Handyman Divison (Boston)

Join Our Team – Electronics Repair Technician Needed Love fixing tech and solving problems? We’re a local shop looking for a hands-on Electronics Repair Technician who’s ready to dive into repairs on phones, laptops, and desktop computers. (PC and Mac). What You’ll Do Work on phones, laptops, and desktops, diagnosing issues and making repairs Chat with customers to explain problems and solutions (no tech snobbery, just real talk) Keep your repair station neat and help track parts and tools Work side-by-side with a friendly crew who loves tech as much as you do What We’re Looking For Previous experience fixing phones, laptops, and desktops. (Both PC and Mac) You know your way around hardware swaps, troubleshooting, and software fixes Solid focus and attention to detail Friendly and reliable attitude Greet customers, take phone calls, track inventory and other duties may be required Bonus Points Game console repair experience? Awesome, but not required Soldering skills? Definitely helpful, but not a deal-breaker Job Details Part-time: 25–30 hours/week, with room for extra hours depending on workload. Extra hours could potentially be required. Pay: $19–$23/hour, based on experience Location: Bellingham, WA Ready to join an independent local repair shop that loves what they do? Send us your resume, cover letter and a quick blurb about your favorite repair project. (put RESUME & COVER LETTER and [your name] in the subject line) We’d love to meet you!

Ensure consistent, reliable, and efficient IT delivery service within a technical domain Ensure consistent, high-quality service and drive continuous improvement through standardizing management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding performance of IT service delivery quality within a technical domain in design, transition, deployment, and operational support Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Be aware of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP, or PMI certification preferred AWS Cloud Practitioner or Azure Fundamentals (AZ 900) preferred Experience: 10+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience with and exposure to technology services within the Service Infrastructure domain, to include: o  Linux and Windows Servers o  Server Virtualization o  Cloud Infrastructure o  Storage Infrastructure o  DevOps and Automation o  Management and Orchestration Tooling o  Identity, Credentials, and Access Management Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

We are seeking an experienced Network Operations Center (NOC) Technician with proven leadership abilities and strong technical expertise. The ideal candidate will lead a team of 5, manage support operations, and ensure system reliability across a variety of platforms and tools. Responsibilities Lead and mentor a team of 5 NOC technicians, ensuring effective workflow and issue resolution. Manage, track, and resolve incidents through a ticketing system. Administer and support Office 365 and Active Directory environments. Configure and maintain MFA and MDM solutions. Support and manage cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure (Entra). Implement and monitor EDR (Endpoint Detection and Response) solutions. Create, maintain, and update technical documentation, processes, and knowledge base articles. Communicate effectively with team members, leadership, and stakeholders through clear written and verbal communication. Qualifications Prior experience as a NOC Technician or similar technical operations role. Strong background in Office 365 administration and Active Directory. Hands-on experience with MFA, MDM, AWS, Azure Entra, and EDR software. Demonstrated leadership skills in managing a small technical team. Excellent documentation, writing, and communication skills.

