Agoura Hills Customer Service - Customer Facing Job Listings

Translator - Transcriptionist (California)63851506773251120

Workable

Translator - Transcriptionist (California)

About Prisma International, Inc. Prisma is a dynamic and growing language services provider committed to delivering exceptional translation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction. We are expanding our independent contractor team and seeking experienced Translators/Transcriptionists with current documentation of ILR 3+ test scores in reading, writing, speaking and listening comprehension in both English and a non-English language. Language Combinations - English to and from the following. If your language is not listed, you are encouraged to apply if you possess the minimum qualifications and skills listed further below. Arabic, Bulgarian, Chinese, Czech, Filipino (Tagalog), French, German, Greek, Hindi, Italian, Japanese, Korean, Persian (Farsi), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian, Urdu, and Vietnamese Tasks & Responsibilities: Provide accurate (verbatim) translations/transcriptions of documents and audio files to and from English and a foreign language. Content will include, but not be limited to: Law Enforcement Sensitive (LES) topics: Inmate-written correspondence, recorded telephone calls, electronic messaging, inmate-related voice recordings, video visit recordings, etc. Audio transcriptions containing slang and idioms in both languages. Other legal/court materials such as prison staff forms, official statements, affidavits, depositions, etc. Adhere to all project work instructions, glossaries and reference materials provided to you. Ensure the source content's concept, style and register are culturally and linguistically appropriate for the target language. Perform language quality check steps (before delivery) to ensure the target translation is error free and true to the meaning of the source document. Deliver completed translation jobs by the given deadlines and project budgets. Review formatted target language PDF files for accuracy; mark any corrections needed. (Using Adobe Acrobat markup tools is required.) Communicate in a timely and professional manner with Prisma team members. Participate in quality management processes, e.g. Corrective Action Reports (CAR), Root Cause Analyses (RCA), solution implementation. Take all measures necessary to protect and keep private any sensitive information shared with you to carry out translation projects (e.g. PHI, PII, SBU). If onboarded, you will adhere to the policies and processes defined in the Master Service Agreement (MSA), Addendums, and Prisma Vendor Guide. Requirements Minimum Requirements - ALL are required At least 18 years of age. You must be a U.S. citizen. You must reside in the United States or a U.S. territory. You must agree to undergo a federal government background check at Public Trust level, which includes a screening process and fingerprinting. ILR level 3 (or higher) proficiency in reading, writing, speaking and listening comprehension in English and a non-English language as measured by the Interagency Language Roundtable (ILR), the US federal government’s language-related oversight agency. Test score documentation must be from an authorized ILR testing entity such as: LTI, NCLA, DLS, ACTFL, etc. 3+ years of professional experience translating/editing and providing audio transcriptions. At minimum, a high school diploma. Strong command of legal terminology in English and the other language. Ability to adhere to the US government’s style guides and Prisma’s quality standards. Proficiency using MS Office (Word, Excel, and PowerPoint). Familiar with the use of CAT tools, e.g. XTM. Abide by the ATA code of ethics. Reliable computer/laptop and secure (non-public) high-speed internet connection. Experience using Adobe Acrobat and its editing/markup tools. Essential Skills Deep understanding of the cultures associated with the source and target languages. Subject matter expertise in legal terminology, law enforcement and courts content. Excellent writing, reading, speaking and listening skills. Meticulous attention to detail. Desired Skills / Attributes ATA Certification Other certifications or memberships, e.g. NAJIT, ALTA, etc. Advanced or specialized degree(s) in a non-English language, Translation, Interpretation, Linguistics, Legal/Courts. Experience translating documents for U.S. federal government agencies including the Department of Justice, Bureau of Prisons, etc. Ability to provide fast turnarounds for small word count projects. After business hours and weekend availability is a plus.

Los Angeles, CA, USA

Negotiable Salary

Interpreter (California)63851506811009121

Workable

Interpreter (California)

