Scheduler/Admin for a Small Dog Walking Business (Alexandria)

We are small dog walking and pet-sitting company dedicated to providing exceptional care for pets in the Alexandria, Arlington, and Falls Church area. Our team of experienced and passionate pet care professionals ensures that every pet receives the love, attention, and exercise they deserve. We pride ourselves on delivering reliable and top-notch service to our clients, allowing them peace of mind while they are away. Apply using this link: https://metropawlitanpetsitters.zohorecruit.com/jobs/MetropawlitanPetsittersjobs/754168000000650001/Scheduler?source=CareerSite Position Overview: We are seeking a dynamic and responsible Scheduler to join our growing team. The Scheduler will play a crucial role in overseeing and coordinating the daily operations of our dog walking and pet-sitting services. This individual will be responsible for communicating to our dedicated dog walkers and pet sitters and ensuring the highest level of service for our clients. Responsibilities: *Address client inquiries and concerns promptly and professionally. *Ensure client satisfaction through effective communication and problem resolution relating to their schedule. *Maintain strong relationships with clients and gather feedback to enhance service quality. *Maintain client schedule and profiles *Respond to the needs of clients - Scheduling and Coordination: Create and manage daily schedules for dog walkers and pet sitters. Assign clients to appropriate team members based on availability and expertise. Monitor and adjust schedules to accommodate client requests and changes. Address any performance issues or concerns with individual team members promptly. 🐾 What Makes You a Great Fit We’re looking for someone who’s not just organized — but thrives in fast-moving situations and understands how important pets are to their families. Detail-Oriented: You spot mistakes before they happen and love creating order from chaos. Calm Under Pressure: Last-minute changes don’t rattle you — you adapt quickly and keep things moving. Great Communicator: You write and speak with clarity, professionalism, and warmth. Problem-Solver: You enjoy finding solutions that work for both clients and sitters. Pet-Friendly: You believe pets are family and want to be part of a company that feels the same. Tech-Savvy: You’re comfortable with scheduling software, apps, and learning new tools. Previous experience in a admin role, preferably in the pet care industry. Ability to work independently and collaboratively with a diverse team. Knowledge and passion for animal care. Ability to step in and act as coverage for sitters/walkers Primarily remote position. However, you may need to step in to fill in for sitters.You should live in the Arlington, Alexandria or Fairfax County area only. Preference given to those who live within the beltway. If you are a dedicated and organized individual with a passion for pets, we would love to hear from you. Other qualifications for the position: * comfortable with all size dogs and most pets * ability to walk 3-5 miles daily * have a car in good condition and fully insured *have experience managing people Job Types: Part-time Pay: starting rate of $18/hour, pay will correlate with experience Expected hours: 20 – 30 per week Bonus opportunities Commission pay Are you comfortable walking, caring and managing large dogs? Are you comfortable caring for cats and small animals(i.e. hamster, rabbits) as well? Do you have experience working with automation, CRM and communication apps? Experience: Pet care: 2 years (Required) License/Certification: Driver's License (Required)