IT Technical Support II

We’re seeking a highly skilled AI Engineer. Our client within the technology space is offering innovative projects that solve real-world problems with AI. This role will provide opportunities to work with cutting-edge technologies and deliver impactful AI solutions. Key Responsibilities: Develop, train, and deploy machine learning (ML) and deep learning models to solve industry-specific challenges. Design scalable data pipelines and preprocess datasets for training and inference. Collaborate with cross-functional teams to integrate AI models into existing systems. Research and implement state-of-the-art algorithms for areas like NLP, computer vision, predictive analytics, and generative AI. Conduct error analysis and improve models to address bias, fairness, and explainability. Document technical processes and results, ensuring knowledge sharing within teams. What We’re Looking For: Technical Skills: Proficiency in programming languages like Python, R, or Java. Hands-on experience with AI frameworks such as TensorFlow, PyTorch, or scikit-learn. Strong knowledge of data preprocessing, feature engineering, and model evaluation metrics. Expertise in at least one domain: Natural Language Processing (NLP) Computer Vision Reinforcement Learning Generative AI (e.g., GPT, Stable Diffusion) Familiarity with cloud platforms (e.g., AWS, Google Cloud, Azure) for model deployment. Strong grasp of mathematics and statistics (e.g., linear algebra, probability, optimization). Soft Skills: Ability to explain complex AI concepts to non-technical stakeholders. Strong problem-solving and critical-thinking skills. Passion for continuous learning and staying updated with the latest AI trends. Requirements Preferred Qualifications: Bachelor's or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field. Industry certifications in AI/ML (e.g., AWS AI/ML Certification, Coursera AI Specializations). Previous experience in sectors like healthcare, finance, retail, or autonomous systems is a plus. Benefits Exposure to international markets and the opportunity to work with a diverse team Flexible remote working arrangements Innovative environment At Substance, we’re all about action, not just talk. If your profile aligns with what we need, you’ll hear from us within 1-2 weeks. If not, no fluff—just know we value your interest and will keep you in mind for future roles where your skills can make an impact. We focus on real connections and meaningful matches, so when the right opportunity comes, we’ll be ready to make it happen. Getsubstance.co Pte. Ltd. | EA License No: 24C2398

Job Summary: Highly motivated individual with a minimum of 3 years’ experience in a high-volume prepress environment for Web Offset and Digital presses. Essential Job Functions: • Preflight/edit/troubleshoot customer files to ensure they conform to a job’s specification. • Process/trap files in Kodak Prinergy. • Provide detailed analysis of potential problems and/or showstoppers to Account Management. • Impose files for proof and/or press using Kodak Preps. • Output (RIP) files for correct proof and/or plate manufacturing. • Perform quality assurance throughout the prepress production cycle. • Performs other duties and special tasks when assigned. Qualifications: • Understanding of current Prepress and Print Industry standards and expectations. • Knowledge of Mac and applied software • Fundamental knowledge of ripping and trapping of files. • Demonstrate ability to read and comprehend written instructions. • Excellent interpersonal, problem solving and troubleshooting skills with a keen attention to detail. • Good communication, organizational and time management skills. • Adobe Creative Cloud; Acrobat, InDesign, Illustrator, Photoshop. • Enfocus PitStop Pro • QuarkXPress • Kodak Prinergy Connect (Workshop) • Preps Imposition software Physical Demands: • The physical demands are typical for an office setting. Must be able to lift up to 20 pounds. Apply here: https://recruiting.paylocity.com/recruiting/jobs/Apply/3634285/Publication-Printers-Corporation/Mac-Operator

Location: Las Vegas, NV Expected pay amount: $25.00 USD Per Hour Schedule: Multiple shifts/schedules available Assignment length: 6 month rolling contract (no end date) Job description JHCareers is helping an innovative, on-demand autonomous ride-hailing company hire a TeleOperations Operator to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system. As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure. Various Shifts Available: Hours: 10:00 AM - 6:30 PM OR 5:30 PM - 2:00 AM Days: Multiple Shifts Available As a TeleOps Operator, you'll: Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation. Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines. Assist in gathering performance metrics and reporting observations to improve system functionality. Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface. Follow company protocols and regulatory requirements to maintain high operational standards. Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates who are local to the Las Vegas, NV area. Requirements Requirements Excellent driving history and no criminal history 2+ years of experience in operations, technical support, software testing, or a similar field Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles. Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications: Experience with QA testing or working in the autonomous vehicle industry Bachelor’s degree in STEM, analytics, or related field Basic understanding of data analysis to help build out and analyze metrics Strong familiarity with video game-style controls or simulation software. Benefits Benefits: Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs Employer covers all costs for short and long term disability and life insurance 401k package

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

POSITION SUMMARY: This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed. RESPONSIBILITIES: Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems Answer phone calls from classroom spaces and provide remote assistance as possible Dispatch to classroom spaces to provide immediate onsite service as required Document service issues and problem resolutions in the service workflow system Accomplish preventative maintenance tasks as assigned, usually twice per year Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac System Commissioning and Training/Instruction in the use of the MM and AV equipment Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture. Videographer services and general event support Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours Timely processing of the video as required to provide the requested format/copies for the customer Set up / take down of equipment in support of events, including Board of Trustees meetings. QUALIFICATIONS: Thorough knowledge of the operation of multimedia and a/v system equipment, including: Projectors and/or LCD panels Room sound systems (Playback and Live Audio) Media playback AV Control systems (AMX and Crestron) Video Switching Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS) Ability to analyze and solve complex problems, troubleshooting equipment failures Ability to perform under limited supervision. Independent problem-solving ability is critical Ability to perform in stressful situations while supporting events with several moving pieces Excellent interpersonal, analytical, problem solving, organizational, and communication skills Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut Familiar audio systems: mixing consoles (analog and digital); wireless microphones Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing EDUCATION & EXPERIENCE: High School diploma or equivalent Some college or professional trade training in electronics or audiovisual systems preferred 2+ years of technical service responsibilities associated with multimedia and/or a/v systems WORK HOURS: Full-time, non-exempt position Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)