About Prisma International, Inc. Prisma is a dynamic and growing language services provider committed to delivering exceptional interpretation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction. We are expanding our independent contractor team and seeking experienced Interpreters (OPI, VRI and OSI) with a minimum of 3 years experience and current documentation of ILR 3+ test scores in reading, writing, speaking and listening comprehension in both English and non-English languages. Language Combinations - English to and from the following. If your language is not listed, you are encouraged to apply if you possess the minimum qualifications and skills listed further below. Arabic, Bulgarian, Chinese, Czech, Filipino (Tagalog), French, German, Greek, Hindi, Italian, Japanese, Korean, Persian (Farsi), Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian, Urdu, and Vietnamese Tasks & Responsibilities: Provide accurate (verbatim) interpretation of spoken words between incarcerated individuals, their visitors, various federal law enforcement, court officials, etc. On-demand and prescheduled over-the-phone (OPI), video remote (VRI) and onsite (OSI) in-person appointments (consecutive, simultaneous). Sight translation of written forms and other documents (as needed). Monitor third-party interpreters for accuracy and quality assurance. Comply with professional ethics and quality standards. Ensure the interpretation of spoken words is conveyed in a cultural style and register appropriate for the subject matter. This requires accurate conveyance of slang expressions, linguistic nuances, and idioms. Communicate in a timely and professional manner with Prisma team members. Participate in quality management processes, e.g. Corrective Action Reports (CAR), Root Cause Analyses (RCA), solution implementation. Take all measures necessary to protect and keep private any sensitive information shared with you to carry out interpretation projects (e.g. PHI, PII, SBU). If onboarded, you will adhere to the policies and processes defined in the Master Service Agreement (MSA), Addendums, and Prisma Vendor Guide. Requirements Minimum Requirements - ALL are required At least 18 years of age. You must be a U.S. citizen. You must reside in the United States or a U.S. territory. You must agree to undergo a federal government background check at Public Trust level, which includes a screening process and fingerprinting. ILR level 3 (or higher) proficiency in reading, writing, speaking and listening comprehension in English and a non-English language as measured by the Interagency Language Roundtable (ILR), the US federal government’s language-related oversight agency. Test score documentation must be from an authorized ILR testing entity such as: LTI, NCLA, DLS, ACTFL, etc. 3+ years of professional interpretation experience. At minimum, a high school diploma. Native or near-native level proficiency in English and the other language Abide by the ATA code of ethics. Computer or laptop with a wired headset plus a mobile phone as a back-up device, and secure (non-public) high-speed internet connection. Quiet, private workspace. Essential Skills Deep understanding of the cultures associated with the source and target languages. Subject matter expertise in legal terminology, law enforcement and courts content. Excellent writing, reading, speaking and listening skills. Meticulous attention to detail. Desired Skills / Attributes ATA Certification Other certifications or memberships, e.g. NAJIT, AIIC, etc. Advanced or specialized degree(s) in a non-English language, Translation, Interpretation, Linguistics, Legal/Courts. Experience interpreting for U.S. federal government agencies including the Department of Justice, Bureau of Prisons, etc. After business hours and weekend availability is a plus.

Los Angeles, CA, USA

Negotiable Salary

Bilingual Spanish / English Customer Service Representative63848059998595122

Workable

Bilingual Spanish / English Customer Service Representative

eSalon is an LA-based beauty brand, creating custom home hair color from scratch for each one of our clients. We've are a 10x winner of Allure's Best Hair Color, and we've custom crafted over 310,000 unique color variations so far. We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing client base. We're looking for compassionate and persuasive individuals who have an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn, as well as gather client insights about our products, services, and customer satisfaction. This is a remote, full-time position; however, you will be required to travel to our El Segundo, CA headquarters for trainings and team-building events, so candidates must be local to the Los Angeles area. The role requires availability for a consistent schedule, Monday through Friday, 8:00 AM–5:00 PM PST. The hourly rate is $18/hour, with occasional opportunities for overtime. Provide customer service via phone, email, and chat in both English and Spanish. Use consultative sales skills to assess client goals, educate them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service. Retain clients in accordance with company requirements and customer needs. Meet and exceed individual goals. Document client interactions accurately. Communicate ongoing retention activity and progress. Reply to clients and reviews through Social Media. Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Requirements Excellent written and oral communication with native level fluency in English and Spanish. 1+ years customer service or call center experience (preferably with an emphasis on retention sales). Experience selling in a solution or service environment with top notch phone presentation skills. Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. Must be organized, self-motivated, driven, and have an appetite to succeed. Consistent track record of retaining a high percentage of clients. Excellent writing skills. Stable work history. Must have a stable internet speed of at least 50MB. Highly motivated & energetic. Experience with Zendesk a plus. Flexible and able to thrive in fast paced, high growth environment. Must be available Monday - Friday, 8AM-5PM PST. Must be based in the Los Angeles area and able to commute into El Segundo, CA as needed. Must be authorized to work in the US for any employer. Benefits Medical, dental, vision and life insurance plans 401K Match 15 days of Paid Time Off + 12 company holidays Complimentary color services and products Authentic work / life balance Rewarding culture and supportive team environment Fully remote position

Los Angeles, CA, USA

$18/hour

Special Education Case Manager (Spanish)63847382911617123

Workable

Special Education Case Manager (Spanish)

