Security Project Manager (Zero Trust)

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

craigslist is currently seeking a network engineer to: assist in maintaining a stable platform that will continue to scale as traffic increases and services are expanded assist in network design and evolution manage and employ open source and commercial firewalls and load balancers solve interesting tech issues at billion-page-view-per-day scale Successful candidates will have impeccable judgment and discretion, excellent troubleshooting skills, deep understanding of network and information security issues, and solid experience in as many of the following areas as possible: very high performance / traffic web architectures TCP / IP / BGP / OSPF / IS-IS Juniper JUNOS / Arista EOS / A10 ACOS BGP traffic engineering / transit provider selection firewall policy design and implementation open source and commercial load balancers global server load balancing DDoS mitigation IPSEC VPNs / client access VPN concentrator management PCIDSS compliance network planning, documentation, and communication IPv6 / DNS / DNSSEC / multicast scripting for network related needs such as device configuration, monitoring, regression testing, and reporting administration of rpm-based linux distributions The ideal candidate: self-motivated and highly productive a data-driven problem solver passionate about making things better for end users loves learning and teaching others passion for automation makes teammates better resourceful and adaptable communicates effectively craigslist offers: an unusually philanthropic company mission and philosophy a small team (~40) of fun-loving, smart, interesting, idealistic people non-garden-variety tech challenges at massive scale a tech nirvana, free from VCs, sales, marketing, biz dev, or pivoting big company stability and benefits -- w/o the dysfunction and despair craigslist benefits include: 100% paid (including eligible dependents) health and dental insurance craigslist-provided health reimbursement account ($4K-$10K) 3-to-1 match on employee charitable donations (up to 10% of salary) 401(k) matching program (up to 6% of salary), with immediate vesting 4 weeks paid time off; 10 paid holidays wellness stipend (up to $150/month) Please note: Candidates must be authorized to work in the United States without sponsorship. Interviews are being conducted virtually. All craigslist staff are currently working from home. To apply, please send a cover email highlighting your experience and interests as they relate to this position and paste your plain text resume into the body of the email with 'network engineer' in the subject line. No attachments please. craigslist is an equal opportunity employer. craigslist policy prohibits discrimination based on age, genetic information, marital/domestic partner status, medical condition (including cancer, genetic characteristics, or AIDS/HIV status), mental or physical disability, national origin and ancestry (including language use and holding a driver's license granted under Vehicle Code section 12801.9), race and color, creed, religion, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity/expression, sexual orientation, weight, height, military/veteran status, or any other characteristic protected by federal, state, or local laws.

@everyone Herbal Medicine Shop hiring: Seeking stock clerk and general helper, male, 50-65 years old, work three days per week, 8 hours per day, $17.8 per hour, must have work permit. Work location: La Chinatown Contact phone: 6269771733 9296267666 WeChat ID: zxm6269771733

Irvine, California Commute Job Posting Available immediately, responsible for dinner preparation and house cleaning, 4-5 days per week, from 5:00 PM to 8:00 PM daily. Northern Chinese female helper preferred, skilled in making noodles, age under 55. Pay rate: $30-$35 per hour. Interested candidates please contact Teacher Daisy at WeChat: 19551619807

Hiring a long-term stable warehouse worker, male preferred. Duties include handling returns, inventory management, picking, and shipping out. 15-day probation period at $18/hour, $19–21/hour after confirmation. For inquiries, please DM me: 6265576096!! Address: CA 90063

Nanny position in Santa Clara, California, USA Due mid-April, second child, requires experienced candidate with legal status and complete medical check-up, contract tentatively for 2 months Salary: $8000–$8500 per 26 days Please contact Luna, WeChat: 18752197930