Passport Online - Customer Service (Pacoima)

Qualification & Testing Technician Location: HQ — Vista, California (On Site) Employment Type: Hourly, Full-Time About Protectli Protectli designs, builds, and supports small form factor computers and network appliances trusted by customers worldwide. At our sites, we assemble and ship products with a focus on quality, reliability, and customer satisfaction. The team at headquarters is in charge of the design and testing of our products and provides support to our sites in the US, Canada, and EU. Our team values collaboration, adaptability, and attention to detail in a hands-on environment. Role Overview We are seeking a highly detail-oriented Computer Qualification & Testing Technician to join the HQ team. In this role you will be responsible for executing and documenting qualification tests (hardware + software) that measure our products’ performance, reliability, and compatibility, and to verify that they meet the required standards. You’ll work closely with the Product Development and Software & Systems teams to identify issues early and help maintain our product quality and stability. Key Responsibilities Plan, set up, execute, and document hardware qualification tests for devices such as mini-PCs, RAM modules, SSDs, etc. Perform software/firmware compatibility, performance, and stress testing (boot-up, OS installation, firmware upgrades, driver compatibility, etc.) Maintain and follow detailed test procedures; ensure all steps are reproducible and traceable. Log all test results, failures, anomalies; determine root causes when possible. Use diagnostic tools, measurement equipment, and test benches to gather data. Work with Product Development and Software & Systems teams to reproduce issues, verify fixes, and update test suites accordingly. Maintain test hardware, OS images, and software tools, ensuring they are properly versioned. Assist with improving and optimizing test processes, tools, and documentation; suggest enhancements. Participate in design reviews or new product qualification phases. Assist in defining test requirements and criteria with cross-functional teams. Ensure test environment safety, integrity, and cleanliness; manage hardware lifecycle (aging, wear-out, etc.). Requirements Very strong attention to detail; ability to follow and write procedural steps precisely. Solid understanding of computer hardware: mini-PCs, RAM, SSDs, motherboards, storage, etc. Basic computer skills (Google Workspace, MS Office, or similar). Experience with software/firmware: OS installation/setup, firmware flashing/upgrading, driver issues. Ability to do basic troubleshooting when needed and escalate appropriately. Good documentation skills: maintain and update test plans, writing clear reports, logging defects. Experience using test & measurement tools (multimeters, chip flashing tools, perhaps oscilloscopes, or other diagnostic tools is a plus). Ability to manage multiple test setups simultaneously, maintaining consistency. Strong verbal and written communication skills. Ability to lift up to 40 lbs. and stand for extended periods. Authorized to work in the U.S. Availability to work on site in Vista, California Monday through Friday from 8 AM to 5 PM. Flexibility to work overtime hours or off-hours as needed with proper compensation. Preferred Qualities Prior experience in hardware qualification, reliability testing, or QA in a similar product domain. Familiarity with version control of firmware/software. Experience with automated testing and/or scripting. Knowledge of standard testing tools for SSDs, RAM, thermal/voltage stress, etc. Background in cross-platform OSes (e.g. different Linux distros, Windows) and firmware/BIOS navigation and configurations. Interest in IT, networking, or open-source systems. Ability to work independently with minimal supervision. Compensation & Benefits Hourly pay commensurate with experience between $20 - $35 per hour. Opportunities for professional growth: working with multiple teams, exposure to product design, possibly moving into senior test/qualification roles. Eligible for full-time benefits package upon meeting employment requirements: Paid holidays and sick time Medical, dental, vision, and life insurance 401(k) with company match Opportunity to convert to salary and receive paid vacation Company perks including: Company-sponsored lunches 3 days per week Education & professional development reimbursement programs Sabbatical program after 5 years of continuous full time employment Why Join Protectli? This role is critical in Protectli’s mission to deliver reliable, high-quality hardware. Qualification & testing help catch and fix issues before customers see them, reduce returns, ensure firmware and OS compatibility, and build confidence in our products. If you take pride in precision, enjoy figuring out how things break (or could), and want to contribute to both hardware and software sides of product quality, this is the place for you.