Oversee end-to-end delivery and operational performance of application services supporting DoD missions Coordinate cross functional teams (App Dev, DB, Platform, Cyber, Network, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) to balance velocity, reliability, and security; maintain decision records and traceability Define and maintain service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own the Service Catalog entries for application services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new or changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO artifacts, handover) Forecast demand and plan capacity (computer, storage, licenses, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: pre implementation reviews, maintenance windows, freeze periods, and rollback validation Ensure releases meet readiness gates (approvals, testing, monitoring, comms) and verify post change health Own P1/P2 Major Incident bridges, communications, and stakeholder updates through resolution Ensure first response quality (MTTA), restoration (MTTR), user experience impact tracking, and formal post incident reviews Drive RCA with durable corrective actions; track aging and effectiveness checks Manage availability targets, error budgets, technical debt, and resiliency patterns (graceful degradation, retries, circuit breakers) Maintain service continuity, DR plans, and evidence of periodic tests (RTO/RPO attainment) Align service operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs; negotiate improvements or remediation plans Validate vendor runbooks, maintenance notifications, and participation in incidents/RCAs Provide daily/weekly/monthly performance reporting (availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/analysts/engineers; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with application architectures (web tiers, APIs, microservices/containers), observability concepts (APM, logs/metrics/traces), and security controls in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Job Posting Job title: Wireless Technician/Tower Climber Location: Pala, CA Application Deadline: Open until filled (Early applications encouraged) Compensation: Minimum of $26/hour. DOE Benefits: *Paid Holidays *Rich Medical, Dental & Vision *Generous Vacation & Sick *401(k) Match *This position will also include a work boot allowance* Status: Full Time/Regular position Job Summary The individual in this position will be responsible for the installation, maintenance and ongoing support of wireless broadband internet service associated with the Tribal Digital Village Network. This job is similar to a cable internet or satellite internet installer. The incumbent will need to resolve issues and/or problems as they arise with minimal supervision. This position requires the use of computers and networking in regards to radio communication and installing internet routers, switches and cabling. An understanding of computer networks is preferred and an interest in such networks will be considered. Roof climbing and tower climbing will be required but not on a daily basis. Our ideal candidate will have excellent customer service skills and be in good physical condition. Interest in computer and networking technologies is a plus. Experience in tower climbing and experience in wireless communications is also a plus. This position will require a lot of outdoor exposure (i.e., in field work and at remote locations throughout San Diego County). The position is non-exempt and the standard hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., however some work after hours may be required depending on business needs. Essential Functions 1. Perform tower construction activities including assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. 2. Install solar panels, mounts, electrical, batteries, building out enclosures and water sealing electronics. 3. Installation of network hardware, including but not limited to, switches, routers, media converters, wireless access points, microwave radios and dishes. 4. Safely and efficiently complete repairs and upgrades at elevated heights. 5. Perform minor construction tasks, including digging holes, weed abatement, clearing brush, mixing and pouring concrete. 6. Perform home installations which involves; drilling in walls, installing cable, mounting antenna on roofs and configuring internal electronic equipment. 7. Configure internet wireless routers, radios, antenna, switches and managing multiple radio vendor interfaces. 8. Install broadband wireless equipment in a variety of situations including; roof top, tower, pole mount, tribal buildings and modular buildings. 9. Climb and work on towers for the purpose of installing, replacing or equipment. 10. Drive on many different road conditions and to remote areas, both on and off maintained roads. 11. Interact with clients ranging from home owner subscribers to Tribal Leaders. 12. Perform work in both indoor and outdoor situations and maintain professionalism in both environments. 13. Communicate verbally and in writing with planning team and clients. 14. Observe strict confidentiality of all program and customer information. Job Requirements and Qualifications Education: Minimum High School Diploma or GED. Certificates & Licenses: Valid California Driver’s License with driving record acceptable to SCTCA’s insurance. CPR/First Aid Certified. Must be able to complete and pass Tower Safety Program and Testing, and complete training for Fall Protection Systems. Knowledge Requirements: Working knowledge of Computer Networking; on the job training or Network+ certified. Must be computer (Mac and PC) and Internet proficient. Prefer knowledge of safety procedures and how to operate tower safety gear; and be willing to learn and retain this knowledge once trained. Verbal and written communication and presentation skills, including writing legibly to prepare neat and accurate records. Ability Requirements: Ability to safely climb towers up to 100 feet while carrying 70 lbs. Ability to distinguish between the different colors in a cable. Ability to drive in off-road driving conditions in rural areas. Experience: 1 year of Computer Networking experience preferred, with office or home LAN’s. Experience working with wireless networks preferred. Experience with network and system efficiency to implement network solutions. Physical: Requires hiking, climbing (heights of 100ft), digging and other physically demanding tasks. Most work is done at a high elevation. Lifts and moves objects weighing up to 75 pounds. Employee needs to remain under the total body weight of 310 lbs. to stay within the guidelines of our safety equipment. Work is done primarily outdoors and must be able to tolerate changing weather conditions. Conditions of Employment: Candidates are required to successfully complete required background check and drug screening. Must have own reliable transportation. Other Information In addition to the essential duties listed above the Wireless Technician/Tower Climber is expected to: • Demonstrate efficient time management and prioritize workload daily. This person must have the ability to work with minimal supervision. • Problem-solve in various situations. • Consistently produce a high-quality level of work. • Consistently report to work on time prepared to perform the duties of the position and meet deadlines.\ • Willingness to learn our systems and express positive ways to improve our systems. • Possess a caring and positive mental attitude towards customer’s needs and expectations. • Be flexible to work some evenings and weekends when the workload requires. About Our Company The Southern California Tribal Chairmen's Association (SCTCA) is a multi-service non-profit corporation established in 1972 for a consortium of 25 federally-recognized Indian tribes in Southern California. The primary mission of SCTCA is to serve the health, welfare, safety, education, cultural, economic and employment needs of its tribal members and enrolled Indians in the San Diego County urban areas. A board of directors comprised of tribal chairpersons from each of its member Tribes governs SCTCA. How to Apply Preferred method: Apply online at http://sctca.applicantpro.com/ A. Apply in person and submit a completed Application for Employment with a resume to the Human Resources office*, located at 11475 Nejo Rd. Bldg H. Pala, CA 92059. *Office subject to closures. B. Fax a completed Application for Employment and resume to 760-742-8610. Note: The Application for Employment can be found at www.sctca.net, under the “Careers” link. Next Step in the Process 1. If you are selected to move forward, you will be emailed an online assessment. 2. If you are not selected, you will receive a denial email. Note: These emails could possibly go to the spam folder, so please check there as well. SCTCA IS AN “AT-WILL” EQUAL OPPORTUNITY EMPLOYER WITH NATIVE AMERICAN PREFERENCE To be considered under Native American Preference, you must submit verification of Tribal affiliation with your application.

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Demonstrate strong leadership, interpersonal, and management skills along with a solid understanding of technology services within the Desktop User Experience technical domain Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team. Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Maintain awareness of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Working knowledge and understanding of the following technical areas: Microsoft 365 (M365) Email and Collaboration Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD Windows Client Operating Systems Desktop Management Client-side Application Management Mobile Device Management (MDM File & Print Services Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.