Junior QA Consultant

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the temporary contractor staffing position of System / Quality Assurance tester for Georgia SHINES in Atlanta, Georgia. Qualifications and Education Requirements ·        Bachelor’s degree in related field AND Five (5) years of experience in Information Technology testing, quality assurance and the performance of change management functions, three (3) years of which must have been attained in a cross-platform Information Technology development environment. ·        Demonstrated knowledge of testing methodology and practices ·        Working knowledge of relevant operating systems and software development fundamentals ·        Hands-on experience with automated test tools ·        Basic knowledge of SQL ·        Strong process and gap analysis skills ·        Ability to interpret test cases for high-level and functional processes ·        Good understanding of the system test life cycle, the review process, and test case documentation ·        Test automation tools such as Leapwork or Selenium. ·        Ability to document and troubleshoot errors ·        Experience with tracking tools (ex: Service Now). ·        Ability to work effectively in a virtual team environment. ·        Excellent verbal and written communication skills. ·        Experience with agile, waterfall, and scrum methodologies. Job Duties ·        Create and maintain test documentation, including test plans, test cases, and defect reports ·        Design detailed test cases based on software requirements and specifications to ensure comprehensive coverage ·        Perform manual and automated tests, using various tools and techniques to verify software functionality ·        Identify, document, and report software defects, including severity, priority, and steps to reproduce ·        Analyze test results to assess quality, identify areas for improvement, and determine if the software meets requirements ·        Communicate test results, findings, and recommendations to development teams and other stakeholders, and collaborate on defect resolution ·        Creating and maintaining test documentation, including test plans, test cases, and defect reports ·        Participate in project planning, estimation, and scheduling. ·        Perform functional, regression, integration, and system testing.   Preferred Qualifications ·        Five (5) years of experience with QA testing and script writing. ·        Good understanding of the system test life cycle, review process, and test case documentation. ·        Ability to thoroughly document and troubleshoot errors. ·        Well versed with Agile, Scrum, waterfall methodologies. ·        Good team and critical thinking skills. ·        Keen eye for detail and excellent communication skills. ·        Strong organizational skills. ·        Intermediate level knowledge of MS Excel and ServiceNow.

POSITION SUMMARY: This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed. RESPONSIBILITIES: Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems Answer phone calls from classroom spaces and provide remote assistance as possible Dispatch to classroom spaces to provide immediate onsite service as required Document service issues and problem resolutions in the service workflow system Accomplish preventative maintenance tasks as assigned, usually twice per year Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac System Commissioning and Training/Instruction in the use of the MM and AV equipment Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture. Videographer services and general event support Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours Timely processing of the video as required to provide the requested format/copies for the customer Set up / take down of equipment in support of events, including Board of Trustees meetings. QUALIFICATIONS: Thorough knowledge of the operation of multimedia and a/v system equipment, including: Projectors and/or LCD panels Room sound systems (Playback and Live Audio) Media playback AV Control systems (AMX and Crestron) Video Switching Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS) Ability to analyze and solve complex problems, troubleshooting equipment failures Ability to perform under limited supervision. Independent problem-solving ability is critical Ability to perform in stressful situations while supporting events with several moving pieces Excellent interpersonal, analytical, problem solving, organizational, and communication skills Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut Familiar audio systems: mixing consoles (analog and digital); wireless microphones Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing EDUCATION & EXPERIENCE: High School diploma or equivalent Some college or professional trade training in electronics or audiovisual systems preferred 2+ years of technical service responsibilities associated with multimedia and/or a/v systems WORK HOURS: Full-time, non-exempt position Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

