the successful candidate will depend on factors such as the candidate’s experience and qualifications. Submit your resume through this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b566c9e0-de1e-49a4-9464-b338295be70c&ccId=19000101_000001&jobId=578851&source=CC2&lang=en_US

Overview We are seeking a dedicated and organized Receptionist/Assistant to join our team. This role is essential in providing excellent customer support and ensuring smooth office operations. The ideal candidate will possess strong clerical skills, time management abilities, and a friendly demeanor to create a welcoming environment for clients and visitors. Duties Greet and assist clients and visitors at the front desk with professionalism and courtesy. Manage incoming calls, emails, and inquiries, directing them to the appropriate personnel as needed. Perform data entry tasks accurately and efficiently. Schedule appointments . Assist with various clerical tasks including scanning, submissions, photocopying. Support office management activities to enhance workflow and productivity. Provide customer support . Requirements Proven experience as a receptionist Strong organizational skills with the ability to multitask effectively. Excellent time management skills to prioritize tasks efficiently. Proficiency in using office equipment and software, Bilingual abilities are a plus, enhancing communication with diverse clients. Exceptional customer service skills and a friendly demeanor. Knowledge of proper phone etiquette and professional communication standards.

Overseeing all supply chain operations Analyzing and optimizing logistical procedures. Reviewing, preparing, and routing purchase orders Monitoring shipments, costs, timelines, and productivity Addressing and resolving shipment and inventory issues Answering customer queries

Location: Primarily home-based with local client/site visits Schedule: ~20–30 hours/week to start, flexible hours Compensation: $20-$30/hr depending on experience. Biannual performance reviews and pay increases, eligible for profit sharing bonuses after 6 months. Benefits/Perks: Up to 3 weeks/year PTO + paid sick leave & holidays; 50% off weekly home cleaning for your own home; mileage reimbursed at 110% IRS standard rate; training provided Employment: W-2, hourly (overtime per VT/FLSA rules) Target Start: Mid–late October Role overview Own the day-to-day: set up new clients, build house-specific checklists, run the schedule, support two cleaning crews, and maintain quality standards. You’ll also handle light social media a few times a week to keep our local presence responsive and friendly. Client & quality * Conduct client intake (phone/video/in-home) to document preferences and scope * Create and maintain customized room-by-room checklists per home * Perform on-site quality checks for the first 2–3 cleans at a location, then periodic spot checks * Manage client communications, feedback, and straightforward issue resolution Scheduling & crew support * Publish/maintain weekly schedules; manage changes, cancellations, and waitlist * Orient new cleaners to standards, routes, safety, and checklists * Support crew leads with daily notes and updates Supplies, admin & HR-lite * Order/track supplies and small equipment, deliver to crews; maintain inventory within budget * Collect/review time data; hand off clean inputs for payroll * Maintain tidy records (onboarding checklists, I-9 verification status, client files, inspections) Light social media/marketing (2–3 touchpoints/week) * Post simple updates/tips/community spotlights * Respond to comments/DMs and acknowledge reviews * Keep a lightweight content checklist; note what drives inquiries What you’ll bring * Strong people skills; professional phone/email manner * Organized, detail-oriented, comfortable with shifting schedules * Tech-comfortable (Google Workspace; basic scheduling tools; Canva/FB/IG/Google Business Profile a plus) * Experience in residential cleaning, hospitality, field ops, or office/people management preferred * Reliable transportation for local visits; able to lift/carry up to ~25 lbs for inspections/supply runs How we’ll measure success (first 90–180 days) * Weekly schedule published on time; * >95% on-time job starts * Checklists in place for all recurring clients; * Re-clean rate https://form.typeform.com/to/rdCftmDb (You can also include a resume or brief work history if you have one, but it's not required.)

We’re looking for a sharp, reliable Executive Assistant / Operations Coordinator to help with the national launch of our education and media brand that teaches plumbing company owners how to scale their businesses. You’ll play a key role in supporting our operations — everything from CRM setup and customer support to research, content publishing, and more. Responsibilities: - Help configure and manage our Zoho CRM and related systems - Provide customer support and handle inbound inquiries - Research state licensing databases to identify newly licensed plumbing companies - Assist with YouTube uploads, channel organization, and metadata - Help execute marketing campaigns and maintain accurate tracking data - Support daily operations for both our local plumbing company and our content creator/influencer brand Requirements: Strong organizational and communication skills Tech-savvy — comfortable learning new platforms (CRM, YouTube, OptimizePress, etc.) Excellent written English and attention to detail Self-starter who can follow direction but also think independently Familiarity with the plumbing or home-services industry a plus (not required) Why Join Us: - Be part of a fast-growing brand blending trades, media, and education - Work directly with the founder - Opportunity for advancement and long-term growth as the company expands - 95% of the work is remote To Apply: Call Brent at (727) 205-4390 for an immediate phone interview.