Company Profile At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success. Overview We are seeking an experienced Integration Project Manager. This role is responsible for managing integrations across a large enterprise organization. This requires tactical execution, planning, coordination, and managing the successful delivery of multiple deliverables. This role will collaborate with many cross functional stakeholders and provide analysis and reporting. This position is based in the Stamford, CT area and requires in office/on site support weekly. Candidates should live in the region to commute daily or travel weekly within the Northeast USA region to be on site 3-4 days per week. No Visa sponsorship is offered for this role. This is a long term consulting engagement. Duties & Responsibilities Manage integration activities across several functions on behalf of the PMO or organization. Develop project planning for each workstream, along with weekly/monthly status reporting. Daily, hands-on project management activities throughout the program life cycle for all work streams. Document project deliverables utilizing PMI, PMP methodology. Plan and monitor the progress of complex programs and multiple work streams. Integrate business policies and governance processes into planning and accountability for project roadmaps. Establish risk management, escalation paths, and take corrective measurements to keep projects on track. Build and manage budgets, actuals and forecast for the merger integration program. Schedule, facilitate and lead related project meetings. Create and manage stakeholders’ communication at all levels of the organization. Identify and report program KPIs to assess impact. Coordinate, manage and monitor the workflow of cross-functional teams. Provide and perform quality assurance checks on project artifacts and deliverables. Own overall integrated project plan and support cross-functional resources, ensuring on-time delivery, meeting of budgetary demands, and achievement of business goal. Consistently exercise informed judgment and discretion in matters of significance. Requirements Desired Skills & Experience  Candidates must have proven experience in project management gained through managing large and complex projects. Candidates must have the following: Minimum 5 years strong project/program management experience managing multiple work streams. Consulting experience with integration activities across several functional areas is desired and should include any of the following: operations, product, engineering, finance/acctg or human resources exposure. Industry exposure in telecommunications, broadband or cable industry is required knowledge for this role. Ability to be on site several days per week or travel to be on site in the Northeast. Strong experience with Excel, PowerPoint and Smartsheet are required. Proven knowledge of project management methodology such as Agile, scrum. Strong leadership, stakeholder, and management skills, including executive presence. Good knowledge of resource allocation procedures. Excellent oral and written communications skills to stakeholders including the ability to influence and negotiate. Ability to think critically and process information quickly, presenting a succinct and insightful format for executives. Strong analytical, documentation and reporting skills are desired.   Education/Certifications Bachelor’s degree in Business, Engineering, IT, or similar PMP certification is desired MBA is a plus Compensation Sand Cherry Associates based in Denver, CO is required by state law to include a reasonable estimate of the compensation range for this role. This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long term consulting engagement, with an hourly range of $80-90/hour on 1099 or adjusted commensurate salary on W2. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.   Benefits Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.

Tech Support Specialist We invite you to join our team as a Tech Support Specialist in the merchant services space. This career opportunity will have a Monday-Friday schedule and is located at our office in Studio City. The scheduled hours for this position are 12:30 pm - 9:00 pm, after an initial training period of 2 - 4 weeks. The training period hours are 9:30 am - 6:00 pm. We are looking to hire a full-time employee, someone who is coachable, eager to learn and assist others, and will be with our company for the long term. We are looking for someone ambitious, friendly, optimistic, and always eager to learn and help. IDEAL CANDIDATE: Be an independent self-starter with the ability to prioritize and self-manage Be detail-oriented Be able to offer an excellent customer service experience Have an upbeat optimistic attitude Have reliable transportation to and from work Work great in a team environment Have excellent communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide technical support to clients by troubleshooting and resolving hardware and software issues. Create and maintain detailed logs of support requests and resolutions. Assist clients with setting up and configuring hardware and software systems. Respond to client inquiries via phone, email, or in person in a timely and professional manner. Collaborate with other team members to ensure technical issues are resolved efficiently. Document technical procedures and user guides for clients. Perform routine maintenance and updates on client systems. Install and configure new technology for clients, including hardware, operating systems, and software. Provide training to clients on new systems and technologies. Stay updated with the latest technology trends and advancements in the industry. Assist with special projects that require technical expertise. Ensure data security and privacy protocols are followed. REQUIREMENTS: Proven experience as a Technical Support Specialist or similar role Strong knowledge of computer hardware, software, and operating systems Excellent problem-solving skills and ability to troubleshoot technical issues Familiarity with remote desktop applications and help desk software Excellent knowledge of MS Office (Word, Excel, etc.) Basic understanding of networking and database management Good command of English both oral and written and customer service skills Great attention to detail High school degree PLEASE SUBMIT YOUR RESUME AS A PDF - all other file types will not be looked at.

