Health Navigator- Training Provided - Grant Based Position (tenderloin)

This position is a grant-based role as a Peer Health Navigator SUMMARY The Health Navigator is responsible for providing comprehensive support to residents to help them access health and social services. This role includes case management, care coordination, health education, advocacy, and administrative duties. Working closely with case management, the Health Navigator ensures that residents receive the necessary resources to improve their health outcomes. This position is included in the Collective Bargaining Agreement with SEIU 1021. At time of hire, you will participate in a structured training program offered by Pacific Clinics to become a certified Medi-Cal Peer Support Specialist with emphasis in Health Navigation, equipping you to support high-risk residents by connecting them to essential healthcare services. These comprehensive trainings prepare you to coordinate access to primary care doctors, pharmacists, dentists, ophthalmologists, and specialized healthcare services. You also will assist with health insurance processes, conduct health and wellness assessments, facilitate communication with providers, set appointment reminders, and follow up on treatment, ensuring continuity of care and enhancing healthcare access and quality for the Conard House community. After you are certified, you will assume the following job duties. QUALIFICATIONS Associate's degree preferred, or equivalent work experience. High school diploma/GED required. Proficiency in MS Office Suite and web-based applications required. Experience with navigating the mental health system preferred. Knowledge of healthcare or social services. Familiarity with confidentiality laws and HIPAA guidelines a plus. Strong communication skills, ability to work with various populations, and maintain professional boundaries. Ability to communicate complex and emotionally difficult information to residents of different cognitive abilities and communication needs. Knowledge of social service resources and self-help strategies a plus. Utilizes strong organizational skills to ensure timely and accurate completion of multiple projects. Why Conard House? As a non-profit organization Conard House, Inc. builds welcoming communities and caring relationships that empower people and restore hope. We work with a diverse adult population and strive for cultural competency by respecting experience, promoting inclusion and building community. The position is with Conard House Supportive Housing Program, which provides on-site supportive services to formerly homeless adults with behavioral and medical health needs. Services include: income advocacy, money management, supportive case management and referrals to health care services. This position is included in the Collective Bargaining Agreement with SEIU 1021. Pursuant to the city and state’s Fair Chance Ordinance, we will consider qualified applicants with conviction records for employment. We are a committed equal opportunity employer. People with diverse cultural backgrounds encouraged to apply. DUTIES: Provides health navigation case management to support residents in optimizing treatment and outcomes. Conducts assessments to understand residents' healthcare situations, potential barriers, and any obstacles to accessing and maintaining services. Serves as the liaison for community health programs and coordinating referrals. Assists with data entry and administrative tasks, ensuring accurate documentation. Completes all required paperwork and ensures documentation compliance with Conard House and San Francisco Department of Public Health Behavioral Health Services standards. Supports residents by helping schedule appointments, clarifying pre-appointment requirements, attending appointments, and coordinating follow-up care. Provides health education, support, and advocacy, integrating cultural values into care plans and assisting with identifying and communicating health concerns. Engages in motivational interviewing techniques to foster resident self-determination and wellness goals. Works closely with multidisciplinary teams, including medical, nursing, administrative staff, and case managers, to provide resident-centered care. Periodically evaluates the effectiveness of resources and referrals and makes appropriate modifications to ensure quality care. Acts as a key liaison to support connections between Conard House, external health providers, and community resources to maximize continuity of care. Monitors residents’ progress and documents activities with progress notes, assessments, and additional information. Reports on outcomes and evaluation indicators to Conard House leadership as necessary. Provides crisis intervention, including motivational interviewing, harm reduction, and trauma-informed care. Manages sensitive situations, following HIPAA and Conard House guidelines regarding client confidentiality, and reports any incidents to the Supervisor(s) as required. If you are passionate about making a difference in the lives of others and possess the necessary qualifications, we invite you to apply for the position of Case Manager. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Our organization is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Conard House is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply by sending an email with your resume and interest to apply@conard.org.