IT Help Desk Support Specialist (On-site in Chesterfield, MO)

Role Summary: The IT Help Desk Support Specialist Level I role at TEAM Management Services offers an exciting opportunity to contribute to the success of a growing organization while developing critical IT skills. This on-site position supports TEAM’s users by managing day-to-day IT and facility operations while collaborating with a fully remote IT department. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a proactive attitude. If you’re looking for a role where you can grow your expertise while supporting meaningful work, this could be your next step. In this role, you will play a key role in ensuring the seamless operation of the facility, providing basic technical support, assisting with onboarding processes, and maintaining IT equipment. You will also communicate regularly with the remote IT team to ensure alignment and continuity of operations while reporting directly to TEAM Management Services’ IT Operations Manager. What you will do: IT End-User Support: Provide excellent and friendly technical support to local and remote end-users. Troubleshoot and resolve basic IT-related issues for laptops, printers, smartphones, and peripheral devices. Assist users with access to Office 365, VPN, multi-factor authentication, and other key applications. Onboarding Support: Collaborate with the HR and IT teams to provide IT onboarding for new hires, including setting up computers, desks, monitors, and printers, as well as basic end-user orientation for IT systems. Documentation and Knowledge Sharing: Collaborate with the remote IT team to document processes, contribute to the knowledge base, and create step-by-step guides or FAQs for common user issues. Inventory Management: Maintain and manage an inventory of IT equipment, ensuring that all devices are tracked throughout their lifecycle. Prepare and ship equipment to remote team members or external vendors when required. Office Operations Support: Oversee operational tasks such as maintaining office equipment, ordering office supplies, and coordinating with vendors or property managers to keep the facility fully functional and safe. Collaboration with Remote IT Department: Serve as the on-site point of contact for the IT department, assisting with tasks that require a local presence. Communicate effectively and proactively with the fully remote IT team to escalate issues, report progress, and ensure seamless alignment on operations. System Familiarity: Assist with administrative tasks in Microsoft Office 365 Entra ID, Defender and Exchange Admin Center under the guidance of the remote IT team. Requirements What we are looking for: Information Technology certifications, or related degree preferred. Minimum two years in IT support. Proven experience in application support and troubleshooting, including O365, Google Workspace, Windows operating systems, Microsoft Active Directory, and an understanding of basic networking systems and protocols. A passion for technology and a desire to stay up-to-date with the latest industry trends. Interpersonal skills: effective communication, active listening, and providing excellent customer care. Strong ability to successfully multitask, easily adapt to changes, consistently maintain productivity, and efficiently manage time. Working knowledge of diagnostic utilities to effectively identify and resolve issues. A willingness to learn and adapt in a fast-paced environment. Ability to lift up to 35 pounds. Benefits Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program.  In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays.  Company Description: TEAM Services Group (“TEAM”) is a national provider of household employment and home care solutions supporting the self-directed care model, which allows individuals with disabilities the freedom to choose the caregivers and service providers working with them in their homes. TEAM is backed by private equity firm, Alpine Investors.   TEAM is a mission-driven company serving 85k clients throughout all 50 states and employing over 100k caregivers. We are a high-performing team in a large and growing market; currently >$2B in revenue with a 36% revenue CAGR over the last 7 years and >100 acquisitions closed over the last 9 years. The pay for this position is $25.00 - $30.00 hourly. Compensation is based on several factors including but not limited to the applicant’s skills, work experience, knowledge, abilities, and education. Note: TEAM Management Services, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.