EAM Project Manager - Transportation Location: New York, NY (Hybrid – 2 days on-site per week) Schedule: Monday–Friday, 9 AM–5 PM Compensation: $55–$85/hour (1099) Term: 12+ month contract Description We are seeking an experienced and highly skilled EAM Project Manager to lead a major rail and transit client engagement in the New York area. The successful candidate will manage the full lifecycle of an Enterprise Asset Management (EAM) system implementation with a strong focus on Hexagon EAM. This role requires a balance of technical oversight, stakeholder engagement, and governance expertise to ensure successful delivery, integration, and compliance. Key Responsibilities Project Leadership & Delivery Manage the full lifecycle of the EAM system implementation project (Hexagon EAM). Lead stakeholder engagement across diverse cross-functional teams. Develop and maintain project plans, risk registers, and change logs. Technical Oversight Ensure successful integration with GIS and work management systems. Oversee data migration, validation, and system configuration. Support testing, training, and go-live activities. Compliance & Governance Ensure adherence to regulatory frameworks (e.g., FRA, FTA, ISO 55000). Maintain accurate documentation for audits, traceability, and benefit realization. Facilitate governance board reviews and provide updates to steering committees. Requirements Minimum Qualifications Bachelor’s degree in Engineering, Business, or Information Systems. 10+ years of project management experience in asset-intensive industries. Proven expertise with EAM systems (Hexagon, Maximo, or similar) and infrastructure lifecycle planning. Strong analytical, documentation, and stakeholder management skills. Demonstrated leadership ability in complex environments. Eligible to work in the U.S. and pass a background check. Preferred Qualifications PMP or equivalent project management certification. Previous experience in rail, utilities, or public infrastructure sectors. Benefits Long-term opportunity (12+ months). Hybrid schedule: Monday–Friday, 9 AM–5 PM, with 2 days per week on-site. Compensation (1099): $55–$85 per hour (based on experience).

We are a fast-growing technology integration company specializing in smart homes and commercial automation. We are looking for a motivated Technician to join our team. Main tasks include installing wiring, smart devices, and low-voltage systems (audio, video, networking, automation, and access control). Experience with wiring and power tools is required. If you are proactive, responsible, and passionate about technology, this is the place for you. Spanish speakers are welcome. English is important. Having a car is mandatory.

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Linux Engineer in support of our Navy customer in Bethesda, MD.  The selected applicant will:  Patch and STIG Linux Operating to ensure compliance with DoD Information Assurance standards. Provide troubleshooting support for Linux/Windows Operating Systems Perform system updates and server configurations, including upgrades of the Operating System Implement changes to locally hosted workstations/servers Support virtual and physical networking configurations Provide hardware, software, and network troubleshooting Provide RedHat 8, or higher Enterprise administration, including workstations and servers Provide ACAS/Nessus vulnerability and scanning support Support distributed file systems Support Information Security Analyst in implementing and supporting cyber security standards to include NIST and Risk Management Framework (RMF) C&A Standards Document maintenance, repair, and test activities Create and maintain user accounts and install hardware/software Monitor status of LAN/WAN and circuit switching systems Write and maintain automation scripts for RHEL and other operating systems Qualifications: Demonstrated experience configuring and maintaining Linux servers and workstations Demonstrated knowledge and experience supporting Active Directory, Group Policy, and DNS Demonstrated Skills in three or more of the following: Red Hat Linux (RHEL), driver, applications, vulnerabilities, security requirements and postures, quarterly STIG updates, interact with corporate and vendor SMEs to solve complex problems, RMF experience, ACAS scanning, build and maintain Linux Systems Experience documenting trouble reports from STIGs to support computer equipment modifications Requirements Minimum of four (4) years of demonstrated experience administering Linux Systems Administrator. Must possess an IAT II 8140.03 baseline certification (Security+ CE, CCNA Security, CySA+, GICSP, GSEC, CND SSCP) or higher. Must possess Operating System (Linux) training and thereafter maintain the most current training. An active DoD Top Secret clearance is required. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information. Experience in writing and managing Ansible playbooks, creating automation tasks via Ansible Automation Platform. Experience managing RedHat Satellite Server, including provisioning, package synchronization, and patch management lifecycle. Familiarity with centralized Identity Management solutions. Benefits At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This includes a competitive paid vacation package with 11 paid federal holidays. We also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package. Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $110,000 to $130,000 (annually). #IND123 #LL-MP1