As a Prompt Engineer focused on Data Science and Quality Analysis, you’ll design, test, and evaluate prompts for AI systems that interact with real-world restaurant data. You’ll work cross-functionally to develop AI solutions that drive operational efficiency, improve data interpretation, and support smarter decision-making for restaurant operators. Your work will directly shape how AI models perform in high-stakes, dynamic environments like order processing, reporting, support automation, and performance analysis. Essential Job Functions: Prompt Design & Evaluation: Develop, test, and refine prompts for tasks such as text generation, question answering, data classification, and structured data extraction to optimize Voice AI performance. Data-Driven Analysis & Quality Measurement: Design evaluation frameworks and analyze prompt outputs using quantitative metrics, human-in-the-loop evaluation, and user feedback to identify improvement opportunities. Experimentation & Iteration Conduct experiments to test prompt variations, measure their business and operational impact, and iterate to enhance accuracy, consistency, and safety. Regression Testing & Compliance Build principled regression test suites using tools like LangFuse and Galileo to ensure prompts remain compliant and high-performing as models and use cases evolve. Collaboration Across Teams: Work closely with data science, product, legal, engineering, and operations teams to align prompt designs with business goals, operational workflows, and compliance requirements. Model Adaptation & Strategy Development prompts across multiple LLMs (GPT, LLaMA, Gemini, and Checkmate’s fine-tuned models), understanding model differences to optimize outputs effectively. Team Leadership & Mentorship Lead a team of analysts focused on prompt evaluation and data quality analysis, guiding prioritization, experimentation, and reporting. Collaborate with ops teams for seamless deployment and feedback loops. Research & Continuous Learning Stay up to date on emerging prompting techniques, LLM behaviors, evaluation frameworks, and AI safety practices to keep Checkmate’s AI solutions best-in-class. Requirements Strong analytical and data science skills, with hands-on experience in Python (pandas, NumPy, scikit-learn) Experience designing and conducting experiments and evaluations in applied AI or NLP contexts Proficiency in SQL and working with relational databases (e.g. MySQL, PostgreSQL, Oracle, MS SQL) Good understanding of data processing, quality measurement, and testing fundamentals Experience leading analyst or operations teams, with strong prioritization, mentorship, and collaboration skills Strong problem-solving mindset with a drive to explore, optimize, and automate workflows Excellent communication skills for presenting insights to technical and non-technical stakeholders Bachelor’s degree in Data Science, Computer Science, Statistics, Engineering, or a related field Flexible to work US hours until at least 6 pm ET, with a strong remote setup Preferred Qualifications Experience with LLM evaluation and prompt engineering workflows Familiarity with tools like LangFuse and Galileo for prompt evaluation and analysis Knowledge of cloud platforms (AWS, GCP, Azure) and data pipeline tools Familiarity with machine learning concepts and NLP workflows Master’s or PhD in Data Science, Statistics, Computer Science, or a related field Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Flexible Paid Time Off Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Stock Option Plan

Scope of work We are seeking a highly skilled Desktop Support engineer to support users in the Miami office. This role requires good background in IT systems, as well as hands-on experience with laptops, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities · 1st - 2nd line IT desktop and remote support to global office employees, primarily in the Miami location · VIP user support to senior management · Managing tickets via service management tool ServiceNow ITSM · Advanced troubleshooting and root cause analysis · Liaising with and delegating tasks to relevant teams for escalation · Mobile device support Apple & Android · Assisting the Desktop Team Lead with escalations · Active Directory Users and Computer administration · Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines · MAC OS X support · Set-Up of new joiner equipment · Maintain accurate records of assets and deployment activities. · Assist with user training and documentation where necessary. · Collaborate with the EUC and Service Desk teams to ensure seamless user experience. · Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards · Participate in ad-hoc support requests, Desk moves, Desk side support · Supporting the business core hours 8 am to 6 pm rota basis (Mon-Fri) - On-site Only (No Remote) Schedule · Monday, Oct 13, 2025 · Starting at 8:00 AM

Title: QA Automation Engineer Location: Pittsburgh, PA Position: Contract Rate: $/Open Description:- • Work and/or academic experience testing applications using automated testing tools • Effective in a fast paced environment, Collaborative/enjoys working in teams • Self-starter/motivator, Organizational skills / Detail oriented • Creative and Effective problem solving skills and Ability to work on/manage multiple tasks concurrently • Familiarity with working in a cloud-based environment, such as Microsoft Azure • Hands on test creation and execution experience with a good balance of manual and automation • Provide ongoing assessment of automation landscape, and apply best practices to drive improvements • C# / Selenium development, and integration experience with CI/CD environments • Working knowledge of other automation tools, such as HP UFT and Xamarin UITest • Cross-platform mobile automation development • Conform and Contribute to the Automation Framework Requirements Note: If interested please send your updated resume to Gowri.Sankar@two95intl.com and include your Rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)