This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills, required. Responsibilities The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service Actively support Tutor Me Education Regional Operations Provide outstanding academic services to students and their families Operate seamlessly in a virtual operating environment Maintain Tutor Me Education operating standards including people, financial, and academic standards Ensure delivery of programs and initiatives for our students and school district partners Meet operational excellence standards Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers Manage class schedules to effectively staff sessions and meet company efficiency and usage targets Manage virtual tutoring sessions Monitor all students’ academic progress Help ensure flawless execution of programs and initiatives Manage your own time in compliance with company and regulatory requirements Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments Other responsibilities – as required by the business Relish building relationships with students and their families Dedicated to meeting the expectations and requirements of internal and external customers Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution Requirements Qualifications Time management, planning, and prioritization Ability to organize and manage multiple responsibilities successfully Exhibits professional and approachable demeanor Ability to prioritize and focus on key objectives, which may change from month to month Effective communications both in virtual environments Proficient in using all communication media including in person, phone, and video Ability to build engagement and trust in virtual relationships, whether with customers or with team members Works Well With Others Learning agility – able to adapt to changes in work environment by changing behaviors as required Able to acquire new skills as required Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools) Ability to manage remote teachers Ability to work independently High tolerance for ambiguity Bachelor’s Degree required 2-3 years progressive career growth Experience working in a virtual operations and team environment Bilingual in English and Spanish beneficial Proficient in Microsoft Office and Google applications Benefits Fully Remote! PTO Etc.

Los Angeles, CA, USA

Negotiable Salary

Workable

CART Provider

Hanna Interpreting Services LLC, a leading language services provider in San Diego, is seeking a talented and dedicated freelance Communication Access Real-time Translation (CART) Provider to join our team. As a woman- and minority-owned business, we are committed to bridging the communication gap and providing excellent and compassionate language services to those in need. As a CART Provider, you will play a crucial role in ensuring effective communication by providing accurate captions in real-time for education-based settings. There are additional opportunities for various events such as conferences, meetings, webinars, and presentations. Your exceptional skills in typing, listening, and attention to detail will be key in delivering seamless and accessible communication experiences. Assignments are typically available Monday - Friday, 8 am - 5 pm, and are offered based on demand as this is a freelance role. Responsibilities Provide real-time captioning for primarily education-based settings and potentially different events such as conferences, meetings, webinars, and presentations Ensure accurate and timely captions to capture the essence of the spoken content Utilize specific captioning software and equipment to deliver captions effectively Collaborate with the event organizers and other language professionals to ensure optimal communication accessibility Perform necessary research and preparation to become familiar with the topic and terminology of the assignment, if applicable Maintain confidentiality and adhere to professional ethical standards while handling sensitive information Requirements Proven experience as a Real Time Captionist or similar role Proficiency in using real-time captioning software and equipment Excellent typing skills Strong listening skills and ability to accurately follow rapid speech Proficient in researching and familiarizing with various topics and terminologies Attention to detail and ability to deliver accurate captions within tight timelines Ability to adapt to different event formats and effectively tailor captions for specific audiences Excellent communication and interpersonal skills to work collaboratively with event organizers and other team members Benefits Flexible Schedule

Woodland Hills, Los Angeles, CA, USA

Negotiable Salary

Workable

Housing Coordinator

Location: Los Angeles Salary: $24.04  per hour, non exempt Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Department Summary The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Mental Health (DMH), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations. Position Summary Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Housing Coordinator applicants may work with program participants in any of the settings or subsidy types listed above. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and provide housing retention services after move in. The Housing Coordinator will work directly with tenants and work collaboratively with property providers, case management and/or service providers to ensure that program participants successfully retain their housing over time. The Housing Coordinator will ensure program participants’ well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and other housing-related issues. Housing Coordinators that work with federal voucher holders will learn about the public housing agencies as well as Brilliant Corners’ policies and procedures to serve as a subject matter expert to their program participants in all housing-related issues. Position Responsibilities Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable. Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities. Liaise between program participants and case management services. Work with the Housing Acquisitions team to assist with housing placements and assignments. Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks. Respond to housing and tenant-related emergencies during normal business and after hours. Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable. Educate community members about the housing needs of identified program participants and the importance of supportive housing. Submit and follow up on tenant maintenance requests. Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times. Update multiple data systems with appropriate participant information. Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them. Attend all agency staff meetings and trainings, as well as department meetings and case conferences. Other duties as assigned by the Program Supervisor or Program Manager. Requirements Professional Experience One year of work experience in non-profit human services Experience with homeless, veterans, and/or people with health conditions or impairments a plus Knowledge of different housing models – such as permanent supportive housing or rapid rehousing – or the public housing agency (PHA) system a plus Knowledge, Skills, and Abilities Excellent verbal and written communication skills Strong interpersonal skills Willingness to travel all over Los Angeles county and make regular in-person visits in the community Possession of a valid California driver’s license, a clean driving record, and automobile insurance Access to reliable transportation Basic computer knowledge, MS Word and Excel required; PowerPoint preferred Flexibility is required regarding scheduling and prioritizing tasks Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment Core Competencies Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise. Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans Organizational Values Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Certificates, Licenses, and Registrations A valid, clean CA driver’s license and a personal insured vehicle are required. Travel Requirements This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement. Salary range for this position is $24.04- $29.14 hourly. This position is being offered at $24.04 hourly. Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Hybrid Work

Los Angeles, CA, USA

$24/hour